Spinning Circle - Gem Purchase

Technical Support
1

I was able to purchase Gems in game just fine a month ago, but now I can’t. I don’t run any anti-virus software, and in fact have not changed anything or installed anything in months.

2 Likes
2

Hey, Etretat!

Are you getting a specific error when trying to make the purchase? Do you not see the option at all? Is the purchase window blank? The more details you can provide the better we can try to diagnose the cause.

Thanks!

3

Same, cant buy gems. Error 404.

The more details you can provide the better we can try to diagnose the cause.

I can provide u screenshot, but ur forum dont allod me not links nor uploads… Support forum without ability to upload acreenshots in 2019, cmon…

4

It’s possible to do so at a certain trust level, but you’re extremely new and we disable several of these functions to prevent abuse for new posters.

For your situation, we can give you a work around. You can upload your screenshot to a place like imgur, and link it here. If you have link errors, copy the code below, then copy/paste your link between two ` marks, it’ll break the link and let you post it. You can just copy paste everything in the box below and replace “Link goes here” with your link.

`
Link goes here
`
5 
`https://imgur.com/a/PpRoaSe`

And yeah, guys, why ur Russian-speaking support thinking what HTTP 404 - it’s NOT a server-side error? They rly recommends me to disable my AdBlock for solve problem with error 404 INTO the game…

6

https://imgur.com/a/PpRoaSe
I have the same error

7

I just get a spinning circle, as if it is trying to load but then cannot.

1 Like
8

same issue for me. spinning circle.

9

Same problem. I did see they said to change the resolution from windowed/fullscreen but that didn’t do anything for me.

10

I turned off my firewall and I don’t have any security programs running.

I would be cool with a go around, like adding funds to my account some other way, but I still need to get gems that way right?

11

Same issue for me.

Is there even a spot to buy gems outside of in-game??

12

Hey all,

Errors 400 and 404 are both network errors. Our in-game shop is very sensitive to Malware, so I do strongly recommend running a malware scan on the device just to be safe.

I’d also check for any software that might affect your network connection such as a VPN, Proxy, or other network management software. This includes software that advertises “faster connection for gaming” which work similarly to a proxy.

Another good thing to test is a different network. This will help verify if it’s a network issue or related to software on the PC. This can be anything from a local wifi cafe, friend’s house, mobile hotspot/tether, or similar network.

13

Which lvl of network layer this network error is? :slight_smile: It’s HTTP error, server returns it to client. So in reason of end user licence agreement i cant troubleshoot it myself and i still waiting for solution… While im PhD in CS and owner of business which working at information security, u have to be sure what i havent malware (ok, maybe i have some, but i know about it and my malware cant affect to things like this) at my computer. Also i havent VPN, proxy, another intermediates.

14

Hey everyone,

We would like to take a look at some of your in-game browser logs to see if anything stands out there that might be causing this.

  1. In the Blizzard app click Options (under the Heroes of the Storm logo)
  2. Select Show in Explorer
  3. Open the Heroes of the Storm folder
  4. Go to Support -> BlizzardBrowser -> logs
  5. Open the newest Browser log file. The logs will be numbered by date and time, so please select the one that is the most recent and the the largest in size.
  6. Copy everything within the log file, return to this post and hit the Blockquote button (it looks like "), then paste everything after the > symbol.
15

Hmmm… Do u rly think it’s good idea to post all of the links with all tokens into public access?

P.S. I cant post strings with error… U know why? Because the forum blocking links! Blizzard’s support is awesome! We can get gelp at forum only, 1 post per 2 days…
P.P.S. Problem solved for me, im not interesting to put my money in HOTS anymore. Will spend it to platforms where i dont need to spend 1 week for ask em at its forum to take my money. Thx for help anyway.

16

Logging initialized.
[ERROR]-[BNL_Scene]: [20190810T11:27:39] {3650} ERR: failed to fetch process block size from shmem: SHMEM_NOT_FOUND
[ERROR]-[BNL_Scene]: [20190810T11:27:39] {4730} ERR: failed to fetch process block size from shmem: SHMEM_NOT_FOUND
[ERROR]-[BNL_Scene]: [20190810T11:27:39] {4730} ERR: failed to read target process block for pid: ‘6692’
[ERROR]-[BNL_Scene]: [20190810T11:27:39] {3650} ERR: failed to read target process block for pid: ‘6692’
[ERROR]-[BNL_Scene]: [20190810T11:27:39] {3650} ERR: Failed to write message to shared memory.

18

These are the logs, both of them, since there seem to be two of them that were created simultaneously.

19

As of this last patch, the spinning circle goes away but the screen just goes blank

3 Likes
20

@DrWizard

Same for me, no spinning circle but now blank. It did work for a few days for me before the last Qhira patch though but now back to unable to purchase

21

Changing links so it would allow me to post. I’ve been having this issue for the last 5 days from 3 different PCs.

