Technical Support


Known Technical Support Issues [Updated June 4, 2019] (13)

Hey there everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these st…

How to Report Hacks/Exploits/Cheating (3)

As per the Forums Code of Conduct, under no circumstances should a hack or exploit be reported on the public forums. Because of the sensitive nature of hacks/exploits, posting on forums only ensures that other people are…

Helpful Billing Information & Troubleshooting Basics (4)

Greetings, We’d like to provide several links to some helpful billing information and troubleshooting basics that we hope will assist you in resolving minor issues and answer common questions that may arise. Helpful Bi…

Card Stuck Hovering/Never Roping (3)

This is in response to a disconnection issue that players see where it appears that the opposing player is holding up the game in some manner. Often it will appear that they are holding a card above the battlefield, purp…

Hearthstone Account Security Reminder (3)

We want everyone’s experience with Hearthstone to be fun and as free of issues as possible. With that in mind, we’d like to share a quick reminder regarding your Hearthstone account security. To have the best experience…

Common Connection and Latency Issues (6)

Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause…

Patching and Installation Troubleshooting (5)

Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch…

Welcome to Hearthstone Tech Support! (3)

Howdy! Welcome to the Technical Support forum for Hearthstone. This forum exists to provide Hearthstone customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizzar…

[Tombs of Terror] The Gatling Wand does not get Spell Damage (1)
Uldum I don’t recibe my 16 packs (4)
Android: Client won't update, claims not enough space (4)
Client Laggy After Logo Appears Then It Gives Me A HS:NT304:303:0 error (19)
Evolved a minion with "The Storm Bringer" into a 1/8 Alexstrasza (1)
45 wins and count by 5 for deck -.- (1)
Tombs of Terror Gift did not appear in game (9)
[Sept 13] Battle.net Login Required & Play Button Greyed out (10)
Hearthstone servers down? (6)
Android tablet issues (1)
Where is my Tavern Brawl event Legendary Quest (3)
Disconnecting in middle of the game, and now the game is unplayable (1)
Can't play on second or third monitor, game always jumps into a small window mode on main monitor (4)
[BUG][iOS] Golden SN1P-SN4P not showing in collection when "Crafting" is selected (6)
Tombs of Terror - Bazaar Bob encounter doesnt load and crashes the game (1)
Stuck on Tavern Doors can't play on my PC (3)
Play button grayed out (4)
Play button greyed out (6)
Log-in issue on bnet launcher (10)
Crash on Tombs of Terror (1)
Have not received my 16 packs (1)
iPad Pro Optimization ( 2 3 ) (59)