Multiple reports on game-freeze at choosing hero skin. The account is not able to play/switch-account due to the freeze :(.
- Game freeze at choosing hero skin
- Cannot claim level 100 Hero Skin
- Cant pick the level 100 battlepass hero reward
The problem seems account-specific as my other account (which I rarely play) does not have this issue. Here’s more information about the problematic account (it’s actually this account):
- Haven’t played for a while but returned in October’22.
- Did claim some rewards and the October ranked play awards before the problematic login. Everything worked fine before.
- In the problematic scenario, I can see the Halloween background. The “You Forgot Some Rewards!” Shows up. After I clicked OK, it goes to the hero skin selection:
- The selection and the arrow work fine. After I select a hero, the Claim button turns blue, but when I click on Claim button it does nothing. The button also does not have any animation after I click on it.
- All other icons like the setting icon or the friend-list icon are not clickable.