Technical Support


Known Technical Support Issues - [Updated May 18, 2019!] (11)

Hey there everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these st…

How to Report Hacks/Exploits/Cheating (3)

As per the Forums Code of Conduct, under no circumstances should a hack or exploit be reported on the public forums. Because of the sensitive nature of hacks/exploits, posting on forums only ensures that other people are…

Helpful Billing Information & Troubleshooting Basics (4)

Greetings, We’d like to provide several links to some helpful billing information and troubleshooting basics that we hope will assist you in resolving minor issues and answer common questions that may arise. Helpful Bi…

Card Stuck Hovering/Never Roping (3)

This is in response to a disconnection issue that players see where it appears that the opposing player is holding up the game in some manner. Often it will appear that they are holding a card above the battlefield, purp…

Hearthstone Account Security Reminder (3)

We want everyone’s experience with Hearthstone to be fun and as free of issues as possible. With that in mind, we’d like to share a quick reminder regarding your Hearthstone account security. To have the best experience…

Common Connection and Latency Issues (6)

Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause…

Patching and Installation Troubleshooting (5)

Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch…

Welcome to Hearthstone Tech Support! (3)

Howdy! Welcome to the Technical Support forum for Hearthstone. This forum exists to provide Hearthstone customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizzar…

[HOTFIXED] Can't start a Dalaran Heist run ( 5 6 7 8 9 10 11 12 13 14 15 16 ) (310)
[NEED HELP] Error Failed to get update. Please check network connection (8)
Game Crashes Every time I press 'Play' or 'Tavern Brawl' (6)
How can I purchase just 1 Chapter of Dalaran Heist? (12)
Rumble Run won't open (19)
Failed to get update. Please check your internet connection ( 2 3 4 5 ) (87)
Shop is always closed and unsolvable (2)
Ipad pro 11 - black borders (1)
Stuk on loading screen (2)
Dalaran Heist Bug (3)
Disconnects on iPhone 6s (1)
Game stuck on the saloon doors (1)
Sudden flash appearing in deck editing page hurts user's eyes (1)
Hearthstone "play button" missing (10)
(Android) Asset redownload after patch (1)
Failed to get update please check internet connection (2)
Can't into the game. I stuck on logo page (3)
Game will not update (6)
Network connection — one network only (2)
Update forces disconnect (1)
Android: Stuck on second loading screen (3)
Hearthstone stuck loading (2)