Constant Crashes on iOS

Iphone 7 updated version of the phone IOS 12.1.4
I can not enter the game at all. Hanging screensaver and all. Does not skip further
Reinstalled the game 3 times, and unstuck.
This happened after your update on March 14th.
I hope to fix your shoals!

1 Like

Yeah, I received an email about not missing out on the preorderā€¦ yeah right!?! Why would I preorder when the game is basically unplayable for me at this time??

2 Likes

yeah I was going to pre order as well. But I canā€™t even play the game anymore, how did they optimize this game so poorly. It used to run very smoothly on my ipad air 2 has slowly gotten worse and worse until now it is completely unplayable. Even on a high end PC this game lags. I donā€™t plan on supporting this game anymore

2 Likes

I have been having the same problem as everyone else. Starting Ranked Play, crash to desktop during Finding Opponent. If the game gets resumed (which sometimes happens), the match plays normally. However, at the end of the match, game will always crash to desktop. End of the match crash happens every time in every game mode - Unranked play, Ranked Play, Dungeon Run, whatever.
iOS 12.1.4
Model A1475
Using WiFi and Cellular
Game has been deleted then redownloaded, allowing the assets to finish downloading, same situation. Here are crash logs :

Blockquote {ā€œapp_nameā€:ā€œhearthstoneā€,ā€œtimestampā€:ā€œ2019-03-24 14:23:21.86 -0400ā€,ā€œapp_versionā€:ā€œ13.4.29349ā€,ā€œslice_uuidā€:ā€œea302c93-20d3-392e-8378-fcf04b813724ā€,ā€œadam_idā€:625257520,ā€œbuild_versionā€:ā€œ13.4.29349ā€,ā€œbundleIDā€:ā€œcom.blizzard.wtcg.hearthstoneā€,ā€œshare_with_app_devsā€:false,ā€œis_first_partyā€:false,ā€œbug_typeā€:ā€œ109ā€,ā€œos_versionā€:ā€œiPhone OS 12.1.4 (16D57)ā€,ā€œincident_idā€:ā€œ5EE2A921-E747-43EB-818A-589DE42F045Eā€,ā€œnameā€:ā€œhearthstoneā€}
Incident Identifier: 5EE2A921-E747-43EB-818A-589DE42F045E
CrashReporter Key: 7585581a248a79dfc4d5dd9178ae55b96ddb95a9
Hardware Model: iPad4,2
Process: hearthstone [237]
Path: /private/var/containers/Bundle/Application/242C0B54-7564-4692-96C5-A82B23DDD86D/hearthstone.app/hearthstone
Identifier: com.blizzard.wtcg.hearthstone
Version: 13.4.29349 (13.4.29349)
AppStoreTools: 10B63
AppVariant: 1:iPad4,2:9
Code Type: ARM-64 (Native)
Role: Non UI
Parent Process: launchd [1]
Coalition: com.blizzard.wtcg.hearthstone [371]

Date/Time: 2019-03-24 14:23:21.5181 -0400
Launch Time: 2019-03-24 14:15:10.4817 -0400
OS Version: iPhone OS 12.1.4 (16D57)
Baseband Version: 10.31.00
Report Version: 104

Exception Type: EXC_CRASH (SIGKILL)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: Namespace SPRINGBOARD, Code 0x8badf00d
Termination Description: SPRINGBOARD, process-exit watchdog transgression: com.blizzard.wtcg.hearthstone exhausted real (wall clock) time allowance of 5.00 seconds | ProcessVisibility: Foreground | ProcessState: Running | WatchdogEvent: process-exit | WatchdogVisibility: Foreground | WatchdogCPUStatistics: ( | ā€œElapsed total CPU time (seconds): 5.010 (user 5.010, system 0.000), 50% CPUā€, | ā€œElapsed application CPU time (seconds): 1.720, 17% CPUā€ | )
Triggered by Thread: 0

