I am having crashes in game on my iMac Pro. Game hangs and have to power down my computer.
I met the same thing. My game froze and then my mac reboot to login screen.
Oh. We play in EU-servers too. All recommendations by Russian Blizzard we did, but it not works. I formatted Mac, put clean Catalina and after that SC2 didnāt work.
At Russian forum we discuss this problem. We found quick solve, I changed video configuration from Ultra to High. All guys who did it now can to play. So now it is works ok, but my computer could makes higher quality. So we wait for update very much!
MacBook Pro 2018, Radeon 560X
Iām getting consistent crashes while in game since Catalina as well, usually it goes black for a few seconds then the computer reboots with a kernel panic. also if I switch from metal to OpenGL my screen becomes extremely pixelated. I thought that my GPU/Vram is toast but theres no problem when I simply leave it on unigen benchmark for hours. My machine is a 15 inch 2017 mbp with radeon pro 555 graphics.
Same here, as I launch the game from battle.net app, as the first sequence ends to load, the game freezes. yesterday I miraculously started I game that finally ended with a kernel panic or something then rebootā¦ I am no longer able to launch the game and nothing special has been done since yesterday. Reset option did nothing too. Blizzard, any hope to find a way to play ? What are the command line to add to start in debug mode or without some kind of graphic options ? Many thanks.
after a somewhat tweaking in beta mode, seems that ULTRA resolution is the problem. Switching to High does the job (Metal or OpenGL 4.1)
==> BLIZZARD, you now know what to do, seems to be buffers management that sux (ellesmere or what ?). Is 36 the correct value you use for buffer allocation onto RX580 ?
1 Like
Me too, this especially happens to me during coop games. I would be playing protoss, and the moment the twilight council completes, Crashes. It happens in almost all my games now! I can play like 10 mins max before it crashes. Then somedays, it decides to let me play for like an hour, before it turns on me again!
Same issue here. Was playing SC2 coop (EU) and got a similar kernel panic:
`panic(cpu 0 caller 0xffffff8018a62e0a): Kernel trap at 0xffffff7f9ac6b961, type 14=page fault, registers:\nCR0: 0x000000008001003b, CR2: 0xffffff848efc5014, CR3: 0x000000002f77c000, CR4: 0x00000000003626e0\nRAX: 0x0000000000000385, RBX: 0x0000000000000385, RCX: 0xffffff98e391bcc4, RDX: 0x000000000000af20\nRSP: 0xffffff98e391bc78, RBP: 0xffffff98e391bc80, RSI: 0xffffff848efc4200, RDI: 0x0000000000000385\nR8: 0x0000000000000001, R9: 0x0000000000000003, R10: 0x0000000000000000, R11: 0x0000000000000000\nR12: 0xffffff98e391bdd8, R13: 0xffffff98c2cdc330, R14: 0xffffff848efc4200, R15: 0xffffff98e391bde4\nRFL: 