In response - there must be more going on than just these two elements.
I am using an iPad 6th gen with 2 GB RAM.
On my device, the crashes can be replicated as follows:
Start an Arena run.
Win the first match.
Begin a second match. HS crashes immediately as matching process completes, and then (as others have reported) repeatedly crashes when reopening the client during attempt to reconnect and resume.
Only remedy is restarting the iPad completely, and by that time, game has recorded a loss.
This has happened to me on 4 runs in a row, and is therefore artificially decreasing my Arena win totals. Hopefully, in addition to patch fixes, Blizzard is also calculating appropriate in-game compensation to affected players.
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Thanks for the update, but i want to point out that i use latest iPad 7th gen with 3GB RAM, and experience the frequent crashes as described above. No 2GB RAM device, no iPad Pro, thereâs more than âtwo issuesâ. I really hope you can provide us a fix before holidaysâŚI was really looking forward to complete my paid adventures over my free Christmas holiday week, and now itâs almost unplayable.
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Thanks, Loop! For the most part we have seen most devices happen with 2GB or less, but itâs definitely possible that 3GB and higher resolutions is tied with the 1st issue. The list isnât fully exclusive since thereâs still a lot of testing that we need to do for all impacted devices, but Iâm getting this added to our list to replicate the issue 
You too, Tresio! Editing the post above to reflect potentially other devices impacted.
iPad 5th generation, 2 GB RAM. The unnecessary arena losses (and subsequent loss of gold) have been aggravating to say the least. However, being unable to play the game I mostly use my device for AT ALL is outright frustrating. Hoping this gets resolved soon to play confidently againâŚ
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Great youâre working on it. And please dont forget to fix the chat crash (2 months nowâŚ)
I have an iPad 6th gen. Since the update Iâve been having the same issues as above. Iâve now lost a whole level in ranked without even playing one game. I issued a ticket and they told me they havenât heard anything about this issue so it must be on my end and to try other internet connections.
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I have this issue on the US server, but not on the EU server. I havenât tried the Asia server yet.
Experienced some crashes on iPad Pro 2018, 13.2.2 OS. Playing on EU. Game turns completely off.
Crashed after / while playing cards in ranked. Also repeatedly crashed while browsing collection when clicking on new cards.
Ipad Pro here ⌠crashes the moment I match into a ranked game. So I canât play ranked at all. Really upset about this because I invested heavily into hearthstone and now I canât play my favourite game mode during my holiday which is almost over. I hope this gets fixed really soon (the issue has been going on for days now)
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Seriously, please stop with the lies already. This isnât gonna be quick. Its only ever quick when it comes to game breaking meta.
WowâŚ
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Same here in EU with iPad Air third generation. 3 Games losses so far for this isssue⌠and without play a single card⌠
Just wanted to add that Iâm having this exact problem (crashing upon matchmaking and then repeatedly crashing after each reconnect attempt resulting in a game loss each time) with a brand new 7th gen iPad as well as an ancient iPad Air 1.
Was hoping to play a lot of Hearthstone on either of my iPads over the holidays but, as others have said, the game is completely unplayable in its current state on both devices.
Really looking forward to a swift resolution to this issue.
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Same thing here. Game crashes repeatly and crashes again instantly on reconnect. Sometimes, after a crash, I am unable to connect to the servers for a while. After some time I can play a single game ⌠and then it all starts over again.
Playing on an iPad Air 2, iOS 13.3.
Same issue, not only upon matchmaking, but also when i check my collection
I am using an iPad Pro 2nd generation with 4 gb of RAM. On the latest iOS release. 13.3.2. It started crashing after the last hearthstone update on 10 dec. it crashes going into ranked games, and solo adventures as well. Then I canât play for a while or I have to restart the iPad and it crashes again. I have uninstalled and reinstalled several times.
Same here. My iPad keeps crashing during games. It happens when looking at or choosing Cards in hand: I have an ipad pro 9.7 updated.I have also offloaded and reinstalled hearthstone.
Same here. iPad 5th gen with 2gb. Start a ranked or casual game. Game crashes and stuck in reconnecting to game and crashes over and over.
iPad 6th generation 2018 here on iOS 13.3. I also have the crashes on startup of a ranked game with crash loop until loss.
iPad 5th generation reporting in. Will frequently crash in ranked play around turn 4, and/or when matchmaking wheel spins. No problems with HS client on iOS until nowâŚ
Iâm also experiencing excessive, seemingly random disconnects using an iPad. Most of the time, relaunching the game results in a successful reconnect. However, one disconnect happened right upon pressing Play. On relaunch, the game tried to connect, only to immediately disconnect again. I repeated this several times on the iPad Îżnly to see the same behavior repeated. To resolve this, I relaunched the game on a PC, after which, playing on the iPad was again possible. This behavior strongly suggests this problem is a bug, and not a network issue.
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