I have been having issues on and off since an update last year which has been very frustrating. Reinstalling and Clearing Cache do not help at all.
Playing on a Google Pixel 6. The only work around I have found is to play one game first, then go into My Collection afterwards. After turning the page a few times, the game will freeze mid animation and I have to restart the application. Even if I Copy Paste a code, the screen will freeze when flipping through the pages. I have tried different graphics settings to no avail.
I am stuck creating decks at home to be able to play on mobile. It is very common for the game to freeze while playing as well. I haven’t noticed a particular card that triggers this.
I really wish there was some type of permanent fix for this as it definitely kills my motivation to play the game.
This is happening on my Pixel 7 as well. Reinstalling doesn’t work. Even the BG collection crashes it so I just play something that I don’t need a deck for, or nothing.
Pixel 6 user. The issue for me at least seems to be isolated to animated portraits. Arthas for example. Once it starts moving the portrait box turns black and the game freezes.
I was just trying to get through the Death Knight solo stuff, but it’s not possible.
Had the same problem in January, then a patch solved the problem partially. Would still get freezes in collections but could play games. Now the same problem is back again and the game even freezes mid game. So until this is resolved, playing on mobile is not possible. How can this be so difficult to troubleshoot? You can generate logs and pinpoint the problem. And reinstalling the game had never worked for anyone, ever. That only works on PC.
Pixel 6 Pro here. Same issue. Last month, playing a game with a premade deck first would then let me get to the collection. Now the game crashes to a black screen at least twice per game, and everytime I try to see the collection.
When it happens on my opponents turn, I can reconnect, but losing a turn to restart the app and unintentionally rope my opponent is frustrating.
Google pixel 6 user here I find my games, Just keep disconnecting reconnecting and then eventually the whole game freezes up and shuts down and I get kicked from any match I was in. Was working fine until yesterday, now I can’t play one match without crash loop.
I’m remiss that I’m not the only one experiencing this Pixel 6 issue. I have been kicked from a number of games, collection views, and deck selection screens. More so since the recent update with the mini-set release.
I have cleared the cache, and uninstalled/reinstalled the game, and used 5g and Wifi to connect and am still experiencing black screens.
Just had this start happening to me today. Completely unplayable now at this point for me. Mobile is the main way I play the game usually, it feels even worse since a new set was just released.
I have been a pretty regular supporter of this game since beta. When games have issues like this that aren’t addressed, it is very easy for me to just stop caring about the game in general. Judging from the recent blue response, it seems like they are completely out of touch with the issue at hand. Hopefully this gets looked at soon.