Attempting to Reconnect - Defeat

Technical Support
1

Twice today in games where I’m way ahead and there was zero lag I suddenly get “Attempting to Reconnect” window with the only option being “Surrender”.

  • Ping never exceeds 30ms
  • Music streaming never even stutters
  • Web pages loading fine
  • Zero indication of any internet issues anywhere

Yet I’m eventually “Dropped” (Defeat) and kicked out to the menus where I’m still online and logged in. WTF is happening here?

This is reminiscent of Brood Wars BNET drop hack. When I say “I’m way ahead” , I’m talking about more than doubling opponent’s score so it’s very suspicious.

/Edit: Make that 3 times…

https://us-looking-glass.battle.net/

TRACEROUTE:
traceroute to 73.235.140.132 (73.235.140.132), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.738 ms  0.737 ms  0.734 ms
 2  24.105.18.3 (24.105.18.3)  1.767 ms  1.772 ms  1.775 ms
 3  137.221.105.12 (137.221.105.12)  1.741 ms  1.756 ms  1.758 ms
 4  137.221.66.20 (137.221.66.20)  1.755 ms  1.838 ms  1.847 ms
 5  137.221.83.68 (137.221.83.68)  6.322 ms  6.336 ms  6.338 ms
 6  137.221.65.68 (137.221.65.68)  6.199 ms  5.932 ms  5.935 ms
 7  137.221.68.32 (137.221.68.32)  41.173 ms  41.183 ms  40.714 ms
 8  te-0-10-0-1-4-pe01.600wseventh.ca.ibone.comcast.net (23.30.206.153)  5.635 ms  5.639 ms  5.738 ms
 9  be-11545-cr02.losangeles.ca.ibone.comcast.net (68.86.84.233)  6.306 ms  7.882 ms  7.873 ms
10  ae-79-ar01.fresno.ca.ccal.comcast.net (68.86.93.38)  11.863 ms  11.907 ms  12.127 ms
11  ae-2-rur102.sacramento.ca.ccal.comcast.net (68.85.120.202)  17.468 ms  17.057 ms  16.229 ms
12  ae-1-rur02.davis.ca.ccal.comcast.net (68.85.120.245)  17.812 ms  17.966 ms  17.968 ms
13  96.110.222.114 (96.110.222.114)  17.252 ms  17.280 ms  17.168 ms
14  c-73-235-140-132.hsd1.ca.comcast.net (73.235.140.132)  31.524 ms  31.636 ms  30.181 ms


10/12/2019 04:21:03 UTC
--------------------

TRACEROUTE:
traceroute to 73.235.140.132 (73.235.140.132), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.200 ms  0.211 ms  0.216 ms
 2  24.105.18.3 (24.105.18.3)  0.471 ms  0.565 ms  0.676 ms
 3  137.221.105.12 (137.221.105.12)  0.943 ms  0.938 ms  1.107 ms
 4  137.221.66.20 (137.221.66.20)  0.935 ms  1.116 ms  1.122 ms
 5  137.221.83.68 (137.221.83.68)  5.811 ms  5.819 ms  5.669 ms
 6  137.221.65.68 (137.221.65.68)  5.830 ms  5.938 ms  5.968 ms
 7  137.221.68.32 (137.221.68.32)  5.966 ms  5.938 ms  5.939 ms
 8  te-0-10-0-1-4-pe01.600wseventh.ca.ibone.comcast.net (23.30.206.153)  5.766 ms  5.939 ms  5.936 ms
 9  be-11545-cr02.losangeles.ca.ibone.comcast.net (68.86.84.233)  9.028 ms  8.604 ms  8.599 ms
10  ae-79-ar01.fresno.ca.ccal.comcast.net (68.86.93.38)  12.852 ms  11.894 ms  12.166 ms
11  ae-2-rur102.sacramento.ca.ccal.comcast.net (68.85.120.202)  16.393 ms  16.452 ms  16.147 ms
12  ae-1-rur02.davis.ca.ccal.comcast.net (68.85.120.245)  17.733 ms  17.991 ms  17.991 ms
13  96.110.222.114 (96.110.222.114)  17.406 ms  17.420 ms  17.397 ms
14  * * *
15  * * *


