[Main Thread] - IOS Crashing on Devices with 2GB/3GB RAM

[Burialfaith-1572]

@Aleatha-2783

IPhone 6 Plus
Ios 12.4.6

It became worst after latest patch. Before this patch it was crushing when you kept playing for 2-3 long games in a row.

Now it crushes everygame. It seems like graphics pushing the device really hard and crushes because of the heat. Also the crush time doesn’t matter anymore even you’re in an early game or a late one.

Edit: I found that if you Disable Download from options after install it doesn’t crush anymore. So it’s about assets i guess.

Same conclusion: high quality images and sounds uses too much RAM. But switching to non-asset-downloaded’s Hearthstone still lead to lag when more than 8 minions are on the board…

[Burialfaith-1572]

Galakrond played and card creation cards. Fixed by not downloading assets.

But then after 8 minions are on the board game stars lagging

[Burialfaith-1572]

@Ultraprotean-1590

My favorite guess is that it’s loading all data related to the account in memory. All card assets for our entire collection, including text, sounds, images, animations, behavior, all metadata, all assets related to whatever game mode we’re playing, and god knows what else. So the more loyal and long-standing a user we are, the more screwed we get. If Blizzard has any sense, they’ll get on this promptly, because it could be costing them literally millions of dollars. I know I won’t be spending another cent on this game until it gets fixed, because the ratio of pc play time to mobile play time for me is nearly zero.

How about…:

@Burialfaith-1572

I don’t think new designs (outcast, invoke) would require that much RAM. On the other hand, the size of the game is increasing for sure every expansion. So how does the RAM is filled when a Mage meets a Rogue? All the possible cards from the mage are being loaded into the RAM so that when 1 card is played, it is ready to appear on the board? Same for Rogue? In such a situation increasing collection size would directly increase RAM requirement (much more than new mechanics). So the point you bring about generating cards from cards would thus require reading to HDD with possible “fulled” RAM during a match creating lag?

[KingOfKings-1532]

On a ipad air3rd gen,OS13.5.1,every other time i try to join a standard match, the game crashes. This has been happening for more than a week, consistently. Restarting the iPad doesn’t help.Starting a game in Other game modes also seems to result in frequent disconnects but the issue with standard mode is the most aggravating.
This seems likely to be related to the other low memory issues reported here. The issues have been reported for months now. Why isn’t there a resolution yet?

[ERNewb-1306]

Because they don’t plan on supporting these devices going forward. It’s obvious by the way they keep developing battlegrounds and creating new hero classes.

They want to push more complicated card interactions and animations, so us low-rent iOS users will be out of luck pretty soon.

[Slothkins-1670]

This issue just started happening to me in the last week.

iPhone 7, 32 GB
iOS 13.5.1, 6.72 GB available

The game crashes every time on startup. Completely impossible to play at this point.

[Link-14154]

iphone 6 doesnt get past load screen
Android galaxy a5 with only 2gb ram works but struggles with maintaing connection a bit
Brand new iphone 2nd gen se same issue as iphone 6.
Right now theres no point investing any further in this game. I cant keep playing on the android

[ChallengeMe-21493]

“New in the Blizzard Store! Crash fix upvotes! For 15 euro or 1000 gold you can vote for your favorite recurring Hearthstone game crash to be worked on for five minutes by a certified experienced Hearthstone frontline support person! And you’ll get a Card Crash cardback to show others how much you care!

Only available on PC. Mobile coming soon.”

[ERNewb-1306]

@ChallengeMe-21493

Only available on PC. Mobile coming soon.”

not gonna lie, this one made me chuckle

[Keson-1946]

Ipad 6th gen. 128 gb. IOS 13.5.1 Crashes often to desktop. Shows running in background where you can double tap home to close. Hard restart sometimes buys you a solid hour of no crash. Reinstall seems to have little effect. Game ran with all sound volumes at zero. Certain animations trigger instant crash like new mage hero with dark shadow at game start. I’d say about 75-80% chance of restarting to get back to continue a match in progress, other times it seems to forget I was in one. If you just restart app without closing in background first you have higher chance of just crashing again. Honestly this issue has been going on for months now and getting to the point of beyond just annoying. As a player that’s been in it from beta and spent plenty $$ I stopped real money transactions till this game is stable. Want me to spend, fix it already.

[Pwnunooblol-1308]

Fix the issues with netcache=0 on both my laptop and my windows and I MAY be willing to continue playing Hearthstone. And yes I did everything the troubleshooter instructs. It’s your trash servers, lazy developers and lying, decietful “gamemasters” that make this game a living nightmare.

[CardMaster-12681]

Does your device meet the minimum requirements? Hearthstone can’t run on a potato Phone, the devs are fine.

[ERNewb-1306]

Made it all the way to a new expansion without any solution. In fact it looks like the crashing disease is now happening on more devices.
Before the patch: my iPhone6 ran hearthstone for 2-3 games before crashing
After the patch: always crashes before turn 6-7

Nice update

[ERNewb-1306]

…Except that a potato isn’t listed as a supported device in the iOS store.

[Burialfaith-1572]

Hearthstone coding should go open source, then this issue would maybe be fixed by the community.

[Tao-1162]

Five crashes by turn 8, entirely skipping two turns. Latest patch pushes it from “you will lose the occasional game” to “you will only win if your opponent crashes more than you”.

iPhone 6, 14GB free memory

[DestructorSk-1968]

Same Here!
Motorola Z2 Play. 4GB RAM, 64GB ROM.
I tried clearing cache, reinstalling HS app, even formating my phone… But the problem is not gone.

Game freezes during animations, when game finishes, when I try to see something in that left bar that shows last cards played.
Sometimes any buttom I click (at main menu) the video freezes and I hear only the sounds… like the game is still running but just video stopped.

[RealNokoro-1714]

iPad 7th Gen, iOS 13.5.1

Since yesterday, game constantly crashes upon start up. Reinstalling doesn’t help. Game plays fine on my iPhone 8, but the iPad, my main device, doesn’t work.

EDIT: Shutting off my iPad and turning it back on seems to have resolved the issue at least temporarily, but it is too soon to tell whether it will come back.

[Merciless-1889]

Ipad model MD515LL/A
IOS 10.3.3
Crashes on game launch. Have tried everything i have found. Nothing helps.

I have an S10 phone it works great on, but i am getting old lol. I can’t read the cards on my phone. I would love to be able to play on my iPad where I dont have to wear glasses to see. Please fix this.

[Burialfaith-1572]

Speed of sound: 343 m/s
Speed of light: 299 792 458 m/s
Speed of Blizzard’s programmers: > 161 days

Is Blizzard still Blizzard?