Technical Support


Topic Replies Activity
Known Technical Support Issues [Updated May 4, 2020]

Hey there everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these st…

12 4 May 2020
How to Report Hacks/Exploits/Cheating

As per the Forums Code of Conduct, under no circumstances should a hack or exploit be reported on the public forums. Because of the sensitive nature of hacks/exploits, posting on forums only ensures that other people are…

3 25 February 2019
Helpful Billing Information & Troubleshooting Basics

Greetings, We’d like to provide several links to some helpful billing information and troubleshooting basics that we hope will assist you in resolving minor issues and answer common questions that may arise. Helpful Bi…

4 25 February 2019
Card Stuck Hovering/Never Roping

This is in response to a disconnection issue that players see where it appears that the opposing player is holding up the game in some manner. Often it will appear that they are holding a card above the battlefield, purp…

1 25 February 2019
Hearthstone Account Security Reminder

We want everyone’s experience with Hearthstone to be fun and as free of issues as possible. With that in mind, we’d like to share a quick reminder regarding your Hearthstone account security. To have the best experience…

3 25 February 2019
Common Connection and Latency Issues

Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause…

6 25 February 2019
Patching and Installation Troubleshooting

Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch…

5 25 February 2019
Welcome to Hearthstone Tech Support!

Howdy! Welcome to the Technical Support forum for Hearthstone. This forum exists to provide Hearthstone customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizzar…

3 25 February 2019
[Main Thread] T-mobile & Sprint - Cannot connect to Hearthstone on Mobile Data 155 6 June 2020
Game no longer working properly on Samsung Tab S2 8.0 (Android 7) 2 6 June 2020
[Main Thread] Shop Closed on PC 367 6 June 2020
Does hearthstone work properly nowadays on any Android 7 device? 3 6 June 2020
Hearthstone mobile constant crash 2 6 June 2020
Game crashing during the match 5 6 June 2020
Hearthstone mobile becomes unplayable 4 6 June 2020
lOvE MaRrIaGe SpEcIaLiSt Guru Ji 91=8209160661 In Hyderabad,Nagpur 1 6 June 2020
lOvE MaRrIaGe SpEcIaLiSt Guru Ji 91=8209160661 In Mumbai,Bangalore 1 6 June 2020
lOvE MaRrIaGe SpEcIaLiSt Guru Ji 91=8209160661 In kuwait,New York 1 6 June 2020
lOvE MaRrIaGe SpEcIaLiSt Guru Ji 91=8209160661 In uae,canada 1 6 June 2020
lOvE MaRrIaGe SpEcIaLiSt Guru Ji 91=8209160661 In dubai,london 1 6 June 2020
lOvE MaRrIaGe SpEcIaLiSt Guru Ji 91=8209160661 In uk,usa 1 6 June 2020
Sudden LAG on iPad Air 6 6 June 2020
Hearthstone frequently decides to change resolution 3 5 June 2020
Classic cards crashing ipad 1 5 June 2020
Changing region 2 5 June 2020
Crashes while logging in 1 5 June 2020
Game closing in background 1 5 June 2020
[Jun 2] Can't Connect/Disconnection Issues 6 5 June 2020
Disconnection Issue 4 4 June 2020
Stuck at America server tavern doors 4 4 June 2020