Shop still closed here.
2 Likes
Hey folks,
Weāre working on getting more logging stood up on the back end to find out why itās still failing for some of you, but it looks like with our hotfixes some time ago most of these were resolved. Weāre getting less than 10% of the issues we were getting before the hotfixes in mid may, for some hard data. If we get more instructions for this, weāll let you know. In the mean time, weāve poked the Hearthstone team and the issue is still on their radar.
3 Likes
bull$hit. there was no hotfix and no patchnotes
4 Likes
listen up, i will make this tactics public
i would like to know which users liked this post and for what, just in legal case.
3 Likes
People have already posted all their logs. We all get the exact same log messages.
Itās inexcusable that this has been taking almost 2 months and still no fix in sight.
How are you going to compensate paying customers for this?
6 Likes
The shop is still closed. The workaround with reinstall does not work.
More feedback from Blizzard would be good to keep us informed.
4 Likes
For 4-5 days the shop was suddenly open on Windows 10 but since yesterday itās closed again. Nothing has changed on the system!
6 Likes
Windows 10, EU.
Iād like to buy packs and play arena.
4 Likes
i have the same problem since this morning.shop is closed and unable to enter arena.i have windows 10 and my region is EU.i reinstalled the game and checked my account but it wasnt fixed.i would like an official reply please
5 Likes
after 80g quest shop bugged again
3 Likes
I canāt open the shop on PC and mobile device.
What have you changed Blizzard?
Iām sure the error is not on client side.
Please help.
edit: seems to be working now. lets see how long. nothing changed on client side, so its must be server side bug/misfault configuration.
1 Like
Hey there,
It looks like reporting is fairly low on this issue. If there are any new cases please let us know! Dev is currently reviewing logs from Fiddler to help address this.
Instructions for capturing logs using Fiddler:
- Download and run the āClassic Versionā also called Fiddler 4. This is slightly different from the newer Fiddler Everywhere program.
- Close out of anything and everything you donāt want us seeing! It captures all network traffic not just the game.
- Run the program after itās downloaded/installed
- Run the game! Then navigate to the shop closed menu
- In the Fiddler program, click File then Save
- Email the saved file to: Techinfo@blizzard.com
- Set the subject and body to āATTN KALDRAYDIS - FIDDLER LOGā
- Send the email, reply to this forum thread!
Thanks!
Shop still closed.
I saw it was opened only 1 time (few hours before start of felfire fest - 17 june).
After patch with fest was dloaded and installed all menus was with word GLUE before name of it (like GLUE standart, GLUE brawl etc).
After fixing this with reinstall of client my shop was closed again. I drop to play and login for a month (or kind). After i logged first time (~ before 14 july) all legendary quests gone - is this fine? Legendary Quests always worked up to the next expansion. Or at lleast showing up in log one of them if was inactive.
And of course shop was closed. At 14 july my rerolled quest gone (it was burned and not showed up after relog or later) - is this ok in those days?
Today was another patch and shop still closed.
Btw, u said itās less reports now - i think everyone, who have this problem, dropped to play - this why. Smart guysā¦
I canāt to load soft now, but have logs
since 14 july+
Job (HearthstoneCheckout.InitializeCheckoutClient(ID:292)) FAILED: [HearthstoneCheckout.InitializeCheckoutClient] Failed to initialize checkout client.
(and 3 different shop logs)
{1df0} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=[]
{1c0c} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=[]
{185c} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=[]
today patch july 31
Job (HearthstoneCheckout.InitializeCheckoutClient(ID:294)) FAILED: [HearthstoneCheckout.InitializeCheckoutClient] Failed to initialize checkout client.
{848} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=[]
{199c} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=[]
I have only one possibility for few hours to buy few packs of april expansion for 3 monthes. Lost posibility to play new cards in actual time and DE them at full cost. And lost mood to play tooā¦
Here new exp come and seems iām still out of shop.
Is this soft (link above) help u to find bug?
1 Like
Jobs.log E 12:51:11.8099424 Job (HearthstoneCheckout.InitializeCheckoutClient(ID:294)) FAILED: [HearthstoneCheckout.InitializeCheckoutClient] Failed to initialize checkout client.
Store.log: E 12:51:08.8474040 OnDiagMessage (BNL_Scene_Checkout) : [20200731T12:51:08] {3db0} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=[]
E 12:51:10.2738761 OnDiagMessage (BNL_Scene_Checkout) : [20200731T12:51:10] {3db0} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=[]
E 12:51:11.8079383 OnDiagMessage (BNL_Scene_Checkout) : [20200731T12:51:11] {3db0} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=[]
Iāve had this issue for months now.
