Technical Support

Known Technical Support Issues [Updated June 4, 2019] (13)

Hey there everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these st…

How to Report Hacks/Exploits/Cheating (3)

As per the Forums Code of Conduct, under no circumstances should a hack or exploit be reported on the public forums. Because of the sensitive nature of hacks/exploits, posting on forums only ensures that other people are…

Helpful Billing Information & Troubleshooting Basics (4)

Greetings, We’d like to provide several links to some helpful billing information and troubleshooting basics that we hope will assist you in resolving minor issues and answer common questions that may arise. Helpful Bi…

Card Stuck Hovering/Never Roping (3)

This is in response to a disconnection issue that players see where it appears that the opposing player is holding up the game in some manner. Often it will appear that they are holding a card above the battlefield, purp…

Hearthstone Account Security Reminder (3)

We want everyone’s experience with Hearthstone to be fun and as free of issues as possible. With that in mind, we’d like to share a quick reminder regarding your Hearthstone account security. To have the best experience…

Common Connection and Latency Issues (6)

Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause…

Patching and Installation Troubleshooting (5)

Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch…

Welcome to Hearthstone Tech Support! (3)

Howdy! Welcome to the Technical Support forum for Hearthstone. This forum exists to provide Hearthstone customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizzar…

My Hearthstone is stuttering (4)
Please reset my rank to 50 (1)
Overheating iPhone 7 (7)
iPhone Issue: Game crash when trying to text friends ( 2 ) (27)
[android] occasional no rejoin after crash (1)
Fix SOLO adventures! (1)
Tavern Bawl is Stuck, PLAY Button Disabled? (8)
My main blizzard account apparently no longer exist (2)
[Android] Game crash / freezes since patch 15.4 ( 7 8 9 10 11 12 13 14 15 16 17 18 ) (342)
I can't pass to main menu while i log in hearthstone us server (1)
)BUG) double friend list (1)
This deck is not valid (1)
Hearthstone UI randomly freezing (1)
Error starting my game, can't play (2)
[BUG] The selected deck is not valid for this game mode (14)
Fps Problems in Hearthstone (1)
Issues with Opening, Freezing and Black Screen on Surface Pro X (6)
Still cant see cards and quests (1)
HS Battlegrounds crashing (2)
Suggested friends (1)
Purchase failed message stuck (1)
The game is freezing and lagging even thought i have quite good computer (1)