Thread 0 name: Dispatch queue: com.apple.main-thread
Thread 0 Crashed:
0 libsystem_kernel.dylib 0x00000001ecbb1f0c 0x1ecb8f000 + 143116
1 libsystem_pthread.dylib 0x00000001ecc2fcbc 0x1ecc2c000 + 15548
2 hearthstone 0x0000000103307550 0x100d7c000 + 39368016
3 hearthstone 0x000000010330380c 0x100d7c000 + 39352332
4 hearthstone 0x0000000103333564 0x100d7c000 + 39548260
5 hearthstone 0x000000010332ff14 0x100d7c000 + 39534356
6 hearthstone 0x0000000102e267e0 0x100d7c000 + 34252768
7 hearthstone 0x0000000102eaede4 0x100d7c000 + 34811364
8 hearthstone 0x0000000100d9845c 0x100d7c000 + 115804
9 UIKitCore 0x0000000219b0c124 0x21921c000 + 9371940
10 UIKitCore 0x00000002193a06b8 0x21921c000 + 1590968
11 UIKitCore 0x0000000219b1087c 0x21921c000 + 9390204
12 UIKitCore 0x0000000219afe878 0x21921c000 + 9316472
13 UIKitCore 0x0000000219b2d880 0x21921c000 + 9508992
14 CoreFoundation 0x00000001ecfac6bc 0x1ecf00000 + 706236
15 CoreFoundation 0x00000001ecfa7350 0x1ecf00000 + 684880
16 CoreFoundation 0x00000001ecfa78f0 0x1ecf00000 + 686320
17 CoreFoundation 0x00000001ecfa70e0 0x1ecf00000 + 684256
18 GraphicsServices 0x00000001ef220584 0x1ef215000 + 46468
19 UIKitCore 0x0000000219b04c00 0x21921c000 + 9341952
20 hearthstone 0x0000000100d83070 0x100d7c000 + 28784
21 libdyld.dylib 0x00000001eca65bb4 0x1eca65000 + 2996

Thread 1 name: com.apple.uikit.eventfetch-thread
Thread 1:
0 libsystem_kernel.dylib 0x00000001ecba6ea4 0x1ecb8f000 + 97956
1 libsystem_kernel.dylib 0x00000001ecba637c 0x1ecb8f000 + 95100
2 CoreFoundation 0x00000001ecfacad8 0x1ecf00000 + 707288
3 CoreFoundation 0x00000001ecfa7974 0x1ecf00000 + 686452
4 CoreFoundation 0x00000001ecfa70e0 0x1ecf00000 + 684256
5 Foundation 0x00000001ed99d494 0x1ed995000 + 33940
6 Foundation 0x00000001ed99d340 0x1ed995000 + 33600
7 UIKitCore 0x0000000219bf50c4 0x21921c000 + 10326212
8 Foundation 0x00000001edad023c 0x1ed995000 + 1290812
9 libsystem_pthread.dylib 0x00000001ecc3725c 0x1ecc2c000 + 45660
10 libsystem_pthread.dylib 0x00000001ecc371bc 0x1ecc2c000 + 45500
11 libsystem_pthread.dylib 0x00000001ecc3acf4 0x1ecc2c000 + 60660

Thread 2:
0 libsystem_pthread.dylib 0x00000001ecc3ace8 0x1ecc2c000 + 60648

Thread 3 name: GC Finalizer
Thread 3:
0 libsystem_kernel.dylib 0x00000001ecbb1f0c 0x1ecb8f000 + 143116
1 libsystem_pthread.dylib 0x00000001ecc2fc88 0x1ecc2c000 + 15496
2 hearthstone 0x000000010330758c 0x100d7c000 + 39368076
3 hearthstone 0x00000001032e7240 0x100d7c000 + 39236160
4 hearthstone 0x0000000103303740 0x100d7c000 + 39352128
5 hearthstone 0x000000010330ae48 0x100d7c000 + 39382600
6 libsystem_pthread.dylib 0x00000001ecc3725c 0x1ecc2c000 + 45660
7 libsystem_pthread.dylib 0x00000001ecc371bc 0x1ecc2c000 + 45500
8 libsystem_pthread.dylib 0x00000001ecc3acf4 0x1ecc2c000 + 60660

