Shop Closed on PC

[Kaldraydis-1147]

Hey there,

Thank you again for providing these files and for working with us on this. We hope to have more info soon.

Edit:

@Kaldraydis-1147

Instructions for capturing logs using Fiddler:

1. Download and run the “Classic Version ” also called Fiddler 4. This is slightly different from the newer Fiddler Everywhere program.
2. Close out of anything and everything you don’t want us seeing! It captures all network traffic not just the game.
3. Run the program after it’s downloaded/installed
4. Run the game! Then navigate to the shop closed menu
5. In the Fiddler program, click File then Save
6. Email the saved file to: Techinfo@blizzard.com
7. Set the subject and body to “ATTN KALDRAYDIS - FIDDLER LOG”
8. Send the email, reply to this forum thread!

[Stephanus-21666]

A week has passed and … the shop is closed AGAIN. Eu Win7 64-bit.

[GurkieSlayer-1944]

I have the exact same error logs as the others.

{1578} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=[]

and

Job (HearthstoneCheckout.InitializeCheckoutClient(ID:288)) FAILED: [HearthstoneCheckout.InitializeCheckoutClient] Failed to initialize checkout client.

[nyx-11916]

I didn’t have any shop issues last month when several other people were experiencing them. However, after the most recent Battle.Net update earlier this week, the in-game HS shop now shows as “Shop Closed” for me across all 3 servers (Americas, EU, Asia).

So to be clear, the problem didn’t start for me until the most recent Battle.Net update (client update, not HS patch). I’m on a PC, Windows 8, 64-bit. I haven’t tried to access my HS account on any other device, so I don’t know if the issue is platform-specific for me.

I sent my HS jobs.log file to the TechInfo e-mail address, as requested. The log file had a similar error message to that of other posters here:

Job (HearthstoneCheckout.InitializeCheckoutClient(ID:288)) FAILED: [HearthstoneCheckout.InitializeCheckoutClient] Failed to initialize checkout client.

[TheMuuG-21379]

Store log

E 11:50:57.0632653 OnDiagMessage (BNL_Scene_Checkout) : [20200605T11:50:57] {1c7c} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=
E 11:50:58.4015512 OnDiagMessage (BNL_Scene_Checkout) : [20200605T11:50:58] {1c7c} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=
E 11:50:59.7724536 OnDiagMessage (BNL_Scene_Checkout) : [20200605T11:50:59] {1c7c} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=

Jobs log

E 11:50:59.7724536 Job (HearthstoneCheckout.InitializeCheckoutClient(ID:291)) FAILED: [HearthstoneCheckout.InitializeCheckoutClient] Failed to initialize checkout client.

[Venom-21387]

Jobs.log:

E 10:43:57.3421421 Job (HearthstoneCheckout.CreateCheckoutClient(ID:425)) FAILED due to dependency failure: GenerateSSOToken
E 10:43:59.8098869 Job (HearthstoneCheckout.InitializeCheckoutClient(ID:289)) FAILED: [HearthstoneCheckout.InitializeCheckoutClient] Failed to initialize checkout client.

Store.log:

E 11:16:14.0898145 OnDiagMessage (BNL_Scene_Checkout) : [20200604T11:16:14] {2714} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=
E 11:16:15.3969193 OnDiagMessage (BNL_Scene_Checkout) : [20200604T11:16:15] {2714} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=
E 11:16:16.7020244 OnDiagMessage (BNL_Scene_Checkout) : [20200604T11:16:16] {2714} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=

I’ve attached a Debugger to Hearthstone.exe, which also revealed:

Exception: System.ArgumentException
Message: An element with the same key (37.244.54.10:1119) already exists in the dictionary.

Not sure if it’s relevant, but if that IP address belongs to some sort of authentication server, it might be related to the oauth problems and shop closed issues.

[GurkieSlayer-1944]

New patch and the shop is STILL CLOSED.

[HappyPants-213743]

Confirmed. Press/Media? Anyone looking into this?

[Euphoria-2288]

New patch and shop still closed, but logs changed a bit.

job

Job (HearthstoneCheckout.InitializeCheckoutClient(ID:292)) FAILED: [HearthstoneCheckout.InitializeCheckoutClient] Failed to initialize checkout client.

store

{31c} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=[]

job

Job (HearthstoneCheckout.InitializeCheckoutClient(ID:292)) FAILED: [HearthstoneCheckout.InitializeCheckoutClient] Failed to initialize checkout client.

store

{ee0} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=[]

[Mike-21121]

Store log:

E 19:22:56.6774578 OnDiagMessage (BNL_Scene_Checkout) : [20200614T19:22:56] {1850} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=
E 19:23:00.8146945 OnDiagMessage (BNL_Scene_Checkout) : [20200614T19:23:00] {1850} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=
E 19:23:02.4837900 OnDiagMessage (BNL_Scene_Checkout) : [20200614T19:23:02] {1850} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=

I hope this issue is still being worked on. It’s been over a month now, I have close to 2000 gold I can’t spend, and the last Outland packs I opened were the ones from ranked play at the beginning of the month.
I get that work is slower, COVID-19 is affecting us all, but I’m starting to forget that Hearthstone is even a thing. Also, I managed to get Nemsy by logging from another device a while back, but I’m sure others didn’t have that opportunity, and no word has come as to how you’ll handle that. Do you have any news for the people who are affected by this?

[TheMuuG-21379]

Do we need to send something? Or do something? How long we have to wait for the fix? At least, give us an update on the situation.

[Клеопатра-24217]

Windows 8 server EU close market

[GurkieSlayer-1944]

Here we see a clear example of how Blizzard treats paying customers like utter garbage.

Support closed my ticket without resolving the issue.

I am done spending a single dime on this game AND on this company.

[Клеопатра-24217]

Windows 8, Windows 7
Europe
Shop is closed.

[Stremer-2750]

Windows 8
Europe
Shop is closed.

[TheMuuG-21379]

Win 10 Pro, 64 bit. I solve problem on my end. Not sure if it helps, but gonna post here just in case it helps someone. Shop was blocked by Kaspersky (antivirus) “always check protected connections” feature. Normally (in 4 years of playing), it never blocked shop. I guess, its because they change many technical things in patch, that cause the problem in the first place. Oh, and never choose to “control all ports” feature, its gonna block acess to Hearthstone completly. Check everything related to traffic. VPN, ports, connections, etc. Hope it helps.

[HappyPants-213743]

What do you mean by Antivirus? Why do you blame Kaspersky? I will talk to them about this Issue. Thanks for your Feedback.

Btw: We do not run Kaspersky and the Error is still there.

[TheMuuG-21379]

I mean, i start Hearthstone with “always check protected connections” - shop closed. I disable it, start Hearthstone - shop is open. Its pretty obvious. And i dont blame anyone. But i still wanna report here, because normally (before that patch), it was working fine.

[HappyPants-213743]

Would you explain this?

[Mike-21121]

I don’t use Kaspersky either. I did consider this might be due to an Antivirus issue, but surely we shouldn’t be expected to disable our protection in order to make Hearthstone work.
It’s been 21 days since the last update, 11 since I last posted here asking for some news. Does Blizzard still consider this to be an active issue?