Stuck on old Duels match can not start New game

be prepared to wait 4 months. Like I did last year

I am having the same issue.

My game crashed after a match and now i cant click anything it will open but the only thing i can click on is settings hearthstone is grayed out how do i fix?

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I have the same issue. I would love to try the fix of clicking where the latch should be, but I canā€™t get back to that screen. Clicking on Resume does not take me to the rewards screen. It is just stuck. My run did not span two patches.

same thing is currently happening to me , i finished a duels run and went to collect my rewards and the ā€œdoorā€ opened and it crashed right there. i quit the game tog o back in to try and collect my rewards again nothing happens and the game crashed

I have, may be, the same problem, I lost my internet connection last night while playing a duel. After connecting, I canā€™t enter the duel, it hangs on the ā€œReturnā€ button. It doesnā€™t work on mobile or PC. How do you think, may be somehow kick me out of them so I can get back to the game?

cmon devs this is taking forever to fix

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Upping this. Works.
At least on Android phone version, rewards vault IS actually being served as you press ā€œresumeā€, the issue is graphical. So if you blind-collect your rewards through the frozen render, you can start a new run.

Game is still broke will open but can not click on anything so i downloaded it on my android and it works fine played a match and everything but the Game still does not work on my PC please help.

Game still broken, cant start new duels runā€¦which is BS bc got packs i cant get but cannot even play any Duels!

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Iā€™m having the same issue. Really frustrating because I canā€™t progress on my new yearā€™s questsā€¦ I hope it gets resolved soon.

Same to my acc, i can not resume the lats duel match! And my luna new year quest can not be completed. Please fix it as soon as possible! Thanks

I have the same issue. When i go to duals it says resume. I tap resume and then my game freezes

Same for me, I press go ack and it crash

I am having this issueā€¦ This is an old post but nothing seems to have been done I canā€™t find a solution. Any answers??

To be clear Iā€™m a mobile only player

I had a character chosen but that was it when I had to close the app. Right now when I click on ā€œduelsā€ I can see the deck building screen for just a second with my character chosen and then it goes to the ā€œresumeā€ screen that gets locked. Again this is very frustrating because of the duels quest.

Iā€™m having the same problem, I finished a duels run and the game crashed, now when I try to start a new duels run the game just gets stuck.

Same here, click resume, nothing happens. Sort it out blizzard.

Same here - when i push ā€œRESUMEā€ Game crashesā€¦ Benn like this for a week now