Thread 4 name: UnityGfxDeviceWorker
Thread 4:
0 libsystem_kernel.dylib 0x00000001ecba6ee0 0x1ecb8f000 + 98016
1 libdispatch.dylib 0x00000001ec9f5f7c 0x1ec9f4000 + 8060
2 libdispatch.dylib 0x00000001ec9f6a00 0x1ec9f4000 + 10752
3 hearthstone 0x0000000102d68c2c 0x100d7c000 + 33475628
4 hearthstone 0x0000000102b2b86c 0x100d7c000 + 31127660
5 hearthstone 0x0000000102f11628 0x100d7c000 + 35214888
6 hearthstone 0x0000000102b3143c 0x100d7c000 + 31151164
7 hearthstone 0x0000000102b2b77c 0x100d7c000 + 31127420
8 hearthstone 0x0000000102d68190 0x100d7c000 + 33472912
9 libsystem_pthread.dylib 0x00000001ecc3725c 0x1ecc2c000 + 45660
10 libsystem_pthread.dylib 0x00000001ecc371bc 0x1ecc2c000 + 45500
11 libsystem_pthread.dylib 0x00000001ecc3acf4 0x1ecc2c000 + 60660

Thread 5 name: AVAudioSession Notify Thread
Thread 5:
0 libsystem_kernel.dylib 0x00000001ecba6ea4 0x1ecb8f000 + 97956
1 libsystem_kernel.dylib 0x00000001ecba637c 0x1ecb8f000 + 95100
2 CoreFoundation 0x00000001ecfacad8 0x1ecf00000 + 707288
3 CoreFoundation 0x00000001ecfa7974 0x1ecf00000 + 686452
4 CoreFoundation 0x00000001ecfa70e0 0x1ecf00000 + 684256
5 AVFAudio 0x00000001f2fbb60c 0x1f2f2c000 + 587276
6 AVFAudio 0x00000001f2fe7768 0x1f2f2c000 + 767848
7 libsystem_pthread.dylib 0x00000001ecc3725c 0x1ecc2c000 + 45660
8 libsystem_pthread.dylib 0x00000001ecc371bc 0x1ecc2c000 + 45500
9 libsystem_pthread.dylib 0x00000001ecc3acf4 0x1ecc2c000 + 60660

Thread 6 name: com.apple.CoreMotion.MotionThread
Thread 6:
0 libsystem_kernel.dylib 0x00000001ecba6ea4 0x1ecb8f000 + 97956
1 libsystem_kernel.dylib 0x00000001ecba637c 0x1ecb8f000 + 95100
2 CoreFoundation 0x00000001ecfacad8 0x1ecf00000 + 707288
3 CoreFoundation 0x00000001ecfa7974 0x1ecf00000 + 686452
4 CoreFoundation 0x00000001ecfa70e0 0x1ecf00000 + 684256
5 CoreFoundation 0x00000001ecfa7e7c 0x1ecf00000 + 687740
6 CoreMotion 0x00000001f29fcc58 0x1f2981000 + 506968
7 libsystem_pthread.dylib 0x00000001ecc3725c 0x1ecc2c000 + 45660
8 libsystem_pthread.dylib 0x00000001ecc371bc 0x1ecc2c000 + 45500
9 libsystem_pthread.dylib 0x00000001ecc3acf4 0x1ecc2c000 + 60660

