This thread aims to report avatars related issues ; and to provide a match-table as a work-around for users (and possibly a speed-up for the devs).
Two issues have been reported :
1 - Websites <-> ingame avatars mismatches :
EDIT : that bug has been fixed (11-2020)
The forums’ portrait/avatar doesn’t matches with the one selected ingame. For example Gronkmen’s displays the Trophy avatar while he has Carbot marine selected, and I the Kerrigan XelNaga avatar while I have Stars’ party selected.
- At first it was believed to be an NA forum related issue, but it seems to originate from ingame <-> profile website lists mismatches as it applies to EU & the profiles interfaces as well, and as most often the forums’ ones do match the profile websites’.
- 2020-10-04 : The mismatches aren’t bi-directional (mirrored). For example selecting Ornatus ingame produce the Queen of Blades of the websites, but selecting the Queen of Blade ingame does not leads to Ornatus.
- 2020-10-11 : the portraits are in fact mismatched by batches, with the 8th batch leading to black avatars, and the 9th and above being systematically mismatched by +1. For example Carbot Marine, which is placed as 0 in the 13th batch, leads to the Unknow WCS Trophy blue, which is also 0th but in the 14th batch. Avatars which would’ve been in the 14th batch ingame are them shifted to a 15th batch, which doesn’t exists, leading to 0404/empty website portraits. I suspect the websites’ object lists around the 8th or 9th batch to be the source of the issue. Detailed batches mismatches below.
- 2020-10-18 : as I suspected, the batch °8 is the transitional one :
— Batch °8 portraits from 0 to 7 (some Classic/Cerberu/Ihan-rii portraits) aren’t mismatched.
— Batch °8 portraits from 8 to 35 are black avatars. Among those are the WCS 2019 portraits.
— There are missing references which seem nowhere to be found (such as the Tyrador Thor or the Cerberus Lurker), which were also supposedly uploaded in 2019.
My theory is that there was an error during the 2019 re-upload of the batch °8 which uploaded black avatars instead of the WCS 2019 ones. And that this led the system not to have enough place for the missing references, interposing a virtual °9 web batch which doesn’t exists ingame. And thus, shifting all the web batches ≥ 9 from exactly +1.
- 2020-10-18 : as I suspected, the batch °8 is the transitional one :
- Since about the 5-7 of November 2020, that issue seems to have been fixed on the profiles websites. Kudos for the concerned technical teams.
For those being mostly on NA for the forums/community, at match table is being built below, to inform you which selection leads to the desired portrait, until the bug is fixed. That bug has been fixed since 11-2020.
2 - Stalled avatars :
EDIT 12-2020 : that bug has been mostly fixed. If you’re still among the few profiles still affected, see below (2020-16-12) :
Some users don’t have any US forum avatar detected, despite having played on NA in the past. Others have their account stuck to an old portrait.
It doesn’t seems to be fixed by playing recent NA ranked games, nor to a particular status (MVP for example).
2020-09-21 : The portraits seems to be stalled only on the forum, as there have been reports of avatars being stuck on the default forum one despite being mismatched to non default one in the profile website and ingame.
2020-10-04 : There might be a workaround based on the interactions of the profiles systems of different regions. I will describe it here once we’ve confirmed its reliability, but in the meanwhile see below.
2020-11-02 : since the 23 & 26-10-2020 new waves of stalled avatars did hit the forums, and now do affect ≈ 50% of profiles. It now seems independent from any ingame behavior (ranked, unranked, recent activity or portrait selected, including the older ones). Subsequent to this, the workarounds found previously seem not to be effective anymore. Changing or resetting an account’s password to forcefully refresh it also fails. It is suspected it is due to minor website profile changes while not updating simultaneously the forums.
2020-11-11 : the stalled forums avatar bug persists despite the logins issues being fixed for the forums (and the mismatched avatars reuploaded on the profile websites). We can hereby conclude this is an independent worldwide forums issue.
2020-12-09 : it seems the stalled avatars bug has now been fixed for most users !
To get your avatar back, simply do one of those two refresh maneuvers :
◦ Log out and back in.
◦ Delete your browsers’ cookies, and log back in.
Thank you, bugs fixing & forums teams !!