Iāve tried completely uninstalling everything blizzard (including deleting everything the uninstallers left over I found by searching for blizzard, battle.net or hearthstone in the file system) and the shop is still closed after reinstalling.
There are multiple warnings in the log:
2020-08-01 15:56:03.054: GAME_SAVE_SUBKEY DBF Asset has 0 records! Something went wrong generating it. Try checking the generated XMLs in the DBF folder.
2020-08-01 15:56:03.054: GLOBAL DBF Asset has 0 records! Something went wrong generating it. Try checking the generated XMLs in the DBF folder.
...
2020-08-01 15:56:03.135: SystemInfo - OS: Windows 10 (10.0.0) 64bit
...
2020-08-01 15:56:03.898: AchieveManager.LoadAchievesFromDBF(): found internal achievement with reward but could not find non-internal parent: [Achievement: ID=56 Type=INTERNAL_ACTIVE Name='Enter The Arena' MaxProgress=1 Progress=0 AckProgress=-1 IsActive=False DateGiven=0 DateCompleted=0 Description='Enter The Arena.' Trigger=NONE CanAck=False]
2020-08-01 15:56:04.664: show postition = (0.0, 0.0, 0.0) (5.0, 5.0, 5.0)
2020-08-01 15:56:06.369: [BattleNet] [Network] [!]Unhandled Server Request Received (Service Name: bnet.protocol.connection.ConnectionService Service hash:2145610546 Method id:1) (Void LogError(System.String, System.String) at :0)
2020-08-01 15:56:13.527: Network.GetProfileNotices(): Unrecognized profile notice
2020-08-01 15:56:13.527: Network.GetProfileNotices(): Unhandled notice type! This notice will be lost!
2020-08-01 15:56:14.218: RegisterScreenBox tempGuardianVars=NetCache+NetCacheFeatures
2020-08-01 15:56:14.471: [HealthyGaming] CAIS ServerEnabledForPlatform=False AccountCAISForChina=False Country=ATA TimeSec=14.18783 PlayedTimeMin=0 RestedTimeMin=0 SessionStartTime=1145932160
2020-08-01 15:56:17.432: [Store] OnDiagMessage (BNL_Scene_Checkout) : [20200801T15:56:17] {180c} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=[]
2020-08-01 15:56:18.844: [Store] OnDiagMessage (BNL_Scene_Checkout) : [20200801T15:56:18] {180c} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=[]
2020-08-01 15:56:20.254: [Store] OnDiagMessage (BNL_Scene_Checkout) : [20200801T15:56:20] {180c} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=[]
2020-08-01 15:56:20.255: [Jobs] Job (HearthstoneCheckout.InitializeCheckoutClient(ID:293)) FAILED: [HearthstoneCheckout.InitializeCheckoutClient] Failed to initialize checkout client.
The shop is open on Android.
My shop has also been closed for a long time. Nothing seems to help. And battle net client is still giving an old maintenance warning for June 25.
1 Like
The shop is still closed on Windows 7 x64. And thereās no reaction when clicking on bonuses in battlegroundsā¦
2020-08-07 12:09:01.119: [HealthyGaming] CAIS ServerEnabledForPlatform=False AccountCAISForChina=False Country=UKR TimeSec=30,28228 PlayedTimeMin=0 RestedTimeMin=0 SessionStartTime=4088725824
2020-08-07 12:09:04.464: [Store] OnDiagMessage (BNL_Scene_Checkout) : [20200807T12:09:04] {214c} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=[]
2020-08-07 12:09:06.124: [Store] OnDiagMessage (BNL_Scene_Checkout) : [20200807T12:09:06] {214c} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=[]
2020-08-07 12:09:07.706: [Store] OnDiagMessage (BNL_Scene_Checkout) : [20200807T12:09:07] {214c} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=[]
2020-08-07 12:09:07.707: [Jobs] Job (HearthstoneCheckout.InitializeCheckoutClient(ID:294)) FAILED: [HearthstoneCheckout.InitializeCheckoutClient] Failed to initialize checkout client.
1 Like
Still not working here.
I canāt access to store, arena or bonuses in battlegrounds for months (I couldnāt claim Nemsy)
I try in other devices or servers with same results. Reinstalling didnāt help either
I have reported the incidence, but I have been told that they can only help me from this forum 
What can I do?
Forgive my English
1 Like