Thread 7 name: com.apple.CFNetwork.CustomProtocols
Thread 7:
0 libsystem_kernel.dylib 0x00000001ecba6ea4 0x1ecb8f000 + 97956
1 libsystem_kernel.dylib 0x00000001ecba637c 0x1ecb8f000 + 95100
2 CoreFoundation 0x00000001ecfacad8 0x1ecf00000 + 707288
3 CoreFoundation 0x00000001ecfa7974 0x1ecf00000 + 686452
4 CoreFoundation 0x00000001ecfa70e0 0x1ecf00000 + 684256
5 CFNetwork 0x00000001ed5ca00c 0x1ed5c8000 + 8204
6 Foundation 0x00000001edad023c 0x1ed995000 + 1290812
7 libsystem_pthread.dylib 0x00000001ecc3725c 0x1ecc2c000 + 45660
8 libsystem_pthread.dylib 0x00000001ecc371bc 0x1ecc2c000 + 45500
9 libsystem_pthread.dylib 0x00000001ecc3acf4 0x1ecc2c000 + 60660

Thread 8 name: com.apple.NSURLConnectionLoader
Thread 8:
0 libsystem_kernel.dylib 0x00000001ecba6ea4 0x1ecb8f000 + 97956
1 libsystem_kernel.dylib 0x00000001ecba637c 0x1ecb8f000 + 95100
2 CoreFoundation 0x00000001ecfacad8 0x1ecf00000 + 707288
3 CoreFoundation 0x00000001ecfa7974 0x1ecf00000 + 686452
4 CoreFoundation 0x00000001ecfa70e0 0x1ecf00000 + 684256
5 CFNetwork 0x00000001ed5ca00c 0x1ed5c8000 + 8204
6 Foundation 0x00000001edad023c 0x1ed995000 + 1290812
7 libsystem_pthread.dylib 0x00000001ecc3725c 0x1ecc2c000 + 45660
8 libsystem_pthread.dylib 0x00000001ecc371bc 0x1ecc2c000 + 45500
9 libsystem_pthread.dylib 0x00000001ecc3acf4 0x1ecc2c000 + 60660

Thread 9 name: Async I/O Pool Thread #0
Thread 9:
0 libsystem_kernel.dylib 0x00000001ecbb0e1c 0x1ecb8f000 + 138780
1 hearthstone 0x0000000103308a54 0x100d7c000 + 39373396
2 hearthstone 0x00000001032f9244 0x100d7c000 + 39309892
3 hearthstone 0x00000001022f0ed4 0x100d7c000 + 22499028
4 hearthstone 0x000000010230a660 0x100d7c000 + 22603360
5 hearthstone 0x00000001028987fc 0x100d7c000 + 28428284
6 hearthstone 0x00000001033303e4 0x100d7c000 + 39535588
7 hearthstone 0x0000000103334cf0 0x100d7c000 + 39554288
8 hearthstone 0x000000010333491c 0x100d7c000 + 39553308
9 hearthstone 0x0000000103303740 0x100d7c000 + 39352128
10 hearthstone 0x000000010330ae48 0x100d7c000 + 39382600
11 libsystem_pthread.dylib 0x00000001ecc3725c 0x1ecc2c000 + 45660
12 libsystem_pthread.dylib 0x00000001ecc371bc 0x1ecc2c000 + 45500
13 libsystem_pthread.dylib 0x00000001ecc3acf4 0x1ecc2c000 + 60660

