Mobile app doesnt work after new patch

Community Discussion
21

Hmm. It really seems like resource dumping to me, but I don’t know enough behind the scenes to offer more than an educated guess. I’m sure if these forums are getting reports that Reddit is going absolutely bonkers. Whatever the issue, it should hopefully be fixed soon.

I’ve got a Galaxy Tab S6 that my wife is borrowing for the evening, I’ll update it tomorrow and see if it has issues.

These problems are becoming glaringly frequent, with this happening right on the tail of the last update borking the game for most (or was it all?) iOS users. These feel like things that the most basic QA/QC would at least catch, so either they barely test, or these patches are being rushed out with known bugs that they’re already working on fixes for.

My guess is the former.

Also,

3 Likes
22

It’s an issue with the Battlenet account logging in. I can start the game over but when I created a new Battlenet tag and it tried to login, it crashed. Blizzard needs to get on this.

2 Likes
23

Lovely for the iOS users. : /

Edit: for a little self torture, tried to login again a few times. The variety in how far I get is tantalizing.

  1. Made it through the doors and it flashed my quests at me. My tap to pass this screen froze the game.
  2. The doors.
  3. Past the doors, halfway through the panning down.
  4. Doors.
  5. Doors.
  6. Doors.
  7. Doors.
  8. Halfway through pan.
    9+. Doors.
3 Likes
24

Samsung Galaxy S5 Active (fully updated) here. Played everyday for the last month no problem. Played before work, then the update rolled out and the game crashes while loading into the main menu. No error codes or anything, it just closes.

I’ve already tried all of the Bnet troubleshooting techniques and nothing worked. Restarted phone just in case.

Only interesting note I have is that when the update was applied I had force quit the game while a round ended in order to save time and battery life on my phone. Wondering if the update is applied after a force quit if maybe a variable becomes in some sort of messed up state? Still able to login on PC no problem, but I prefer to play on mobile.

1 Like
25

Samsung Crown… Only made it past doors once in 25 tries since patch… Then locked.
…
Reinstalled twice… Cmon Blizz

5 Likes
26

Same issues here on an Android. I even factory reset the phone and did a clean install, no luck.

2 Likes
27

Not working here either. Already tried a full reinstall with no luck. Moto g6 with android 9.

1 Like
28

Having same issue on , Android phone, and tablet, have uninstalled, cleared etc

2 Likes
29

Same for me, it crash every time

2 Likes
30

I am also having the same problem this morning after the new download / update hearthstone Mobile on Android crashes every time right before opening the main menu

2 Likes
31

I am on iPhone XS and having the same issue.

32

Same here, Nexus 6 Android, uninstalled, reinstalled, restarted phone, loads up for about 45s, then dies, and my phone reverts back to my home screen.

33

Moto e5 plus same problem keeps crashing, sigh so frustrating

1 Like
34

I’m on iPhone7 and had problems playing and had to delete the game and re-download. After that, it seems ok for me.

35

Same crash problem with me. Let’s just hope this problem will be solved quickly and not like the last time when it took over a month to fix the issue.

1 Like
36

iphone 8 with the same issue. Keeps bringing me to the app store. At the very least, I’m happy it’s not just me.

2 Likes
37

Same issue on my iPhone and Samsung tablet

2 Likes
38

Same issue on my iPhone 8 in that it is sending me back and forth between the app and the store even though the patch has been downloaded

2 Likes
39

Guys, make sure you’re at least trying the total uninstall/fresh reinstall trick. Obviously it isn’t working for everyone, but I’ve started seeing a lot of people who had it work for them just fine afterward.

1 Like
40

I also went thru the whole check list of what to do when this happens. And after all that, I thought it was going to work until after I logged back in to my account. The farthest the app opens is to where board starts to roll into place and freezes from that point on.

Model #: SAMSUNG-SM-J727A
OS: 8.1.0

3 Likes