they posted this 19 days ago.
you will need to open a ticket to have your items restored.
Carepackage items disappeared upon switching characters/logging out
- A hotfix was applied and going forward no new care packages should disappear. There is unfortunately no retroactive resolution we can apply en masse. Anyone currently missing a care package (i.e. Fireworks, 15th anniversary token), will need to submit a ticket for the character that is missing it. Those tickets are being gathered so we can send out those care packages in bulk.