[Apr 23] BLZBNTAGT00000907, BLZBNTAGT000008FC, and missing Play button

Technical Support
7

Ye, i have the problem as well

8

same issue with HOTS :frowning:

9

try installing the newest nvidia driver. Its out now

10

Same issue here, +hs and sc. :frowning:

11

Same here… Doesn’t even let me uninstall since it says I need to install. I went to settings through the mini icon, even relocated the game folder, scanned it, it prompts update for a few seconds, I click on it and it prompts a warning saying something went wrong between the server and my client, and it goes back to install option…

1 Like
12

Some other guy in a thread that was posted around the same time as this found a fix for starting the game even though the launcher is stuck at “Update” or “Install”. You can start the game by opening an .exe file in the game install directory. Should be:
C:\Program Files (x86)\Heroes of the Storm\Support64\HeroesSwitcher_x64.exe
or something like that.

Link to the other thread: Game won't update

4 Likes
13

Same issue here, hearthstone and hots suddenly gone, but diablo, and overwatch still there.

1 Like
14

Blizz twitter

They are obviously aware of it - hope they solve the problem fast.

16

I already have HOTS installed, but the launcher only has an option to install it again. If I click it I just get the text: “Looks like something broke. We’ll try to fix it, so please try again later”, followed by the ‘More Help’ option (BLZBNTAGT00000907), and following the guidance there doesn’t work. I can’t even uninstall the game because then I get another error message (BLZBNTAGT000008FC).

17

same here with hots.
startet it with the launcher in the hotsbox.
its like -> C:\Games\Battlenet\Heroes of the Storm\Heroes of the Storm\Support64
There you’ll find “HeroesSwitcher_x64.exe”.

1 Like
18

Thanks for the reports everyone! Updated the title to capture the issue a bit better. We’re seeing reports of this issue in both US and EU regions since about an hour ago. Our engineers are investigating the issue. Thanks for your patience and understanding! We’ll continue to provide updates when available!

2 Likes
19

We no longer need logs for this issue.

This inbox is not monitored and will not send responses. It’s used to collect information for Technical Support to assist in troubleshooting.

20

Thanks everyone for providing the file request, everyone! We have enough examples and files for our Battle.net team! We’ll provide further updates when available.

Please avoid troubleshooting these errors - it may break the Blizzard Application.

2 Likes
21

yeah, same issue here…

22

im having the same issue, worst of all i just unninstalled the games trying to fix it, and just now im Reading the support forum…

2 Likes
23

I have the same issue to in Hots and SC2

24

Just unninstalled too and now I can’t reinstall it…
Says something broke so I should try again later… i

25

We have pushed a fix live for this issue. Please try the following steps:

  1. Close the Blizzard Application
  2. Wait 30 seconds to 1 minute. <- Important, if you do not do this, the application will not fully exit.
  3. Restart the Blizzard Application

You should see immediate relief after restarting, if not, please wait 5-10 minutes and redo the steps. If it persist after trying these steps, let us know!

Update: If the Blizzard Application is persistent or stuck, please try rebooting the computer, waiting for a few more minutes and trying the application again.

2 Likes
26

working here… thanks!

27

Works for me too. Thanks!