[Jul 2] Stuck on Tavern Doors or Playful Sprites on iOS/Android

Technical Support
1

Since I downloaded the newest update, I havent been able to start the game. I just keep getting stuck on the saloon doors screen. I’m using an OPPO R9S and running Android. This is the second time in just over a month that an update has made the game unplayable for me. Last time, I contacted support and they said that there is basically nothing they can do for mobile users and gave me a generic troubleshooting list (which didn’t help at all BTW!). I just had to wait for a couple of weeks until they released another update to fix things. And now this! You do realize that a large portion of your customer base are playing on mobiles right? Do you people even do testing before launching an update? Not happy. Anyone else having similar problems?

33 Likes
2

Same exact problem. Stuck on tavern doors after the new update, my device is Samsung Galaxy J5 2015 SM-J5007 Android version 5.1.1 (yep device is old but I never encounter any issues until the last 2 big updates/patch: The heist and SoU). I tried restarting phone, clear cache, clear data, reinstalling the app but still not working.

4 Likes
3

Same here iPhone 6s.

4

same for me, iPhone 8, iOS 12.3.1.

5

Same as here… Many issues after heist update

1 Like
6

Same problem, on top right of my iphone 7 screen there is a error code: HS:NT304:303:0 !
Can support help us!

7

Same herę for Redmi Note 5.

8

+1
iPad, latest iOS
:confused:

9

HS starts initializating every time I try run it. After it’s complete an error pops out.

2 Likes
10

iphone XS, will try to load for ages and then just show error message or ask to reconnect.

1 Like
11

Same here. Adroid ver.is 5.1.1 as well. Never encountered this issue before in the last two years. Quite frustrating, tbh.

2 Likes
12

Can’t play game. Can’t go past the tavern door screen. iPhone 6s Plus with latest apple update available for this phone. It was fine logging in yesterday

2 Likes
13

Yup, same here, tavern doors are shut.
Android 6.0.1, motorola

1 Like
14

Same problem.
Android 9.0 , Samsung S8+.

1 Like
15

Same Issue.
Iphone 8+ latest iOS

1 Like
16

Hello guys. I have same problem on my tablet LENOVO.
I have problem in Dalaran Heist campaign, few day back i complete first chapter on heroic, but now i can’t play both difficulty. I can choose difficulty, chapter and hero, but when i choose my hero, screen freeze and game isn’t start. I can only go back and do same things, but everything repeats.

17

Same here. Huawei P9, android 7.0. Worked fine yesterday.

1 Like
18

Same here cant login xiaomi 5 plus

1 Like
19

Hearthstone Development Team. This update is obviously bugged. Please either do a hot fix or release a ‘fix’ update ASAP. Don’t wait for 2 or 3 weeks like last time. The users’ mobile phones are not the problem here.

Most of us have spent a fair amount of money keeping up with the latest expansions etc. I think it’s reasonable for us to expect a good gaming experience and some ‘on the ball’ tech support in return.

12 Likes
20

Same here, I think they don’t test it anymore.