10/12/2019 04:21:03 UTC
--------------------

PING:
PING 73.235.140.132 (73.235.140.132) 56(84) bytes of data.
64 bytes from 73.235.140.132: icmp_seq=1 ttl=49 time=39.9 ms
64 bytes from 73.235.140.132: icmp_seq=2 ttl=49 time=25.3 ms
64 bytes from 73.235.140.132: icmp_seq=3 ttl=49 time=25.0 ms
64 bytes from 73.235.140.132: icmp_seq=4 ttl=49 time=25.7 ms

--- 73.235.140.132 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 25.079/29.043/39.980/6.320 ms


10/12/2019 04:21:03 UTC
--------------------

PING:
PING 73.235.140.132 (73.235.140.132) 56(84) bytes of data.
64 bytes from 73.235.140.132: icmp_seq=1 ttl=49 time=31.8 ms
64 bytes from 73.235.140.132: icmp_seq=2 ttl=49 time=25.0 ms
64 bytes from 73.235.140.132: icmp_seq=3 ttl=49 time=25.6 ms
64 bytes from 73.235.140.132: icmp_seq=4 ttl=49 time=25.1 ms

--- 73.235.140.132 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 25.019/26.923/31.840/2.847 ms


10/12/2019 04:21:03 UTC
--------------------

MTR:
Start: Tue Dec 10 04:21:03 2019 Blizzard  1.|-- Blizzard                                         0.0%    10    0.8   0.4   0.3   0.8   0.0
  2.|-- 24.105.18.3                                          0.0%    10    5.1   2.5   0.4   5.4   2.1
  3.|-- 137.221.105.12                                       0.0%    10    0.7   1.0   0.7   2.0   0.3
  4.|-- 137.221.66.20                                        0.0%    10    1.0   1.0   0.8   1.3   0.0
  5.|-- 137.221.83.68                                        0.0%    10    5.8   9.3   5.7  27.2   7.6
  6.|-- 137.221.65.68                                        0.0%    10    5.6  12.8   5.6  31.6  11.4
  7.|-- 137.221.68.32                                        0.0%    10    6.0   5.9   5.8   6.1   0.0
  8.|-- te-0-10-0-1-4-pe01.600wseventh.ca.ibone.comcast.net  0.0%    10    5.6   5.7   5.6   5.8   0.0
  9.|-- be-11545-cr02.losangeles.ca.ibone.comcast.net        0.0%    10    6.6   7.5   6.3   9.9   0.9
 10.|-- ae-79-ar01.fresno.ca.ccal.comcast.net                0.0%    10   11.9  14.8  11.9  37.4   8.0
 11.|-- ae-2-rur102.sacramento.ca.ccal.comcast.net           0.0%    10   16.3  16.7  16.2  19.5   0.9
 12.|-- ae-1-rur02.davis.ca.ccal.comcast.net                 0.0%    10   17.7  17.9  17.7  19.0   0.3
 13.|-- 96.110.222.114                                       0.0%    10   18.1  17.3  17.2  18.1   0.0
 14.|-- c-73-235-140-132.hsd1.ca.comcast.net                 0.0%    10   25.6  25.7  24.9  27.0   0.5


10/12/2019 04:21:03 UTC
--------------------

MTR:
Start: Tue Dec 10 04:21:03 2019 Blizzard  1.|-- Blizzard                                         0.0%    10    0.4   0.5   0.2   2.3   0.6
  2.|-- 24.105.18.3                                          0.0%    10    0.6   0.9   0.5   4.5   1.2
  3.|-- 137.221.105.12                                       0.0%    10    1.0   0.9   0.6   1.2   0.0
  4.|-- 137.221.66.20                                        0.0%    10    2.3   5.8   0.9  45.2  13.8
  5.|-- 137.221.83.68                                        0.0%    10    5.9   8.6   5.7  33.6   8.8
  6.|-- 137.221.65.68                                        0.0%    10    5.9   9.1   5.8  24.9   6.3
  7.|-- 137.221.68.32                                        0.0%    10    5.9  14.9   5.9  73.4  21.3
  8.|-- te-0-10-0-1-4-pe01.600wseventh.ca.ibone.comcast.net  0.0%    10    5.6   5.7   5.6   5.8   0.0
  9.|-- be-11545-cr02.losangeles.ca.ibone.comcast.net        0.0%    10    6.5   6.8   6.1   8.0   0.0
 10.|-- ae-79-ar01.fresno.ca.ccal.comcast.net                0.0%    10   11.9  12.0  11.9  12.2   0.0
 11.|-- ae-2-rur102.sacramento.ca.ccal.comcast.net           0.0%    10   16.5  20.0  16.3  44.4   8.9
 12.|-- ae-1-rur02.davis.ca.ccal.comcast.net                 0.0%    10   18.2  18.9  17.7  27.2   2.9
 13.|-- 96.110.222.114                                       0.0%    10   17.5  17.5  17.2  19.2   0.5
 14.|-- ???                                                 100.0    10    0.0   0.0   0.0   0.0   0.0