0x0000000000010287, RIP: 0xffffff7f9ac6b961, CS: 0x0000000000000008, SS: 0x0000000000000010\nFault CR2: 0xffffff848efc5014, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 0, VF: 1\n\nBacktrace (CPU 0), Frame : Return Address\n0xffffff98e391b6d0 : 0xffffff8018939a3b \n0xffffff98e391b720 : 0xffffff8018a70fe5 \n0xffffff98e391b760 : 0xffffff8018a62a5e \n0xffffff98e391b7b0 : 0xffffff80188e0a40 \n0xffffff98e391b7d0 : 0xffffff8018939127 \n0xffffff98e391b8d0 : 0xffffff801893950b \n0xffffff98e391b920 : 0xffffff80190d17f9 \n0xffffff98e391b990 : 0xffffff8018a62e0a \n0xffffff98e391bb10 : 0xffffff8018a62b08 \n0xffffff98e391bb60 : 0xffffff80188e0a40 \n0xffffff98e391bb80 : 0xffffff7f9ac6b961 \n0xffffff98e391bc80 : 0xffffff7f9ac09d09 \n0xffffff98e391bcf0 : 0xffffff7f9ac09ae3 \n0xffffff98e391bd80 : 0xffffff7f9ac05218 \n0xffffff98e391bdc0 : 0xffffff7f9ac0934a \n0xffffff98e391be10 : 0xffffff7f9ab2b877 \n0xffffff98e391be60 : 0xffffff7f9ab39438 \n0xffffff98e391bea0 : 0xffffff7f9ab38bf8 \n0xffffff98e391bee0 : 0xffffff80190401bd \n0xffffff98e391bf30 : 0xffffff801903eb02 \n0xffffff98e391bf70 : 0xffffff801903e08c \n0xffffff98e391bfa0 : 0xffffff80188e013e \n Kernel Extensions in backtrace:\n com.apple.iokit.IOAcceleratorFamily2(438.2.7)[72B8A0B5-E12C-3764-9187-0AC0E93416F9]@0xffffff7f9ab27000->0xffffff7f9abeafff\n dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[180FC5AB-0E47-35BC-91DF-609EBE8ED4A5]@0xffffff7f99d33000\n dependency: com.apple.iokit.IOPCIFamily(2.9)[AA7C7A4F-9F5D-3533-9E78-177C3B6A72BF]@0xffffff7f9932f000\n dependency: com.apple.iokit.IOSurface(269.6)[39DC4195-B168-3895-ACD5-E731581855F8]@0xffffff7f9aaf6000\n dependency: com.apple.iokit.IOGraphicsFamily(568)[247C211E-C250-351C-BCE2-4DB9D3003E10]@0xffffff7f998ca000\n dependency: com.apple.iokit.IOReportFamily(47)[2CCA7DD3-C33F-3CA4-A213-BC83D3D997B0]@0xffffff7f996dc000\n com.apple.kext.AMDRadeonX5000(3.0.2)[04DFA76B-06BE-3483-9EB4-E7779C7E1564]@0xffffff7f9abff000->0xffffff7f9ae04fff\n dependency: com.apple.iokit.IOPCIFamily(2.9)[AA7C7A4F-9F5D-3533-9E78-177C3B6A72BF]@0xffffff7f9932f000\n dependency: com.apple.iokit.IOSurface(269.6)[39DC4195-B168-3895-ACD5-E731581855F8]@0xffffff7f9aaf6000\n dependency: com.apple.iokit.IOGraphicsFamily(568)[247C211E-C250-351C-BCE2-4DB9D3003E10]@0xffffff7f998ca000\n dependency: com.apple.iokit.IOAcceleratorFamily2(438.2.7)[72B8A0B5-E12C-3764-9187-0AC0E93416F9]@0xffffff7f9ab27000\n\nBSD process name corresponding to current thread: kernel_task\n\nMac OS version:\n19B88\n\nKernel version:\nDarwin Kernel Version 19.0.0: Thu Oct 17 16:17:15 PDT 2019; root:xnu-6153.41.3~29\/RELEASE_X86_64\nKernel UUID: 7503CD47-851F-321E-8747-50DB4299165F\nKernel slide: 0x0000000018600000\nKernel text base: 0xffffff8018800000\n__HIB text base: 0xffffff8018700000\nSystem model name: iMac19,1 (Mac-AA95B1DDAB278B95)\nSystem