Faced same issue today.
Fortunately I found your comment with workaround and It’s rly works!
Thank you!
Have this issue as well. Got stuck at the doors for like 15 minutes only to get the failed to get update message. Iphone SE. iOS 12.3.1
Android, same issue, reinstalled once, worked ,but not the 2nd time i opened it up. Tried cellar, local library, starcrap coffee and wifi.
Had this issue, deleted and reinstalled the app and could access the game again. However the problem is back after 4/5 days - hope for a fix soon as I don’t feel like reinstalling the game every few days.
I was also seeing a bug where my decks would show as having only 27/30 cards, but just going into my collection restored them to normal. Lastly I was noticing that game performance slowly dropped over time while I was playing (actions took longer to register). Not sure if either of these issues are related to the first one
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I HAVE THIS ISSUE ON iPhone8 and its not aboutnetwork or internet WHY THERE ISN’T ANT STAFF HERE TO SOLVE THAT PROBLEM???
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Still continues tried everything many times
I have the same problem after update. I manage to login at first it doesnt work so i reinstall the app . After few logins it doesnt work again
IOS is not working, keeps saying i Need update and to check my internet connection.
UPDATE: Following @Apalon’s process, I uninstalled then re-installed and it worked for me.
When I open my app on IPhone X 256 Gb with active internet connection as I am replying via the iPhone the hearthstone app says Failed to get update. Please check your network connection.
This message appears instantly after clicking on app icon and after about 3 seconds this appears.
I havent tried uninstalling as I think that’s not the right thing to do as this issue has never happened before and everything was working fine.
EDIT 1: Shut down iphone x and switched back on after 30 secs, still the same issue with instantaneous error as described above.
EDIT 2: Deleted the app. Now in process of downloading it back on the iPhone will let you know of the result in edit 3. Also would like to add I had the option to offload the app but since the blue post recommended to delete the app so thats what I’ve done.
EDIT 3: Working very good just like brand new. Had to download when launched.
I’ve been having this issue since almost a month ago and I have already deleted and reinstalled the game 3 times for it to work for about 4 days each one.
I’m quite tired of not just downloading it again but also download the data while in the game, lest I play it with no sounds and some animations.
The rotation while loading fix does not work for me, shut down the phone and turned on to try again, no dice with that.
So, how is it that this issue still isn’t resolved after so much time when all these reports have been made?
Still an issue here as well.
iPhone X - iOS 12.4
You have been ‘working on it’ for a month now.
Are you really telling me that a huge company with tons of employees can’t fix the problem in that amount of time? Or roll back to before the update that caused the crash?
As the many people have said above, it is not a connection issue, and it is not a storage issue.
Now a game I have paid several hundred pounds on doesn’t work and you don’t seem to care about updating it
I have not been able to play on my ipad for the past few weeks now because of this problem. Have reinstalled and have latest ios version. Help.
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Can’t log in, says failed to get information, please check mobile connection
Can’t log in
Android device
Thanks
It’s on iOS iPhone 6s it’s been like this for a few days since early June and I really would like to play i don’t know if y’all or looking into this or not but I’d like to know if anything is happening also I tried different internet connections and lte plus it works on pc
Yeah same issue here…haven’t been able to play for two weeks…
Same for me. Not working on my IPhone but works fine on IPad and Laptop. What’s going on?
Having this problem on the iPhone 7+. I reinstalled the app and it freezes when I go to log in. However, it plays the opening animation and will let me do the tutorial part if you say you don’t have an account, but I can’t log in or play real matches.
It’s not my connection, I tried a few different networks and nothing has fixed it. Frustrating.
I have the latest update and the error is presented.
still waiting…
and just when i thought i’d be able to keep up with a new season and all. maybe next year.
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