Technical Support


Topic Replies Activity
Known Technical Support Issues [Updated Feb 24, 2019]

Hey there everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these st…

10 24 February 2020
How to Report Hacks/Exploits/Cheating

As per the Forums Code of Conduct, under no circumstances should a hack or exploit be reported on the public forums. Because of the sensitive nature of hacks/exploits, posting on forums only ensures that other people are…

3 25 February 2019
Helpful Billing Information & Troubleshooting Basics

Greetings, We’d like to provide several links to some helpful billing information and troubleshooting basics that we hope will assist you in resolving minor issues and answer common questions that may arise. Helpful Bi…

4 25 February 2019
Card Stuck Hovering/Never Roping

This is in response to a disconnection issue that players see where it appears that the opposing player is holding up the game in some manner. Often it will appear that they are holding a card above the battlefield, purp…

3 25 February 2019
Hearthstone Account Security Reminder

We want everyone’s experience with Hearthstone to be fun and as free of issues as possible. With that in mind, we’d like to share a quick reminder regarding your Hearthstone account security. To have the best experience…

3 25 February 2019
Common Connection and Latency Issues

Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause…

6 25 February 2019
Patching and Installation Troubleshooting

Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch…

5 25 February 2019
Welcome to Hearthstone Tech Support!

Howdy! Welcome to the Technical Support forum for Hearthstone. This forum exists to provide Hearthstone customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizzar…

3 25 February 2019
Reducing rewards for rating at the end of the season? 1 30 March 2020
[BUG] The selected deck is not valid for this game mode 39 30 March 2020
[Main Thread] - IOS Crashing after 17.0 13 30 March 2020
Can't play arena 1 30 March 2020
Freezing and Disconnects 1 29 March 2020
Hearthstone Reconnect Bug 1 29 March 2020
Unable to download the game 2 29 March 2020
Arena Tickets from Pre-Purchase 2 29 March 2020
Dalaran Heist - less gold in Bob Encounters 1 29 March 2020
"Game completed and recorded" 76 29 March 2020
Returning player did new quest no new deck 1 29 March 2020
HS:CT;NetCacheCardValues=2/ Loading Screen 43 29 March 2020
Unable to access the game 5 29 March 2020
Deck not valid for format? 6 29 March 2020
Mobile app hard crash 1 29 March 2020
Closed Screen. Reason: HS:CT;NetCacheCardValues 8 29 March 2020
Pack Refund Request 3 28 March 2020
Android 10 & Samsung A70 - Cannot Login Android app 40 28 March 2020
Returning player all card's back 2 28 March 2020
HS flagged as Fraud on Amazon 5 28 March 2020
I am stuck on tavern doors with the Hearthstone logo 3 27 March 2020
Battleground fails 1 27 March 2020