2020-12-16 : some of the few, older profiles still affected are getting fixed as well.
If your profile still displays a stalled avatar :
1 - Try refreshing your profile (log-out and back in, or delete your browser’s cookies).
2 - If that doesn’t work, try changing your NA avatar ingame.
3 - If there’s still no change, post a message on this thread or open a ticked with the tech support (and link them to this thread). It’s possible some profiles require manual fixing, and those are ways to catch their attention.
For all those now enjoying their avatars back, thank the bugs-fixing teams !
Those are quite minor inconveniences (and I’m fine with my mismatched avatar, personally), but as it seems lots of people are affected, it seems legit to report it so that when more pressing matters are settled, it gets a bit of attention.
EDIT : since the issue has finally been fixed (11-2020), this match-table is of course obsolete.
FOR THE DEVS :
Non mismatched batches :
- batch 0 IG —> 0 web (Katchinsky, Cade, Tychus artifact)
- batch 1 IG —> 1 web (classic protoss)
- batch 2 IG —> 2 web (ladder view)
- batch 3 IG —> 3 web (Stats WCS 2017)
- batch 4 IG —> 4 web (Bob Toss)
- batch 5 IG —> 5 web (iNcontroL)
- batch 6 IG —> 6 web (TY WCS 2018)
- batch 7 IG —> 7 web (classic zealot, 9th anniversary)
Batches shifted by +1 :
- batch 9 IG —> 10 web (Lucky 7)
- batch 10 IG —> 11 web (Void Ray)
- batch 11 IG —> 12 web (Aberration)
- batch 12 IG —> 13 web (Banshee lvl 17)
- batch 13 IG —> 14 Web (Stars party, Carbot series)
- batch 14 IG —> 15 = 0404 web (Adept lvl 45)
- Portraits 0->7 -> non mismatched
- Portraits 8->35 -> black avatars (WCS 2019)
- Missing references (other 2019 additions)
FOR THE PLAYERS :
It may take some time before the devs take a look to it. So meantime, for those of us who exchange on the US forums, it might be useful to know what ingame portrait links to what forum avatar. It may also speed-up the fixing of the issue, when the time finally comes to address it. Anyway, here are the correspondences established so far :
INGAME —> FORUMS
10th anniversary [NA EU] —> Egg hunt protoss [9-27] 2016 Summer Championship [NA] —> 2016 Summer Championship 7 Lucky number [NA 9-33] —> Lion Marine [10-33] 9th anniversary [NA 7-30] —> 9th anniversary Aberration team 250 [NA 11-10] —> Marine Lvl 3 [12-10] Adept XP Lvl 45 [NA 14-31] —> 0404 (nothing) [15-31] Adjutant Classic —> WCS TRUE (World championship Spectator9-18) Adjutant Katowice Ink [NA] —> Adjutant Katowice Ink Aldaris Classic [NA] —> Violet WCS 2016 [9-20] Archon Katowice [NA] —> Archon Katowice Banshee Lvl 17 [NA,EU 12-15] —> Templar TV [13-15] Battlecruiser Classic [NA 8-4] —> Battlecruiser Classic Battlecruiser solo 750[NA 10-2] —> Executor team 250 [11-2] Bob Toss [NA 4-19] —> Bob Toss
Cade [NA 0-1] —> Cade Carbot Marine [NA 13-0] —> Unknown WCS trophy [blue 14-0] Carbot Zealot [EU 13-1] —> Unknown WCS trophy [yellow 14-1] Carbot Zergling [NA 13-2] —> Keystone [artifact 14-2] Carrier solo 750 [NA 10-10] —> Aberration team 250 Cerberus Lurker [NA] —> Byun WCS Champion 2016 [9-24] Classic WCS 2019 [NA] —> 0404 (black portrait 8-12) Dark WCS 2019 [NA] —> 0404 (black portrait) Dark Voice —> Archon team 750 Defenders of Man [NA 2-10] —> Defenders of Man Dehaka Zerus —> Dehaka Zerus Diablo Marine Devoted [NA] —> Diablo Marine Devoted Diamondback solo 1000 [NA] —> Diamondback solo 1000