Thread 10:
0 libsystem_pthread.dylib 0x00000001ecc3ace8 0x1ecc2c000 + 60648

Thread 11:
0 libsystem_pthread.dylib 0x00000001ecc3ace8 0x1ecc2c000 + 60648

Thread 12:
0 libsystem_pthread.dylib 0x00000001ecc3ace8 0x1ecc2c000 + 60648

Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000104 x1: 0x0000000000000000 x2: 0x0000000000000000 x3: 0x0000000000000000
x4: 0x0000000000000000 x5: 0x00000000000000a0 x6: 0x0000000000000000 x7: 0x0000000000989680
x8: 0x0000000000010300 x9: 0x0000000000010201 x10: 0x00000001575da6e0 x11: 0x0000000000000002
x12: 0x00000000000020a0 x13: 0x0000000000000000 x14: 0x0000000000000000 x15: 0x0000000000000000
x16: 0x0000000000000131 x17: 0x0000000000000000 x18: 0x0000000000000000 x19: 0x00000001575da6c8
x20: 0x00000001575da708 x21: 0x0000000000000000 x22: 0x0000000000000000 x23: 0x0000000000989680
x24: 0x0000000000000000 x25: 0x0000000000010201 x26: 0x0000000000010300 x27: 0x00000000000f4240
x28: 0x000000000000000a fp: 0x000000016f082590 lr: 0x00000001ecc2fcbc
sp: 0x000000016f082520 pc: 0x00000001ecbb1f0c cpsr: 0x60000000