Logging initialized.
[INFO]-[BNL_Browser]: [20190826T13:37:19] {1cf0} INF: setting background color ‘0’.
[INFO]-[BNL_Renderer]: [20190826T13:37:19] {2578} INF: browser created
[INFO]-[BNL_Browser]: [20190826T13:37:19] {1cf0} INF: first page load completed
[INFO]-[BNL_Browser]: [20190826T13:37:19] {1cf0} INF: Navigating to ‘about:blank’.
[INFO]-[BNL_Scene]: [20190826T13:37:25] {1cf0} INF: received shutdown message from client.

Logging initialized.
[INFO]-[BNL_Browser]: [20190826T13:37:32] {21b4} INF: setting background color ‘ff002650’.
[INFO]-[BNL_Browser]: [20190826T13:37:32] {1ff0} INF: setting background color ‘ff002650’.
[INFO]-[BNL_Renderer]: [20190826T13:37:32] {24f0} INF: browser created
[INFO]-[BNL_Browser]: [20190826T13:37:32] {21b4} INF: first page load completed
[INFO]-[BNL_Renderer]: [20190826T13:37:32] {1850} INF: browser created
[INFO]-[BNL_Browser]: [20190826T13:37:32] {1ff0} INF: first page load completed
[INFO]-[BNL_Browser]: [20190826T13:37:32] {1ff0} INF: Navigating to https://nydus.battle.net/Bnet/enUS/client/checkout?targetRegion=EU&token=EU-0d19ec92faa374e355b8689d6739eb9d-107496937.
[INFO]-[BNL_Browser]: [20190826T13:37:32] {21b4} INF: Navigating to https://nydus.battle.net/Bnet/enUS/client/checkoutnav'. [INFO]-[BNL_Browser]: [20190826T13:37:32] {21b4} INF: Navigating to '#0'. [INFO]-[BNL_Browser]: [20190826T13:37:32] {21b4} INF: Navigating to '#1'. [INFO]-[BNL_Browser]: [20190826T13:37:33] {21b4} INF: navigating to ``https://nydus.battle.net/Bnet/enUS/client/checkoutnav'. IsRedirect: 'false' [INFO]-[BNL_Browser]: [20190826T13:37:33] {1ff0} INF: navigating to ``https://nydus.battle.net/Bnet/enUS/client/checkout?targetRegion=EU&token=EU-0d19ec92faa374e355b8689d6739eb9d-107496937'. IsRedirect: 'false' [INFO]-[BNL_Browser]: [20190826T13:37:34] {1ff0} INF: navigating to ``https://eu.battle.net/login/sso?token=EU-0d19ec92faa374e355b8689d6739eb9d-107496937&ref=https://eu.battle.net/shop/en-us/blizzard-checkout/loading'. IsRedirect: 'true' [INFO]-[BNL_Browser]: [20190826T13:37:34] {21b4} INF: navigating to ``https://eu.battle.net/shop/en-us/blizzard-checkout/NavBar'. IsRedirect: 'true' [INFO]-[BNL_Browser]: [20190826T13:37:35] {1ff0} INF: navigating to ``https://eu.battle.net/shop/en-us/blizzard-checkout/loading'. IsRedirect: 'true' [INFO]-[BNL_Browser]: [20190826T13:37:35] {1ff0} INF: navigating to ``https://eu.battle.net/login/en-us/?ref=https://eu.battle.net/shop/en-us/blizzard-checkout/loading&app=shop&opt'. IsRedirect: 'true' [INFO]-[BNL_Browser]: [20190826T13:37:35] {21b4} INF: navigating to ``https://nydus.battle.net/Bnet/ruRU/client/purchasenav?targetRegion=EU&token=undefined'. IsRedirect: 'false' [INFO]-[BNL_Browser]: [20190826T13:37:35] {21b4} INF: navigating to ``https://eu.battle.net/login/sso?token=&ref=https://eu.battle.net/shop/ru-ru/checkout/simple-checkout-navbar'. IsRedirect: 'true' [INFO]-[BNL_Browser]: [20190826T13:37:35] {21b4} INF: navigating to ``https://eu.battle.net/shop/ru-ru/checkout/simple-checkout-navbar'. IsRedirect: 'true' [INFO]-[BNL_Browser]: [20190826T13:37:35] {21b4} INF: navigating to ``https://eu.battle.net/shop/ru/checkout/simple-checkout-navbar'. IsRedirect: 'true' [INFO]-[BNL_Browser]: [20190826T13:37:35] {1ff0} INF: navigating to ``https://eu.battle.net/shop/en-us/blizzard-checkout/loading?ST=EU-e31fc3f6af4ad28348851017cee89c98-107496937'. IsRedirect: 'true' [INFO]-[BNL_Browser]: [20190826T13:37:35] {1ff0} INF: navigating to ``https://eu.battle.net/shop/en-us/blizzard-checkout/loading'. IsRedirect: 