Can't play hots on Mac OS Mojave

Mac Support
11

Same here. The mouse broke in game after Orphea patch.

4 Likes
12

Same issue as above. Latest version of Mac OS Mojave V10.14.1. Latest Blizzard Patch Orphea v 40.00

Game Loads. Keyboard responsive (keyboard shortcuts work). Both trackpad and mouse (macbookpro) are unresponsive. Tried restarting / replugging mouse in / no mouse configuration. When I go home I can try to repro on my iMac.

MacBook Pro (15-inch, 2017)
2.9 GHz Intel Core i7
Radeon Pro 560 4096 MB
Intel HD Graphics 630 1536 MB

5 Likes
14

I have the same problem.
OS: Mojave v10.14.1
MacBook Pro 15-inch mid-2017
2.9Ghz Intel Core i7
Radeon Pro 560 4GB

Tried with trackpad and external (both wireless, wired, and bluetooth, MX Master 2S) Logitech mouse. Everything was working prior to Patch 40.0

1 Like
15

Having the same issue here. Mouse is stuck in fullscreen mode even on the menus. Only works in windowed mode.

Macbook Pro 13" (2015)
MacOS Mojave 10.14.1
Orphea Patch 40.0

2 Likes
16

Same here, it won’t let me play. ever since the orphia update. who do we reach out to to get this fixed?

1 Like
17

I fixed the problem with this:

Amazing, it must be something with security permissions on the MacOS

5 Likes
18

Thanks, this solved my issues after todays update.

19

How did you get to setting with your mouse not working in game?

4 Likes
20

Yeah I’m wondering the same. Keyboard shortcuts seem non-existent in game so how do I get to settings?!

1 Like
21

Yeah I’m wondering the same. Keyboard shortcuts seem non-existent in game so how do I get to settings?!

‘Command + M’ when in game should change it to windowed mode.

3 Likes
22

Wow. Thank you so much. Shame on Blizzard for releasing an untested patch like this, that’s insane. Above fix (Mouse & Keyboard settings) works. Thanks all!

1 Like
23

This didn’t work for me. Anyone else still having this issue after making the change above?

2 Likes
24

Had to change it to Windowed full screen now it works.

1 Like
25

I had the same mouse issue. Here is what worked for me-
Have the Battle. net client scan and repair hots files. (Under options in the hots menu)
Then go to your system preferences, Security and Privacy, Privacy tab, go to both the automation and accessibility sub tabs and make sure hots has access to both.
After that I didn’t have the issue

2 Likes
26

Here is what worked for me:

  1. Navigate to: System Preferences -> Security & Privacy -> Privacy Tab -> Accessibility
  2. Click the lock to make changes if you need to (authenticate with admin credentials)
  3. Make sure “Heroes” is checked in the list
  4. Close System Preferences and launch the game

I did not have to scan and repair to fix the issue, I did that before, it didn’t do anything for me. Only Steps 1-3 above fixed my issue. Enjoy!

10 Likes
27

Same with me. Tried reinstalling, restarting, deleting temporary files. Nothing worked

1 Like
28

THIS! That solved it! Pin it!

  1. Navigate to: System Preferences -> Security & Privacy -> Privacy Tab -> Accessibility
  2. Click the lock to make changes if you need to (authenticate with admin credentials)
  3. Make sure “Heroes” is checked in the list
  4. Close System Preferences and launch the game
4 Likes
29
    • if its checked then re-check it.

btw cursor movement problem still didn’t solved. It moves with lags. Tried different mouses and acceleration settings with no effect.

1 Like
31

Same. I couldn’t move my mouse at all before. After checking the setting, the acceleration is really weird.

1 Like
32

Having problems to :frowning: My mouse cursor is invisible when i log on to hots after latest update :frowning:

2 Likes