shutdown begun: NO\nPanic diags file available: YES (0x0)\n\nSystem uptime in nanoseconds: 6478374873002\nlast loaded kext at 4635500660348: >usb.cdc.acm\t5.0.0 (addr 0xffffff7f9ed49000, size 32768)\nloaded kexts:\ncom.getdropbox.dropbox.kext\t1.10.3\ncom.objective-see.lulu\t1.2.0\n@filesystems.msdosfs\t1.10\n>!AMikeyHIDDriver\t131\n>!ATopCaseHIDEventDriver\t3410.1\n>AudioAUUC\t1.70\n@fileutil\t20.036.15\n>AGPM\t111.2.5\n>!APlatformEnabler\t2.7.0d0\n>X86PlatformShim\t1.0.0\n@filesystems.autofs\t3.0\n>!AUpstreamUserClient\t3.6.8\n@kext.AMDFramebuffer\t3.0.2\n>!AHDAHardwareConfigDriver\t283.14\n>!AHDA\t283.14\n@kext.AMDRadeonServiceManager\t3.0.2\n@kext.AMDRadeonX5000\t3.0.2\n>!AGraphicsDevicePolicy\t4.5.9\n@AGDCPluginDisplayMetrics\t4.5.9\n>!AHV\t1\n|IOUserEthernet\t1.0.1\n|IO!BSerialManager\t7.0.1f1\n>!A!IKBLGraphics\t14.0.2\n>pmtelemetry\t1\n>ACPI_SMC_PlatformPlugin\t1.0.0\n>AGDCBacklightControl\t4.5.9\n@kext.AMD10000!C\t3.0.2\n>!AFIVRDriver\t4.1.0\n>eficheck\t1\n@Dont_Steal_Mac_OS_X\t7.0.0\n>!A!ICFLGraphicsFramebuffer\t14.0.2\n>!AGFXHDA\t100.1.422\n>!ABacklight\t180.1\n>!ASMCLMU\t212\n>!A!ISlowAdaptiveClocking\t4.0.0\n>!A!IPCHPMC\t2.0.1\n>!AMCCSControl\t1.13\n>!AThunderboltIP\t3.1.3\n>BCMWLANFirmware4364.Hashstore\t1\n>BCMWLANFirmware4377.Hashstore\t1\n>BCMWLANFirmware4355.Hashstore\t1\n>!ASDXC\t1.7.7\n|!ABCM5701Ethernet\t10.3.5\n>!ABCMWLANBusInterfacePCIe\t1\n>!AFileSystemDriver\t3.0.1\n>!AVirtIO\t1.0\n@filesystems.hfs.kext\t522.0.9\n@!AFSCompression.!AFSCompressionTypeDataless\t1.0.0d1\n@BootCache\t40\n@!AFSCompression.!AFSCompressionTypeZlib\t1.0.0\n@filesystems.apfs\t1412.41.1\n>!AAHCIPort\t341.0.2\n@private.KextAudit\t1.0\n>!AACPIButtons\t6.1\n>!ARTC\t2.0\n>!ASMBIOS\t2.1\n>!AACPIEC\t6.1\n>!AAPIC\t1.7\n$!AImage4\t1\n@nke.applicationfirewall\t303\n$TMSafetyNet\t8\n@!ASystemPolicy\t2.0.0\n|EndpointSecurity\t1\n>usb.cdc.acm\t5.0.0\n>usb.serial\t6.0.0\n>usb.cdc.ecm\t5.0.0\n>usb.cdc.ncm\t5.0.0\n>!UMergeNub\t900.4.2\n>!UAudio\t320.49\n>!AHIDKeyboard\t209\n>!AMultitouchDriver\t3410.2\n>!AInputDeviceSupport\t3410.1\n>!AHS!BDriver\t3410.1\n>IO!BHIDDriver\t7.0.1f1\n@kext.triggers\t1.0\n>DspFuncLib\t283.14\n@kext.OSvKernDSPLib\t529\n@kext.AMDRadeonX5400HWLibs\t1.0\n@kext.AMDRadeonX5000HWServices\t3.0.2\n>!AGraphicsControl\t4.5.9\n|IOAVB!F\t800.17\n>!ASSE\t1.0\n>IOPlatformPluginLegacy\t1.0.0\n|IO!BHost!CUARTTransport\t7.0.1f1\n|IO!BHost!CTransport\t7.0.1f1\n|IO!B!F\t7.0.1f1\n|IO!BPacketLogger\t7.0.1f1\n@kext.AMDSupport\t3.0.2\n>X86PlatformPlugin\t1.0.0\n>!AHDA!C\t283.14\n|IOHDA!F\t283.14\n|IOAccelerator!F2\t438.2.7\n>!A!ILpssUARTv1\t3.0.60\n>!A!ILpssUARTCommon\t3.0.60\n>!AOnboardSerial\t1.0\n>!ASMBusPCI\t1.0.14d1\n|IOAudio!F\t300.2\n@vecLib.kext\t1.2.0\n>!ABacklightExpert\t1.1.0\n|IONDRVSupport\t568\n@!AGPUWrangler\t4.5.9\n@!AGraphicsDeviceControl\t4.5.9\n|IOSlowAdaptiveClocking!F\t1.