Hi everyone,I was trying to claim my free deck to my old account but after I choose my deck,game gives error We encountered an error attempting to redeem your free deck.Please log out and back in to try again.I tried everything, but I couldn’t get it.Does anyone know how to fix it?
6 Likes
I have the same issue.
Everyone has same problem but there is no solution 
Same problem here,if you find a fix please share 
Same problem here, could do with that deck as well, not logged in for like a year.
Same problem too 
same here Please fix this
[free deck error] We have tempowarily disabled free deck rewards to resolve a bug. Eligible players will recieve there deck when the bug has been fixed and the feature is reactivated
Presumably this feature had to be turned off because of the UI bug that was causing it to always select the Warrior deck, regardless of what you clicked on.
A developer posted this thread in the Technical Support forum yesterday. -
same problem here, when it gonna to fix?
a fix went live for eu yesterday
how? i still can’t pick the free desk, an error msg came up all the time
3 Likes
I have still the same problem! Is there still no solution??
what region are you on?
I am on the EU server… For you guys its working? Still found no solution
Same here , no free deck only the msg. ;/
Same here, returning player, let’s me choose a class for the free deck and then gives me an error and “please relog and try again”.
Edit: Playing on PC, EU region.
Same here. I am in EU region and whatever deck i select it tells me that i should log out and back in.
important information you need to include when reporting this bug:
-what region you are playing on and experiencing the issue
-what platform you are using
if you are playing on eu with your phone make sure you have downloaded latest patch before reporting the bug