"Game completed and recorded"

Technical Support
10

Ayyy, I thought that only I have this problem…

12

I’m getting this after literally EVERY game. It’s so annoying. Small indie company I guess.

4 Likes
13

why are you blaming on blizzard your internet provider issues ?

14

it’s definitely not the internet, i’m from europe and it only happens on the europe region

1 Like
15

Hi,

I’ve been getting this constantly since the last patch that released the next adventure act. It forces a client shut-down after each game.

I have tried wiping all the data of the launcher and related battle.net folders, including registry, but to no avail.

To top that off, my launcher asks for an update every single time I run it. What am I supposed to do? Format my PC? If so, then no.

1 Like
16

Thank you for your reports, everyone! We’re gathering information and reports on this issue to find if there’s any common issue that we can pinpoint. The reports so far are very consistent with Europe. I’m seeing reports from Czechia, Turkey, and Poland so far.

Are you all also experiencing issues with the Blizzard Application? If you’re on Windows, would you be able to provide a WinMTR test running the test for 5 to 10 minutes? For MacOS, please run a 5 minute pathping test. Copy and paste the text file created and paste it between two ~~~ like so:

~~~
Connection Test Here
~~~

There’s no official mobile connection test that we support, but hopefully there’s enough Windows and MacOS users here to help with gathering data. It does seem that some folks were able to find workarounds like using an alternative connection.

I greatly appreciate any information that you are able to share with us, including the tests, and I hope that we’ll have enough information to find out where the exact issue is :slight_smile: Thanks, again!

17

Stejný problém na mobilu jak s operátorem,tak s Wi-Fi jiného poskytovatele.Další chyba nelze přidat přátele.

18 
|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                             192.168.1.1 -    0 |  670 |  670 |    0 |    0 |    5 |    0 |

|                             10.60.103.5 -    0 |  670 |  670 |    4 |    7 |  134 |    5 |

|                          100.100.37.254 -    0 |  667 |  667 |    5 |   42 | 2249 |   58 |

|                           92.62.238.253 -    1 |  666 |  665 |   10 |   30 |  908 |   20 |

|    cz-pra-pop1-rb1-be10-s272.net.upc.cz -    1 |  666 |  665 |    8 |   16 |  908 |   13 |

|        cz-prg02a-ra2-ae-5-129.aorta.net -    1 |  663 |  661 |   16 |   24 |  908 |   24 |

|         cz-prg01a-ra4-ae-15-0.aorta.net -    1 |  664 |  663 |   16 |   30 | 2247 |   17 |

|         de-fra11b-rc1-ae-33-0.aorta.net -    1 |  666 |  665 |   17 |   26 |  908 |   24 |

|          de-fra04d-rc1-ae-6-0.aorta.net -    1 |  666 |  665 |   17 |   25 |  910 |   18 |

|          de-fra04c-ri1-ae-9-0.aorta.net -    1 |  659 |  656 |   17 |   26 |  910 |   26 |

|                 213.46.179.58.aorta.net -    1 |  664 |  663 |   16 |   33 | 2243 |   37 |

|              ae1-br01-eqfr5.as57976.net -    1 |  666 |  665 |   21 |   31 |  908 |   23 |

|         et-0-0-2-br01-eqam1.as57976.net -    1 |  666 |  665 |   23 |   35 |  911 |   45 |

|        et-0-0-31-pe02-eqam1.as57976.net -    1 |  664 |  663 |   21 |   38 | 2248 |   77 |

|                          185.60.112.157 -    0 |  670 |  670 |   21 |   26 |  617 |   23 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
2 Likes
19

My problems are still occuring and also I am from Turkey. Blizzard need to do something about EU Servers which giving services to this countries. This is so obvious at this point.

4 Likes
20

Same issue like everybody else - disconnection after/between matches, on PC. Also from CZ.

2 Likes
22

So… Any updates on Blizzard side ?

1 Like
23

It’s totally irritating -,-
I see “game completed and recorded! Restart Hearthstone to continue.” after every finished game.
This game has been discouraging me for over a week.

4 Likes
24

We need more reports and tests to determine the common issue causing this problem. Please include the WinMTR test as requested above if at all possible. Without this information, we’re unable to see what the issue is and if we’re seeing a common peering issue across all the tests. It’s greatly appreciated if this information can be gathered so that we can compare the tests!

