"There is a temporary outage of the Battle.net service"

You do understand, I never made any suggestion. I simply stated that I did everything that was linked the suggestions made by a blue post tech supporter, on this very same issue. /facepalm

I never said it wasn’t a server, problem. I never said anything. I just linked a blue post my guy. Chilllll, go outside, get away from the computer. Take a breath of fresh air. You’ll be ok.

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the only tech people here on the forums, and there not actually tech support, is leviathin, and thos posters are usually green messages. regular people are blue, unless you see super blue, then thats the random tech guy that doesnt post much, but he aint on too often. and again there not actually tech support, at least thats what leviathin himself has stated, they can just relay messages from here to blizzard from what i understand.

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I don’t even know what your on about now.

Blue post suggest tech support advice all the time here.
I’m not just going to ignore a blue post from customer service because its not green?!

What is your malfunction? Where is even this conversation going at this point?

Have the last word. sheesh.

well considering reg post from reg users are blue, and the whole forums blue, you need to state that its a different blue, or as i like to call super blue. and i looked over that thread from where you seem to be getting that info and not a single super blue user posted, let alone its in general forums and not tech support forums. the only person that has tech support that posted there was leviathin himself. so not sure where you even got all that info about changeing to beta and ptr as that wasnt even posted but suggested by other users

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Caterpepi

424 posts

Customer Support

2

Jul 2020

Hey, all! Thank you for your reports and for those sharing what’s worked! This error is typically caused by going to a region that had the update pushed, then going to a region that doesn’t have the 5.0 update yet. Sometimes, it will go away on it’s own, but I wanted to compile a list of what’s been helping other players.

  • Delete the PTR executable.
    1. On the Blizzard Application, go to the StarCraft II tab.
    2. Click on Options :gear: then Show in Explorer
    3. Under the Starcraft II folder, delete the StarCraft II Public Test(.exe) file.
    4. Try launching StarCraft II.If you do not have the Public Test file in the StarCraft II folder, try checking if you have the PTR installed and try deleting the file from there. If the PTR is not installed, please try the other two steps listed here.
  • Switch to the Beta Launcher.
    1. On the Blizzard Application, go to Settings by clicking on the Blizzard logo at the top-left corner.
    2. Under Settings, go to Beta.
    3. Click on Switch to Beta.To undo this, you can go to the same place on the Beta launcher and clicking on Switch to Standard.
  • Reinstall Starcraft

If there’s anything new that works, please feel free to share and let me know so we can get this added on here :slight_smile:

If the problem persists after these steps, please let us know. If you can include the region, it should let us know if the region may not have patched to the new version yet or if there’s something else we’ll need to look into. As of right now, we’re still awaiting for the CN region to receive the update.

were are you even getting that from, has that been deleted cause i cant find that post anywere in all the reports so far.

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Just as a disclaimer, MVPs aren’t employees, so nothing I say is officially from Blizzard.

I did pass the issue on to Bliz, but that’s where my involvement ends. Sometimes, Bliz will update me when things are fixed, but that’s fairly rare.

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Thanks for clearing that up.
And thank you for passing the issue onto Blizzard.
Cant wait to play the new SC2 patch. Hopefully sooner than later. ^.^

I will continue to check back to the forums for any updates.

Same issue. I tried the previously mentioned fixes to no avail. I contacted blizz and sent my system details as well. Please post if you hear anything and I will do the same.
US server here :slight_smile:

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Same issue here. Trying to log in on new laptop after having been away from SCII for two years. Ohio. US server. Can log in on EU and KR servers.

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NA here, same problem. which is weird because my friend who i want to play with can log into SC2 just fine. i can log into the EU region just fine for some reason.

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Seems I picked a great time to be nostalgic and play some SC2. lol.
I tried installing it on my Surface last night, and it didn’t work because of this error, so I just tried installing it on my game PC and it was the same error.
I’m relieved to see that it’s not a problem with my account, but also super aggravated that there isn’t even a way to just play the game offline…

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does anyone could solve this issue? temporary outage of the battle net service

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I just reinstalled SC2 myself and am experiencing the same issue.

You know, it’s funny. I seem to recall being told that I needed to get with the times, that it’s Current Day, and that I would never be denied access to the game I bought and paid for because, “Blizzard big” and “you live in North America, so Internet good” when I and others like me raised concerns about this unnecessary always online leash a number of years ago.

I dunno. It’s just kind of funny to me.

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Having same issue here. Can connect to EU just fine when I try it but not to the US. Me and my friend get 1 day a month to play this and it happens today. I hate blizzard sometimes.

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I’m having the same issue I cannot connect to US server but it is working on EU server. Playing on EU server do not work for me however.

Same here, bro…same here.

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I downloaded the game today and got the same server message. It is not firewrall turned mine off to be sure. World of Warcraft and Diablo IV is fine just Starcraft 2. I even had a six month old backup on a second drive I copied and then it auto updated same issue. Cannot connect to US, EU or Asia servers please fix authentication problem Blizzard.

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Same issue here. Downloaded today, Australia trying to connect to NA region servers.

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thank you for trying atleast! :grin:

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