PTR Bug where the game would stop loading after a certain point persists in Live


#97

That’s really weird… it’s like the game is trying to keep you stuck on the tutorial mode?

EDIT: Not tutorial mode actually, but like when you’re downloading the game for the first time and it’s playable, but it’s still missing files, you can only choose S76 and Tracer, maybe something on your patch download went wrong


#98

I’ve been experiencing character models taking abnormally long to load in but the real issue is the game keeps crashing with the message “Rendering Device Lost”

This was happening on PTR but now it’s carried over to live servers. Anyone else experiencing this?


#99

Does this help?


#100

Unfortunately, no it does not. The graphics card I am using is an NVidia. I highly appreciate the effort however.


#101

If you wanted to get rid of whoever was playing with a potato pc, you made it, well done.


(Bill Warnecke) #102

Hey there as a workaround if someone who is affected by this issue can add an additional command line argument to their Overwatch startup we want to see if this fixes the issue for you.

Note this is an advanced startup line, you’ll want to clear this line after testing. Changing startup options can lead to odd problems.

To set the command line, in the Blizzard Desktop client with Overwatch selected, choose Options > Game Settings. Find the Overwatch entry in the list, click the Additional command line arguments checkbox. In the textbox there add:

--tank_WorkerThreadCount 1

Game broken, can't play & more
1.30 patch now online! (New Hero Ashe) - IMPORTANT PATCHING INFORMATION!
Black Menu/ Game Not loading completely
1.30 patch now online! (New Hero Ashe) - IMPORTANT PATCHING INFORMATION!
Game DC Black Screen
Game crashes after Ashe update
Hi everyone can you help me with this problem?
I can't enter on any game on overwatch
My Overwatch stopped working after patch 1.30
Forever loading screen since Ashe. [PC]
Characters and UI in game doesn't load
Black main screen, characters that I can not see in the gallery, infinite loading time
Problem with load of the client
#103

KeiyosX, I strongly recommend doing a full uninstall and reinstall to see if that helps. The console versions all have supported hardware.


#104

let’s check it out, if it does work you’ll be my new religion, if it doesn’t well…it was a fun two years ride :partying_face:


#105

It fixes the issue on my end.


#106

It worked! Everything loaded and I got into the Practice Range just fine.


#107

This fixed the issue for me.


#108

IT WORKED. BILL, YOU ARE THE GREATEST.
I was about to go to sleep as well, so you just made this whole day so much better. Thank you so much.


#109

It works thank you so much for your hardwork omg


#110

I’m gonna wait until they actually patch the fix into the game instead of that workaround since he said it could lead to odd problems… but still, thank you so much for all the work that went into fixing this!


#111

About to test this…


(Bill Warnecke) #112

Hey Naru, feel free to use this workaround until we patch if you’d like. I’m just trying to give words of caution so others who wouldn’t benefit from this don’t add it in!

For everyone else, thanks for helping us verify. This was difficult for us to reproduce internally because it’s a bug as a result of a certain type of hardware which we don’t actively support or test with.

We’re working on a permanent fix for this, we hope to roll it out tomorrow! Further updates will be here if needed. Thanks everyone!


#113

Alright Bill! Again, thank you so much for your hard work! I’m glad we could be of help!


#114

No problem, Bill. We on the other hand thank you for reaching out and making the game playable for those who were on the unlucky side of things.
Although I did run into some issues, I was able to try out Ashe for the first time, and I am quite pleasantly surprised at the effort you guys put into the game.


#115

Thank u bill its rly work! [Bill Warnecke]

To set the command line, in the Blizzard Desktop client with Overwatch selected, choose Options > Game Settings. Find the Overwatch entry in the list, click the Additional command line arguments checkbox. In the textbox there add:

--tank_WorkerThreadCount 1

Overwatch stuck
Problems with load of the ptr client
#116

Bill…really, we need more people like you and your working team in every blizzard game! thank you very much for your hard work, uncle Jeff give that man a raise!