10/12/2019 04:21:03 UTC
--------------------
2

Just happened , AGAIN , and I was in a custom game BY MYSELF without even an AI … still had to close out … please help?

1 Like
3

Okay 5 times in a single day, never used to happen - THIS IS SUPER FUN YOU GUYS

4

Just experienced the same error, 2 games in CO-OP, 2 crashes.

5

3 posts were split to a new topic: Franzji - Attempting to reconnect

6

I played a co-op mission, my partner left, so I paused and locked my computer to do other things really fast. I come back, with internet mind you, and it’ll say ‘Attempting to recenect’ with the only option to surrender. I logged back into the battle.net app, disconect and recennected my wi-fi, but no sigar, I have to surrender. What happened to the ‘offline mode’ back in the old days, where you can choose to go offline if, for whatever reason, says it can’t connect, also, can you earn XP for co-op missions if your partner left?

7

Okay fix your servers, it’s 100% an issue on your side, problem disappeared for 17 days and has now resurfaced, my connection never drops but I get this stupid fake attempting to reconnect box with surrender being the only option.

9

I’ve had the same problem for months now. Not every game, but about 1/3. I get the "attempting to reconnect message at about the 5:05-6:00 time. Internet is working fine, don’t know what the problem is.

10

Once again today this problem has mysteriously resurfaced. Three games in a row so far. NO changes to my configuration, NO actual disconnects, this is ONLY SC2 GAME client, I’m even still logged into account in chat when hitting surrender -_-.

11

And again this situation resurfaces, ZERO change to my configuration, NEVER drop connection, music streaming etc never interrupts ONLY BNET decides it’s time for me to lose a game and disconnects me from the current game but NOT from bnet or chat this is so annoying please stop this.

12

Is this a known issue ? Are there steps I can take ? Is this just a sporadic server issue where it decides to zero in on one ip range and hate it ? I don’t believe others are being dropped so frequently so suddenly. But here I am with completely stable internet except that I can’t get further than about 7 minutes into a game against an ai without abruptly being dropped with no option but surrender … Offline mode how?

13

Just happened again 58 seconds into a placement match, oh joy. Music streaming service no issues, browser game in background no issues, starcraft which generally has no issues in 4v4 games to max supply just instant “(NOT)Attempting to Reconnect [Surrender]” … is there any “support” to be found in the technical support forums or are we all just laughing at my misfortune here?

14

To be clear, this issue only seems to surface in week+ intervals, but when it happens it happens OVER AND OVER, I haven’t been able to maintain a 1v1 game (or custom alone vs ai for that matter) for two days, all drop randomly within 1 - 7 minutes. NO lag, just instant disconnect with erroneous message.

15

Hey there,

Due to the way this issue goes away for weeks and then returns suddenly without you changing anything on your end, this sounds like an issue at the ISP level or between your ISP and the Starcraft 2 servers.

If you’d like you can submit a ticket to send in your system files and I’d recommend attaching a WinMTR as well.

Since this issue has been off and on for so long we can take a look to see if we can identify where the disconnect is happening.

16

Thank you so much @Jambrix for the reply. It seems like the hiccup has finally gone away again (for now) but when it inevitably resurfaces now I know what to do! Thanks again.

17

2 posts were split to a new topic: Might Mouse - Attempting to Reconnect