Any chance of a clear and concise answer as to when this might be sorted? Anything at all? Pretty poor way to treat your mobile player base…
Me too, getting tired of every update meaning the game will be messed up fo days
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Download it from Amazon app store
Download the game from Amazon app store
Last time i tried to uninstall reinstall i lost my card collection. Not risking that again!
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Same issue on my Acer Chromebook 15. Worked just fine until this update. Running Chrome OS Version 79.0.3945.123
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Also this comment section is riddled with people saying “Download from the Amazon store” and an equal amount of people saying they have tried it and it simply doesn’t work. I started to try this for myself and it is NOT an option, i tried to download Amazon app store only to be told that i already have an old account and need to remember ancient security questions from years ago.
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Phone: Samsung Galaxy S9 Plus
Model number: SM-G965F
Android Version: 10
Downloaded: Google Play
Problem: After new updates have started freezes, lags and crashes. Phone is getting hot. The game after 15-30 min is starting lags, can’t chat with friends and times later close it. Refresh the game and time later it’s starting again.
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Hello Blizzard, can we have at least an ETA please ?
And maybe a compensation for Android users?
Thanks for your work.
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Thank you for your continued reports! We should be good on the device model types. We do not have an official time frame on this yet, since our team is still in the investigating and replicating the issue to find a resolution to push out a fix for this.
This can take some time before we have more information depending on the complexity of the underlying problem. Even if we can replicate the issue, and find a fix. Our analysts need to go through testing phases to make sure this is ready to go live to you all. We want to make sure the fix, actually fixes the issue rather than cause more problems. It’s frustrating situation and the time range can definitely vary depending on what problems come up, but we’ll update here once we have more details.
There is a potential workaround in the mean time, try installing Hearthstone using the Amazon App Store. This workaround does not work for everyone, but it’s worth a try in case it can temporarily workaround this problem until the issue is fully resolved. We are aware that the Amazon App Store doesn’t work for you all, and our team is working hard on getting an update on this issue for you.
After the new patch, everytime I play hearthstone and chatting with someone in mobile, it would lag with lower FPS more and more to the point my whole phone froze and I have to force restart. Even when I am simply watching my friend play and chatting, hearthstone will continue to lag faster and my whole phone will stopped responding.
Sidenote: None of this happened before the patch update. My phone can handle hearthstone very well and has more than enough empty memory space. Hearthstone and my phone never crashed or stopped responding this way. I have tried clearing the cache, uninstalling and reinstalling but it still crashes and freeze my phone pretty badly.
I reinstalled 3 times on samsung galaxy j5 android. Still nothing
Still not working after a number of reinstalls. Pixelbook. Android.
I cleared cache, uninstalled, restarted tablet, reinstalled, repeated 3 times just in case. All that before I ever came to the forums. Reinstalling definitely does NOT fix this.
Samsung SM-T900 tablet
Samsung SM-T597P tablet
Both have all system updates.
Since i cant play on tablet with Android 7.0 due to crash on starting screen, now the phone app is stuck forever on the door loading screen. Android 8.0 galaxy A5(2017)
Clearing cache didnt help, Logo appears but no friend “list” button, if that helps resolving the error
I’m confused, this the is 2nd time Android and IOS have had issues after a Battleground specific update. The last time took over 2 weeks for a fix, and this one is running 1 week with no end in sight. I’m a firm believer in cause/effect and this seems to have direct correlation. That being said, you mention testing phases for fixes - you don’t test your updates/patches? You only test after there is an issue? More of a rhetorical question. I really hope you have taken these 2 issues to heart, and once a 3rd update/patch is released - we won’t have yet another 1 to 2 to 3 week gap in play
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DslSilhoutte Got a point, dont only test the bug fuxes, also test the new patch itself
LG K 40s
Android.
Please, help, I miss the game.
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There has been an update pushed for Google Play installations. This can take some time to appear, but you should see an update to Version 16.4.42888.
For everyone on Android devices or ChromeOS, please try updating the game and let us know if the freezing or crashing persists.
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It’s work for me good job