Binary Images:
0x100d7c000 - 0x103c67fff hearthstone arm64 /var/containers/Bundle/Application/242C0B54-7564-4692-96C5-A82B23DDD86D/hearthstone.app/hearthstone
0x109ccc000 - 0x109d2ffff dyld arm64 <67179aea6d8038a58f729b468f24ca69> /usr/lib/dyld
0x10bc70000 - 0x10bc7bfff libobjc-trampolines.dylib arm64 <0d67ef7e3ec8370aa106a59717eb17fa> /usr/lib/libobjc-trampolines.dylib
0x1ec175000 - 0x1ec176fff libSystem.B.dylib arm64 /usr/lib/libSystem.B.dylib
0x1ec177000 - 0x1ec1d1fff libc++.1.dylib arm64 /usr/lib/libc++.1.dylib
0x1ec1d2000 - 0x1ec1e5fff libc++abi.dylib arm64 /usr/lib/libc++abi.dylib
0x1ec1e6000 - 0x1ec96efff libobjc.A.dylib arm64 <3c1dc6c93e273dd3938e146c18cc5188> /usr/lib/libobjc.A.dylib
0x1ec96f000 - 0x1ec974fff libcache.dylib arm64 /usr/lib/system/libcache.dylib
0x1ec975000 - 0x1ec981fff libcommonCrypto.dylib arm64 /usr/lib/system/libcommonCrypto.dylib
0x1ec982000 - 0x1ec986fff libcompiler_rt.dylib arm64 /usr/lib/system/libcompiler_rt.dylib
0x1ec987000 - 0x1ec98ffff libcopyfile.dylib arm64 /usr/lib/system/libcopyfile.dylib
0x1ec990000 - 0x1ec9f3fff libcorecrypto.dylib arm64 /usr/lib/system/libcorecrypto.dylib
0x1ec9f4000 - 0x1eca64fff libdispatch.dylib arm64 <025080cbcf933d2f81c1b2e0b82a362d> /usr/lib/system/libdispatch.dylib
0x1eca65000 - 0x1eca8ffff libdyld.dylib arm64 /usr/lib/system/libdyld.dylib
0x1eca90000 - 0x1eca90fff liblaunch.dylib arm64 <5fb8b0437013319887b994a645c87bee> /usr/lib/system/liblaunch.dylib
0x1eca91000 - 0x1eca96fff libmacho.dylib arm64 <16c0dcb8fe293859b948a16894dc8161> /usr/lib/system/libmacho.dylib
0x1eca97000 - 0x1eca98fff libremovefile.dylib arm64 /usr/lib/system/libremovefile.dylib
0x1eca99000 - 0x1ecab0fff libsystem_asl.dylib arm64 /usr/lib/system/libsystem_asl.dylib
0x1ecab1000 - 0x1ecab1fff libsystem_blocks.dylib arm64 <068a78ad98aa353e956eeaf058fd9637> /usr/lib/system/libsystem_blocks.dylib
0x1ecab2000 - 0x1ecb30fff libsystem_c.dylib arm64 <7da5f27d7b4830dda0a4dd26c109e448> /usr/lib/system/libsystem_c.dylib
0x1ecb31000 - 0x1ecb35fff libsystem_configuration.dylib arm64 <25383d775a2136589984adc6c9b35309> /usr/lib/system/libsystem_configuration.dylib
0x1ecb36000 - 0x1ecb3dfff libsystem_containermanager.dylib arm64 <3dcd9a50bfdf3c1191f4e90691f4d5e8> /usr/lib/system/libsystem_containermanager.dylib
0x1ecb3e000 - 0x1ecb3ffff libsystem_coreservices.dylib arm64 /usr/lib/system/libsystem_coreservices.dylib
0x1ecb40000 - 0x1ecb46fff libsystem_darwin.dylib arm64 <1b7bfac5248e36ef923f46597ca358d1> /usr/lib/system/libsystem_darwin.dylib
0x1ecb47000 - 0x1ecb4dfff libsystem_dnssd.dylib arm64 <0fb34f5c3eb93adb83a4b74f452dafb2> /usr/lib/system/libsystem_dnssd.dylib
0x1ecb4e000 - 0x1ecb8efff libsystem_info.dylib arm64 /usr/lib/system/libsystem_info.dylib
0x1ecb8f000 - 0x1ecbb9fff libsystem_kernel.dylib arm64 <3ab723d26da43120b5fc292ff2dc4c84> /usr/lib/system/libsystem_kernel.dylib
0x1ecbba000 - 0x1ecbe7fff libsystem_m.dylib arm64 <12380e91ac4437a69be12482c0a6e10a> /usr/lib/system/libsystem_m.dylib
0x1ecbe8000 - 0x1ecc0bfff libsystem_malloc.dylib arm64 /usr/lib/system/libsystem_malloc.dylib
0x1ecc0c000 - 0x1ecc18fff libsystem_networkextension.dylib arm64 <472dd253009d3bb4b597d51e461a34db> /usr/lib/system/libsystem_networkextension.dylib
0x1ecc19000 - 0x1ecc20fff libsystem_notify.dylib arm64 /usr/lib/system/libsystem_notify.dylib
0x1ecc21000 - 0x1ecc2bfff libsystem_platform.dylib arm64 <368fd1a9ce9937a4bde2354a5c5d4804> /usr/lib/system/libsystem_platform.dylib
0x1ecc2c000 - 0x1ecc3cfff libsystem_pthread.dylib arm64 /usr/lib/system/libsystem_pthread.dylib