0.0\n>IOPlatformPlugin!F\t6.0.0d8\n>!ASMBus!C\t1.0.18d1\n|IOGraphics!F\t568\n>!AThunderboltEDMSink\t4.2.1\n>!AThunderboltDPOutAdapter\t6.2.3\n@plugin.IOgPTPPlugin\t810.1\n>usb.cdc\t5.0.0\n>usb.networking\t5.0.0\n>usb.!UHostCompositeDevice\t1.2\n>!AThunderboltPCIDownAdapter\t2.5.2\n>!AThunderboltDPInAdapter\t6.2.3\n>!AThunderboltDPAdapter!F\t6.2.3\n>!AHPM\t3.4.4\n>!A!ILpssI2C!C\t3.0.60\n>!A!ILpssDmac\t3.0.60\n>!A!ILpssI2C\t3.0.60\n>!AThunderboltNHI\t5.8.0\n|IOThunderbolt!F\t7.4.6\n|IOEthernetAVB!C\t1.1.0\n>!ABCMWLANCore\t1.0.0\n>mDNSOffloadUserClient\t1.0.1b8\n>IOImageLoader\t1.0.0\n|IO80211!FV2\t1200.12.2b1\n>corecapture\t1.0.4\n|IOSkywalk!F\t1\n|IOSerial!F\t11\n|IOSurface\t269.6\n@filesystems.hfs.encodings.kext\t1\n>!AXsanScheme\t3\n|IOAHCIBlock!S\t316.40.3\n|IONVMe!F\t2.1.0\n|IOAHCI!F\t290.0.1\n>usb.!UXHCIPCI\t1.2\n>usb.!UXHCI\t1.2\n>usb.!UHostPacketFilter\t1.0\n|IOUSB!F\t900.4.2\n>!AEFINVRAM\t2.1\n>!AEFIRuntime\t2.1\n>!ASMCRTC\t1.0\n|IOSMBus!F\t1.1\n|IOHID!F\t2.0.0\n$quarantine\t4\n$sandbox\t300.0\n@kext.!AMatch\t1.0.0d1\n>DiskImages\t493.0.0\n>!AFDEKeyStore\t28.30\n>!AEffaceable!S\t1.0\n>!AKeyStore\t2\n>!UTDM\t489.41.1\n|IOSCSIBlockCommandsDevice\t422.0.2\n>!ACredentialManager\t1.0\n>KernelRelayHost\t1\n>!ASEPManager\t1.0.1\n>IOSlaveProcessor\t1\n|IOUSBMass!SDriver\t157.40.7\n|IOSCSIArchitectureModel!F\t422.0.2\n|IO!S!F\t2.1\n|IOUSBHost!F\t1.2\n>!UHostMergeProperties\t1.2\n>usb.!UCommon\t1.0\n>!ABusPower!C\t1.0\n|CoreAnalytics!F\t1\n>!AMobileFileIntegrity\t1.0.5\n@kext.CoreTrust\t1\n|IOTimeSync!F\t810.1\n|IONetworking!F\t3.4\n|IOReport!F\t47\n>!AACPIPlatform\t6.1\n>!ASMC\t3.1.9\n>watchdog\t1\n|IOPCI!F\t2.9\n|IOACPI!F\t1.4\n@kec.pthread\t1\n@kec.corecrypto\t1.0\n@kec.Libm\t1\n\n\n"`
System specs:
iMac (Retina 5K, 27-inch, 2019)
3.6 GHz 8-Core Intel Core i9
Radeon Pro Vega 48 8 GB
All settings were on Ultra
A quick update: switching Render to OpenGL in Graphics settings seems to have helped so far. The game is certainly more stable. That said I didnāt have to reduce quality settings at all.
switching to openGL gives me extreme pixelation, which disappears if I tab out of the game but comes back if I tab back in. with Metal, it doesnāt pixelated but It does cause kernel panic and crashes mid game. Definitely something wrong with macOS Catalina and SC2.
Thanks for the reports, everyone! Sorry for not posting in awhile. We are aware of the issue and tracking this on our end. Thereās been many reports of the Crashes with Kernel Panic on Metal API graphics related to AMD/Radeon/Vega graphics. This may be a driver issue or an API issue that our team will want to look into.
For those of you with Radeon or switchable graphics and on Mac OS 10.15 Catalina, could you provide the details under Apple Icon > About this Mac (including the Mac model/year, Processor, Memory, and Graphics)?
