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[Monlyth-1121]

@python-11747

A soft role queue would essentially be done in the background, and the matchmaker will pick matches which conform to the player’s needs. An example of a soft role queue is 12 high master players queueing. 4 of these players have their most hours on healer, 4 of these players have their most hours on tank, and 4 of these players have their most hours on DPS.

Jeff Kaplan personally explained why this would be a bad idea, a while ago:

@JeffreyKaplan

Thanks for the suggestion! It’s actually one we’ve debated on the team. One concern we have is anytime we – the OW team – make assumptions about what you want to do without giving you some agency in the situation. Our concern is, we believe there are a number of players who want to or like to play different roles but because they are thinking of “the good of the team”, they flex to needed roles. A player like this, under your design suggestion, is going to end up always having to play tank or support. We really want to avoid design solutions that further reinforce players being forced to play roles they don’t intend to.

I hope this explanation makes sense. To use myself as an example, by your suggestion, I am a “tank main” because most of my play time is on tanks. But I really love playing healers and damage heroes as well. I would be worried if the game just assumed I should be playing tank all the time, because I did it so much previously (mostly to be a good teammate, not because that’s what I wanted to do).

Hope that makes sense.

Just because you have the most hours in a certain role, doesn’t mean you always want to play that role.