I’m on Android 10. I wonder if 16.4 has compatibility issues with 9.0 and below? Someone in another thread mentioned horrible lag on their device, maybe it’s some kind of uber resource-eating bug for certain devices? Some lag hard, some crash and some can’t even muster up the resources to fully load it? Just spitballing ideas (like it really matters).
Me and my bro are both having the same issues without being able to load the app. We have galaxy sky pro phones and have never had issues with hearthstone before been playing for past 4 years. I tried clearing cache, data, uninstalling, and reinstalling. Updating everything and as soon as it almost loads it instantly cuts off and goes back through the process again. Never let’s me on and the exact same thing is happening to my brother.
They did not say. They referred to it as an older thing.
I can only speak for a Samsung Galaxy Tab A running 7.1.1 which smoothly brings me through the login doors and then shunts me back to my device home screen halfway through that panning motion,
and a LG Rebel 4 running 8.1.0 that seems to lag so fiercely upon successful login (the moment the options gear appears). One in about 20 tries will take me to the playing board and one in about fifty tries actually gets me all the way to the menu where it suffers extreme lag (small particles in motion and changes in shadows/lights indicating whether the game has crashed/frozen) locks the game down entirely.
It’s interesting that the bad device can actually get to main menu before FREEZING but the far superior device simply CRASHES the game entirely and sends you away.
I also lack the skill to fully interpret the post, but someone is at least posting some solid stuff for Blizz to scratch their heads at over here:
Hmm. It really seems like resource dumping to me, but I don’t know enough behind the scenes to offer more than an educated guess. I’m sure if these forums are getting reports that Reddit is going absolutely bonkers. Whatever the issue, it should hopefully be fixed soon.
I’ve got a Galaxy Tab S6 that my wife is borrowing for the evening, I’ll update it tomorrow and see if it has issues.
These problems are becoming glaringly frequent, with this happening right on the tail of the last update borking the game for most (or was it all?) iOS users. These feel like things that the most basic QA/QC would at least catch, so either they barely test, or these patches are being rushed out with known bugs that they’re already working on fixes for.
It’s an issue with the Battlenet account logging in. I can start the game over but when I created a new Battlenet tag and it tried to login, it crashed. Blizzard needs to get on this.
Samsung Galaxy S5 Active (fully updated) here. Played everyday for the last month no problem. Played before work, then the update rolled out and the game crashes while loading into the main menu. No error codes or anything, it just closes.
I’ve already tried all of the Bnet troubleshooting techniques and nothing worked. Restarted phone just in case.
Only interesting note I have is that when the update was applied I had force quit the game while a round ended in order to save time and battery life on my phone. Wondering if the update is applied after a force quit if maybe a variable becomes in some sort of messed up state? Still able to login on PC no problem, but I prefer to play on mobile.
I am also having the same problem this morning after the new download / update hearthstone Mobile on Android crashes every time right before opening the main menu