Support Customer Support
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Midnight - Info & Known Issues
★ Please visit our Support site here for the latest, up to date information on the current known issues ★ In Midnight, we continue into the next chapter in the Worldsoul Saga as things become more dire for the world of A… |
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2 | 2711 | February 26, 2026 |
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Customer Support Player Housing FAQ
Player Housing is finally here and with it, come lots of questions! We’re here to try and answer as many of those questions as we can. This thread will serve as a living document to provide answers to commonly asked ques… |
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2 | 17980 | December 2, 2025 |
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Welcome to the Customer Support Forum!
The Customer Support forum cultivates a beneficial relationship between our support departments and player community by providing a friendly environment where players can exchange information, access self-help resources,… |
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4 | 22294 | November 13, 2018 |
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Support Contact Channels
If you are looking for support on a particular aspect of the game, we hope the following will help. Customer Support Start Here: Get Help Support Hours: 24 hours a day, 7 days a week Note: You may access the Support … |
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2 | 30400 | November 13, 2018 |
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Are VPNs not allowed anymore?
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9 | 36 | April 8, 2026 |
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[CS Lounge] Cozy up with more Hot Cocoa... and Tea!
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2885 | 7095 | April 8, 2026 |
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The game when I log out is saying someone logged in from somewhere else
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9 | 45 | April 8, 2026 |
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Griefing player runing key
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22 | 403 | April 8, 2026 |
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Stuck logging in
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32 | 464 | April 8, 2026 |
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Noblegarden is broken?
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2 | 36 | April 8, 2026 |
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How Do I Check Characters for a Specific Item
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15 | 374 | April 8, 2026 |
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Recovering characters after long absence
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7 | 116 | April 7, 2026 |
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Razor Hill phasing bug, cant do Noblegarden event
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4 | 81 | April 7, 2026 |
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Raid is dead, boss wont despawn, cant revive
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1 | 102 | April 7, 2026 |
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Character not found?
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2 | 148 | April 7, 2026 |
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Transfering Characters questions
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8 | 150 | April 7, 2026 |
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Guild leader transfer
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8 | 136 | April 7, 2026 |
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Warbank Bank broken, Items missing after FAILING to remove them
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7 | 206 | April 7, 2026 |
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You need an active World of Warcraft subscription
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6 | 198 | April 7, 2026 |
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Housing packs not showing up
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2 | 50 | April 6, 2026 |
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Changed a character name but it went back to the previous name
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1 | 155 | April 6, 2026 |
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Changed a character name but it went back to the previous name
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11 | 449 | April 6, 2026 |
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Item Restoration service not working
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2 | 67 | April 6, 2026 |
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Cannot contact Blizzard
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4 | 513 | April 6, 2026 |
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Legion Timewalker won't roll over to Midnight
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2 | 89 | April 6, 2026 |
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Self-report for name change
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6 | 537 | April 6, 2026 |
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Can I create a ticket?
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12 | 383 | April 6, 2026 |
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Authenticator Issues
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6 | 221 | April 6, 2026 |
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Items bought with hearthsteel not appearing
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0 | 56 | April 6, 2026 |
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Unable to open a ticket, can't queue for TW firelands
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10 | 307 | April 6, 2026 |