Hey all,
I just wanted to pop in and let you know that we’re still here and still looking into various issues that popped up with the 15th Anniversary event. I’ll try to give a bit of a run down on some of the issues, I likely will miss something, but that doesn’t mean it isn’t being looked into.
Anniversary pet and mount disappearing.
- A hotfix is being worked on and is currently in testing. I don’t have an ETA on when it will go live, but if everything comes up green we hope it will be fairly soon. Note: Once the hotfix is live you should simply have your pet/mount again. Nothing else is needed.
Unable to select role when queuing for raid
- This is a known issue and it is being worked on.
Note: In the meantime, you should be able to group and when you queue you’ll be prompted for your role.
Carepackage items disappeared upon switching characters/logging out
- A hotfix was applied and going forward no new care packages should disappear. There is unfortunately no retroactive resolution we can apply en masse. Anyone currently missing a care package (i.e. Fireworks, 15th anniversary token), will need to submit a ticket for the character that is missing it. Those tickets are being gathered so we can send out those care packages in bulk.