0x1ecc3d000 - 0x1ecc3ffff libsystem_sandbox.dylib arm64 /usr/lib/system/libsystem_sandbox.dylib
0x1ecc40000 - 0x1ecc47fff libsystem_symptoms.dylib arm64 /usr/lib/system/libsystem_symptoms.dylib
0x1ecc48000 - 0x1ecc5dfff libsystem_trace.dylib arm64 <6c1526cb161d302e887f8dc30ce3b5f9> /usr/lib/system/libsystem_trace.dylib
0x1ecc5e000 - 0x1ecc63fff libunwind.dylib arm64 /usr/lib/system/libunwind.dylib
0x1ecc64000 - 0x1ecc92fff libxpc.dylib arm64 <8c926c76a52a323ab048ab447b34a334> /usr/lib/system/libxpc.dylib
0x1ecc93000 - 0x1eceedfff libicucore.A.dylib arm64 <4bc5287e088f30f882bc6999a90feacc> /usr/lib/libicucore.A.dylib
0x1eceee000 - 0x1ecefffff libz.1.dylib arm64 <788ab2a7d56e3b528034d5a9b9f9d3f6> /usr/lib/libz.1.dylib
0x1ecf00000 - 0x1ed264fff CoreFoundation arm64 <65db57e47b15316d8e61c7e9b36d6ef5> /System/Library/Frameworks/CoreFoundation.framework/CoreFoundation
0x1ed265000 - 0x1ed275fff libbsm.0.dylib arm64 /usr/lib/libbsm.0.dylib
0x1ed276000 - 0x1ed276fff libenergytrace.dylib arm64 <9c3edae00ffc357dbba7b7f6a4820fcc> /usr/lib/libenergytrace.dylib
0x1ed277000 - 0x1ed307fff IOKit arm64 /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x1ed308000 - 0x1ed3f0fff libxml2.2.dylib arm64 <4c3f394b5a9334589d60dbff79c6a0f7> /usr/lib/libxml2.2.dylib
0x1ed3f1000 - 0x1ed3fefff libbz2.1.0.dylib arm64 <273cbb660f5f397eab26a425e8a657b7> /usr/lib/libbz2.1.0.dylib
0x1ed3ff000 - 0x1ed417fff liblzma.5.dylib arm64 <75e94b185f193af9a2c87ec2f7e0ac46> /usr/lib/liblzma.5.dylib
0x1ed418000 - 0x1ed591fff libsqlite3.dylib arm64 /usr/lib/libsqlite3.dylib
0x1ed592000 - 0x1ed5c7fff libMobileGestalt.dylib arm64 /usr/lib/libMobileGestalt.dylib
0x1ed5c8000 - 0x1ed994fff CFNetwork arm64 /System/Library/Frameworks/CFNetwork.framework/CFNetwork
0x1ed995000 - 0x1edca1fff Foundation arm64 <5a26e86f7c633191a59874134a7876e4> /System/Library/Frameworks/Foundation.framework/Foundation
0x1edca2000 - 0x1eddaefff Security arm64 /System/Library/Frameworks/Security.framework/Security
0x1eddaf000 - 0x1ede1dfff SystemConfiguration arm64 <85514a7674383f6485ac7750a41894bd> /System/Library/Frameworks/SystemConfiguration.framework/SystemConfiguration
0x1ede1e000 - 0x1ede53fff libCRFSuite.dylib arm64 <3160a917a42d35a3a30e8c6d922070c6> /usr/lib/libCRFSuite.dylib
0x1ede54000 - 0x1ede6afff libapple_nghttp2.dylib arm64 /usr/lib/libapple_nghttp2.dylib
0x1ede6b000 - 0x1ede94fff libarchive.2.dylib arm64 <53722536e2ab33e992347c4afb90ef97> /usr/lib/libarchive.2.dylib
0x1ede95000 - 0x1edf63fff libboringssl.dylib arm64 <68f7323d11ff3c80a1de2e5dc6518771> /usr/lib/libboringssl.dylib
0x1edf64000 - 0x1edf7afff libcoretls.dylib arm64 <97b6385a40853340b39fca181b1a24d1> /usr/lib/libcoretls.dylib
0x1edf7b000 - 0x1edf7cfff libcoretls_cfhelpers.dylib arm64 /usr/lib/libcoretls_cfhelpers.dylib
0x1edf7d000 - 0x1edf7efff liblangid.dylib arm64 <984ab4017cce3def839d7da2555c98f4> /usr/lib/liblangid.dylib
0x1edf7f000 - 0x1ee2f4fff libnetwork.dylib arm64 /usr/lib/libnetwork.dylib
0x1ee2f5000 - 0x1ee32afff libpcap.A.dylib arm64 <1e723fd7ee7133259e72aa46992693ab> /usr/lib/libpcap.A.dylib
0x1ee32b000 - 0x1ee388fff libusrtcp.dylib arm64 <7f312ea426753ff0943fac305311baf0> /usr/lib/libusrtcp.dylib
0x1ee389000 - 0x1ee395fff IOSurface arm64 /System/Library/Frameworks/IOSurface.framework/IOSurface
0x1ee396000 - 0x1ee449fff libBLAS.dylib arm64 <422303ea936b30c4a3a204c5042a4019> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/libBLAS.dylib
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EOF