Ghost Lvl 21 [NA] —> Ghost Ultimate Boss Ghost Ultimate Boss [NA] —> Solar Core Gosu Zerg Trophy [NA] —> Vorazun Matriarch Gumiho WCS 2017 [NA] —> Gumiho WCS 2017 Hall —> Kachinsky Heromarine WCS 2019 [NA] —> 0404 (black portrait 8-16) Ihan-rii executor [NA] —> Stukov Monster Mash [9-25] Immortal solo 100 [NA] —> Infested colonist Team 25 Infestor —> Kerrigan Level 29 (primal Zerg) iNcontroL [NA 7-5] —> iNcontroL
Kachinsky [NA] -> Kachinsky [0-0] Kerrigan Lvl 29 (primal)[NA1-22]—> Gul'dan Legionnaire Kerrigan Sarah [EU] —> Kerrigan Sarah Keystone (artifact) [NA] —> 0404 (nothing) Ladder view from top [NA EU2-22]—> Ladder view from top Lowko caster [NA] —> Lowko caster Marine solo 10 —> Viper Swarm beta Mutalisk solo random —> Goliath random team Nova Hologram [NA] —> Nova Hologram Nova solo 1000 [NA] —> Mohandar team 500
Ornatus [NA] —> Queen of Blades solo 1000 Overmind Classic [NA] —> WCS TY (World championship spectator) Panda Marine [NA,EU] —> Panda Marine Phoenix solo 50 [NA] —> Drone team 10 Proleague 2016 [NA] —> Proleague 2016 Protoss 15 years [NA 1-30] —> Protoss 15 years (classic) Queen of Blades solo 1000 [NA] —> Warhound Swarm Beta SCret admirer [NA] —> SCret admirer SCV team 10 [NA] —> SCV team 10 Selendis team 750 [NA] —> Oracle Lvl 14 Sentry Ihan-rii [NA] —> Egg Hunt terran [9-26] Siege Tank Special Forces [NA] —> Siege Tank Special Forces Stalker solo 25 [10-5] —> Artanis team 1000 [11-5] Stars party [NA 13-14] —> Kerrigan Ascended (Xel'naga)[14-14] Stats WCS 2017 [NA 3-27] —> Stats WCS 2017 Swan Master Mechanic [EU,NA] —> Swan Master Mechanic Swarm Host Lvl 14 —> Khalai Chinese Collector
Tassadar solo 1000 [NA EU] —> Brood Lord team 500 Templars TV —> Karax Darkness purged Terran symbol Lvl 50 [NA] —> 0404 (nothing) Tespa Collegiate Hero [NA] —> Tespa Collegiate Hero Thatcher [NA] —> Thatcher Tiger Marine [NA] —> Tiger Marine Tracer [NA] —> Tracer Trap WCS 2019 [NA] —> 0404 (black portrait) TY WCS 2018 [NA 6-23] -> TY WCS 2018 Tyrador Ghost color [NA 7-35] —> Tyrador Ghost color Tychus Artifact [NA,EU 0-18] —> Tychus Artifact Tyrador Thor [NA] —> Nova Covert Ops 3 [9-22] Tyrael marine [NA] —> Tyrael Marine Ultralisk Lvl 27 [NA] —> Ultralisk Lvl 27 Ultralisk solo 750 [NA] —> Tempest Beta Ursula Legacy —> Ursula Legacy
Void Ray solo 250 [NA] —> Infested Terran Team 50 Vulture team 50 [NA] —> Vulture Wardi Adjutant [NA] —> Wardi Adjutant Wizard Templar [EU] —> Wizard Templar Wolf Marine [NA] —> Roach solo 25 Zagara Mission officer —> 0404 (nothing) Zealot Chef [NA] —> Infestor solo 500 Zealot Classic [NA 7-33] —> Zealot Classic Zerg Symbol Lvl 50 [NA] —> 0404 (nothing) Zergling solo 10 [NA] —> Swarm Host Lvl 14 Zest WCS 2018 [NA 6-24] —> Zest WCS 2018 Zurvan Lvl 30 —> Zurvan lvl 30
V0.6 - (2020-10-18)
A list of the available avatars can be found in StarCraft Wiki.
If you’re affected by the bug, please report here which avatar your selected ingame (NA).