'true' [INFO]-[BNL_Browser]: [20190826T13:37:36] {21b4} INF: Navigating to ``https://eu.battle.net/shop/ru/checkout/simple-checkout-navbar#2'. [INFO]-[BNL_Browser]: [20190826T13:37:36] {1ff0} INF: navigating to ``https://nydus.battle.net/Bnet/ruRU/client/purchase/24578?targetRegion=EU&token=undefined&gifting=false&gameAccountRegion=EU&gameAccountId=&currencyCode=RUB&routingKey=&externalTransactionId=&serverValidationSignature='. IsRedirect: 'false' [INFO]-[BNL_Browser]: [20190826T13:37:37] {1ff0} INF: navigating to ``https://eu.battle.net/shop/ru-ru/client-purchase/24578?deviceId=&token=undefined&gifting=false&gameAccountId=&gameAccountRegion=EU&currencyCode=RUB&routingKey=&externalTransactionId=&serverValidationSignature='. IsRedirect: 'true' [INFO]-[BNL_Browser]: [20190826T13:37:37] {21b4} INF: Navigating to ``https://eu.battle.net/shop/ru/checkout/simple-checkout-navbar#3'. [INFO]-[BNL_Browser]: [20190826T13:37:37] {1ff0} INF: navigating to ``https://eu.battle.net/shop/ru/client-purchase/24578?deviceId=&token=undefined&gifting=false&gameAccountId=&gameAccountRegion=EU&currencyCode=RUB&routingKey=&externalTransactionId=&serverValidationSignature='. IsRedirect: 'true' [INFO]-[BNL_Browser]: [20190826T13:37:37] {1ff0} INF: navigating to ``https://eu.battle.net/login/sso?token=undefined&theme=simple-checkout&gameType=HEROES&ref=https%3A%2F%2Feu.battle.net%2Fshop%2Fcheckout%2Fbuy%2F24578%3Fgifting%3Dfalse%26giftRecipientFriend%26gameAccountId%26gameAccountRegion%3DEU%26currencyCode%3DRUB%26externalTransactionId%3D%26serverValidationSignature%3D'. IsRedirect: 'true' [INFO]-[BNL_Browser]: [20190826T13:37:37] {1ff0} INF: navigating to ``https://eu.battle.net/shop/checkout/buy/24578?gifting=false&giftRecipientFriend&gameAccountId&gameAccountRegion=EU&currencyCode=RUB&externalTransactionId=&serverValidationSignature='. IsRedirect: 'true' [INFO]-[BNL_Browser]: [20190826T13:37:37] {1ff0} INF: navigating to ``https://eu.battle.net/shop/ru/checkout/buy/24578?gifting=false&giftRecipientFriend&gameAccountId&gameAccountRegion=EU&currencyCode=RUB&externalTransactionId=&serverValidationSignature='. IsRedirect: 'true' [INFO]-[BNL_Browser]: [20190826T13:37:37] {1ff0} INF: navigating to ``https://eu.battle.net/shop/ru/checkout/cHxiNzQyYzMzNXwyNDU3OHwwfHxldXx8fHw='. IsRedirect: 'true' [INFO]-[BNL_Browser]: [20190826T13:37:37] {21b4} INF: Navigating to ``https://eu.battle.net/shop/ru/checkout/simple-checkout-navbar#4'. [INFO]-[BNL_Browser]: [20190826T13:37:38] {21b4} INF: Navigating to ``https://eu.battle.net/shop/ru/checkout/simple-checkout-navbar#5.
[INFO]-[BNL_Scene]: [20190826T13:37:40] {21b4} INF: received shutdown message from client.
[ERROR]-[BNL_Scene]: [20190826T13:37:40] {1ff0} ERR: failed to fetch process block size from shmem: SHMEM_NOT_FOUND
[ERROR]-[BNL_Scene]: [20190826T13:37:40] {1ff0} ERR: failed to read target process block for pid: ‘11072’
[ERROR]-[BNL_Scene]: [20190826T13:37:40] {1ff0} ERR: Failed to write message to shared memory.
[ERROR]-[BNL_Scene]: [20190826T13:37:40] {1ff0} ERR: failed to fetch process block size from shmem: SHMEM_NOT_FOUND
[ERROR]-[BNL_Scene]: [20190826T13:37:40] {1ff0} ERR: failed to read target process block for pid: ‘11072’
[ERROR]-[BNL_Scene]: [20190826T13:37:40] {1ff0} ERR: Failed to write buffer to shared memory.
[INFO]-[BNL_Scene]: [20190826T13:37:40] {1ff0} INF: received shutdown message from client.
[WARNING]-[BNL_Scene]: [20190826T13:37:40] {1ff0} WRN: Attempted to update buffer while in a disconnected state.