Some systems may have a switchable graphics that include Intel graphics and AMD graphics. Thereās no easy way to force the Intel Graphics without using third party programs, but it may be worth trying to disable Automatic Graphics Switching (System Preferences > Energy Saver, toggle off Automatic Graphics switching).
This issue has been escalated to our team to look into for any API or driver compatibility issues with Catalina. Thanks again for your patience!
This is not relevant to every single crash reported. If you are experiencing crashes, but are not on Catalina or do not have a Radeon Graphics card, please create a new thread so that these can be looked into case by case. The following steps can help with some crashes:
- Switch to OpenGL - In SC2, go to Options (Press ESC) > Graphics (Default tab) and change the Render API to Open GL 4.1 (Beta)
- Turn off Automatic Graphics switching - Go to System Preferences > Energy Saver, toggle off Automatic Graphics switching.
- Reset in-game options.
- Check for Mac OS updates - For Catalina, it should be on 10.15.1 now.
- Quit Unexpectedly crashes - Rename Computer Host Name.
- For systems that are restarting when StarCraft II is launched, this is a driver or hardware issue. Reinstalling the appropriate combo update for the MacOS version, Apple Diagnostics and SMC Reset may be able to help for anyoneās system that is restarting.
No, all these recommendations didnāt help.
Most of all Open GL 4.1 ( Beta ) not working at all - whole picture is lined.
Same here, but my game crashes before opening. Itās not only with the Starcraft 2, also in Heroes of the Storm.
Mac OS Catalina, 10.15.1. MacBook Pro 15" (2018).
1 Like
Thanks for the continued reports! Our team is aware of the kernel panic/crashes happening with Radeon Graphics and working on a resolution. Itās been reported to happen on Heroes of the Storm as well. Personally, this appears to be tied to a driver issue with Radeon graphics on Catalina that may require an MacOS update in the future. It will take some time to resolve because of the complicated nature of the driver issue on Catalina.
Out of curiosity, since this works with Heroes of the Storm for some graphical issue on OpenGL, does it help to try setting the Shaders to Medium in Options > Graphics?
Still crashing the game and my imac they wanted a new thread if you have a Radeon Pro 575 4 GB graphics. Sometimes the game works (rarely) and it will either crash the game or my imac. I have tried everything they have suggested but nothing works. Been going on sense the os upgrade to catalina. Some options they suggest i do not have that option. I even uninstalled and reinstalled still nothing.
As an update, our team has been working on these kernel crashes. Thereās no ETA on when this may be resolved since it does appear to be a driver issue , but it should hopefully be fixed in a future MacOS update. Please keep watch on any new updates for MacOS.
Itās definitely a frustratingly long time for this to occur because of the complex nature of driver issues, and we appreciate your patience! In the mean time, rolling back to Mojave, or using Parellels or Bootcamp to work around the issue. Neither of these are supported by Blizzard, but may be an option for anyone wanting some way to play until the resolution is pushed. Iāll be monitoring for updates and will let everyone know when the update should be pushed 
1 Like
Hi, another crash. I just upgrade to Catalina from Mojave straight to Catalina 10.15.1. I have a kernel panic twice. I was able to boot into the game and game menus. I loaded first map of Zerg single player campaign. Intro videos were fine, first minute of gameplay also fine, I created then the first overlord an crash and laptop reboot. Second crash wash during the first 30 seconds of a custom melee and then crash again and reboot the laptop. My specs:
Macbook pro 2017 Intel HD 630, Intel Quad Core I7. During gameplay, laptop engages Radeon Pro 560 so no need to deactivates graphic switching.
Pretty frustrated here, I wish I can go back to Mojave!
You can go back to mojaveā¦I did it but came back to catalinaā¦I had to use a back upā¦I tried what the internet said but it didnt work.
I am backing up to wipe HDD and go back to Mojave. Sadly, three kernel panic in less Thant 24 hours (2 caused by sc2). My laptop came with Sierra and Mojave behaves really great. If your laptop came with Catalina, beware to downgrade, Mojave may not have the drivers of newer hardware.
Beginning to think blizzard really dont care its been what at least 2 months and they still dont have a fixā¦ smh