IM IN!
go to your account settings https://account.battle.net/overview
account details tab
remove phone number from account (receive 1st SMS code to verify)
add phone number back to account (receive 2nd SMS code to verify)
launch game thru the battlenet launcher application (shows account still locked)
get the QR code pop-up while launching the game, scan and go to the login / challenge page, get the 3rd SMS verification code, enter it and account is UNLOCKED
WHEW!
remember to close your support ticket if you get unlocked