1 Like
25

Yeah, sure. This is a 30 minutes test while I am playing HS. I am from Turkey, my internet is totally fine, I have no problems in apps or games other than Hearthstone. Thanks.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                              Tenda.Home -    1 | 3453 | 3448 |    1 |    9 |  572 |    3 |
|212.156.201.178.static.turktelekom.com.tr -    1 | 3457 | 3453 |    5 |   16 |  626 |    8 |
|  81.212.2.223.static.turktelekom.com.tr -    1 | 3464 | 3462 |    6 |   15 |  399 |   10 |
|03-afyon-t2-2---03-afyon-t3-1.statik.turktelekom.com.tr -    1 | 3468 | 3467 |    6 |   14 |  378 |   10 |
|81.212.218.46.05-amasya-t3-1.06-ulus-t3-7.statik.turktelekom.com.tr -    1 | 3457 | 3453 |   10 |   21 |  629 |   11 |
|06-ebgp-ulus-sr12e-k---06-ulus-xrs-t2-1.statik.turktelekom.com.tr -    1 | 3445 | 3438 |   10 |   20 |  628 |   16 |
|308-buk-col-1---06-ebgp-ulus-sr12e-k.statik.turktelekom.com.tr -    1 | 3457 | 3453 |   26 |   37 |  644 |   28 |
|                           83.217.231.25 -    1 | 3457 | 3453 |   27 |   38 |  644 |   34 |
|  ae-0.level3.buchro01.ro.bb.gin.ntt.net -    1 | 3449 | 3443 |   35 |   47 |  651 |   37 |
|   ae-1-3104.edge7.Amsterdam1.Level3.net -    1 | 3445 | 3438 |   63 |   76 |  496 |   65 |
| BLIZZARD-EN.edge7.Amsterdam1.Level3.net -    1 | 3457 | 3453 |   63 |   78 |  579 |   65 |
|              ae1-br02-eqam1.as57976.net -    1 | 3438 | 3431 |   64 |   83 | 4499 |  106 |
|        et-0-0-67-pe01-eqam1.as57976.net -    1 | 3457 | 3453 |   60 |   74 |  686 |   61 |
|                           137.221.66.43 -    1 | 3457 | 3453 |   65 |   76 |  682 |   69 |
|                          185.60.112.157 -    1 | 3457 | 3453 |   64 |   74 |  485 |   69 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
4 Likes
26

This is a 50 minutes test. I am from Ukraine. This problem arose after the maintenance of the European server on February 14th. In other games, everything is in order, such a problem only in HS.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                  router -    0 | 5517 | 5517 |    0 |    0 |    7 |    0 |
|                             10.2.21.250 -    0 | 5516 | 5516 |    1 |   30 |  505 |   24 |
|                          93.170.216.219 -    0 | 5516 | 5516 |    9 |   35 |  544 |   29 |
|          ae3-228.rt.bmb.kiv.ua.retn. net -    0 | 5516 | 5516 |    9 |   39 |  545 |   19 |
|            ae4-2.rt.eqx.fkt.de.retn. net -    0 | 5516 | 5516 |   39 |   71 |  556 |   46 |
|           pr01.eqfr5.blizzardonline. net -    0 | 5516 | 5516 |   40 |   73 |  553 |   47 |
|              ae1-br01-eqfr5.as57976. net -    1 | 5512 | 5511 |   43 |   72 |  591 |  103 |
|et-0-0-2-br01-eqam1.as57976. net -    1 | 5510 | 5509 |   43 |   76 | 1549 |   94 |
|et-0-0-31-pe01-eqam1.as57976. net -    1 | 5512 | 5511 |   44 |   72 |  596 |   55 |
|                          185.60.112.157 -    1 | 5512 | 5511 |   44 |   73 |  558 |  109 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
5 Likes
27

same problem in the EU and Really tired because I am haveing a 5 min logging after that again…suks Norway!

4 Likes
28

i quit suckstone, because its really irritating… first i discovered this problem about 4-5 month ago, but didnt happen any repair, or update. small indie company… meh…

8 Likes
29
WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
No response from host 100 43 0 0 0 0 0
10.146.0.1 0 212 212 1 3 26 2
mpts-ss-51.msk.mts-internet.net 0 212 212 3 6 35 6
mag9-cr01-be12.51.msk.mts-internet.net 0 212 212 3 5 7 4
oct-cr03-be1.78.spb.mts-internet.net 0 212 212 14 16 23 15
kivi-cr02-ae8.78.hel.mts-internet.net 28 100 72 46 47 52 46
bro-cr01-be7.135.stk.mts-internet.net 0 212 212 26 29 67 27
tct-cr02-ae6.150.ams.mts-internet.net 0 212 212 43 44 56 46
80.249.208.83 0 212 212 44 48 108 45
ae1-br02-eqam1.as57976.net 0 212 212 44 49 150 45
et-0-0-67-pe02-eqam1.as57976.net 0 212 212 44 51 121 47
185.60.112.158 0 212 212 44 46 51 45
2 Likes
30

Thank you, everyone! We’re getting this over to our tracking and comparing the tests provided to pinpoint the problem. For any new folks on this thread, please continue to provide a WinMTR test as requested above.

2 Likes
31

this time i was trowen out before entering
|

Host - % Sent Recv Best Avrg Wrst Last
192.168.10.1 - 0 64 64 0 32 2002 1
81.88.77.67 - 0 64 64 14 77 2025 40
81.88.77.65 - 0 64 64 15 77 2022 42
ae0.1302.b01-dpu-osl-no.nexthop. no - 0 64 64 16 80 2030 44
83.145.7.145 - 0 64 64 14 79 2030 42
nlams0003-rc1.ip-only. net - 0 64 64 35 97 2058 72
80.249.208.83 - 0 64 64 39 103 2061 87
ae1-br02-eqam1.as57976 .net - 0 64 64 33 102 2061 78
et-0-0-67-pe02-eqam1.as57976. net - 0 64 64 39 105 2063 71
185.60.112.157 - 0 64 64 39 100 2063 78
________________________________________________ ______ ______ ______ ______ _____
2 Likes