Is there going to be some compensation? Weā€™re missing daily quest that could be turned into good to buy new packs when the expansion comes out. Thatā€™s gonna put serious dents in peopleā€™s plans that play the meta

4 Likes

Ipad mini 3
Reinstallation faites 3x
Wifi
Maj 12.1.4

iPad
Wifi
12.1.4
Same issues and frustrations

Iā€™ve spoken with a HS dev yesterday and from what he told me it is obviously a huge issue and they are actively working on a fix. Hope maybe this will ease some of your minds.

Thatā€™s great, but nothing prevents the team from telling us that directly. Weā€™re (mostly) reasonable people who understand that only massive issues would take this long to fix. But the radio silence gives the impression that they arenā€™t taking our problems seriously, probably not true but impressions are what they are.

5 Likes

Itā€™s the ā€œbeing left in the darkā€. Is it really that hard to have someone take 5 minutes and respond to this thread that will reach so many people? Obviously people want compensation for the lost games and uncompleted quests but letā€™s be real people. Blizzard knows that as long as they fix the problem before the expansion then you all will come crawling back.

2 Likes

Iā€™ve seen a bunch of iPhone X users complaining tooā€¦

  • iPhone 6
  • Yes, I tried to reinstall the game
  • Only plays on Wifi
  • iOS 12.1.4
  • iPad Air
  • Yes, I tried to reinstall the game
  • Only plays on Wifi
  • iOS 12.1.4

Only started happening after latest patch.

Well i guess they have replied but its just a matter of why are they taking so long to fix this. Compensation or riot

I was looking forward for the new expansion ā€¦ atm itā€™ll be unplayable for me :frowning:

iPad Mini 4.070
No reinstall, since nobody had success with it
WiFi (no mobile)
iOS 12.1.4

Crashes after every single Game
Crashes sometimes in the card collection when browsing through cards
Crashes often when creating new deck
Crashes sometimes while in waiting queue

I also vote for an adequate compensation. Thanks for taking care of the problem.

after dealing with this for a week, now itā€™s to the point at which every game is disconnecting mid game which has now costed me numerous losses, glad i donā€™t play ranked, i want to know what kind of compensation for dealing with this we should get, cause at this point i know i have lost gold, and now because of the shear frustration of it wonā€™t be able to play until itā€™s fixed

I hope pushing this topic and providing my data will help to finally get a fix for these annoying crashes.

  • iPad Air 1 Wi-Fi Version (model-number A1474)
  • Re-Installed but didnā€™t change anything
  • WiFi (since I dont have mobile on this iPad)
  • iOs 12.1.4 (latest)

Game runs much slower and lags even in the menus, Multiplayer-games can be finished usually but the app crashes upon completion.
Solo Adventures crash upon start.

On iPhone 6s with the same iOs it suprisingly works well, but with the often mentioned silent disconnect in almost every second game (your enemy seems afk but the rope wont start, even after 2 minutes).

I really hope these bugs will be fixed very soon, Iā€™m glad that I can play on my phone at least but I canā€™t imagine how bad it must be for a player who has no other device and loses so many daily-quests.

Device: iPhone 6 32GB MQ3X2LL/A
Reinstall: No
Mobile/WiFi/Both: Both
iOS: 12.1.4 (16D57)

Crashes to home screen on animation-intense redraws. Swipe a large board, Lethal damage explosion, Flamestrike style effects. Can crash going to collection screen. Seems to happen in longer games (ie, more turns) more than shorter ones, but canā€™t say if this is real or a function of time or turns.

Usually preceded by noticeable slow-down. I start to play my turns faster, under the assumption I may crash out, have to remove the app from memory and restart to get back in within 90 seconds.

Device: iPad Air
Reinstall: Yes
Mobile/WiFi/Both: WiFi
iOS: 12.1.4

Since the update, crashes without fail when I finish a game. Also crashes mid-game if it goes on for longer than usual, or if I spend too long in the collection/building a deck/on the menu.

The problem is asset package download once you re-download a version of the game. That download needs to be stopped and not automatically downloaded. If you try and play a game quickly then there is no connection issues. Once that asset package fully download then the constant crashing errors occur

4 Likes