Technical Support


How to Report Hacks/Exploits/Cheating (3)

As per the Forums Code of Conduct, under no circumstances should a hack or exploit be reported on the public forums. Because of the sensitive nature of hacks/exploits, posting on forums only ensures that other people are…

Helpful Billing Information & Troubleshooting Basics (4)

Greetings, We’d like to provide several links to some helpful billing information and troubleshooting basics that we hope will assist you in resolving minor issues and answer common questions that may arise. Helpful Bi…

Card Stuck Hovering/Never Roping (3)

This is in response to a disconnection issue that players see where it appears that the opposing player is holding up the game in some manner. Often it will appear that they are holding a card above the battlefield, purp…

Hearthstone Account Security Reminder (3)

We want everyone’s experience with Hearthstone to be fun and as free of issues as possible. With that in mind, we’d like to share a quick reminder regarding your Hearthstone account security. To have the best experience…

Common Connection and Latency Issues (6)

Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause…

Patching and Installation Troubleshooting (5)

Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch…

Welcome to Hearthstone Tech Support! (3)

Howdy! Welcome to the Technical Support forum for Hearthstone. This forum exists to provide Hearthstone customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizzar…

Hearthstone crashing on Iphone (2)
Switching between apps (android) makes HS reconnect to server all the time (4)
Crash in Arena, lost after reconnecting (1)
Lastest patch = 3 platforms, 3 problems ( 2 ) (35)
Error, please help (3)
I found a temporary fix for mobile crash (2)
Crashing mid-game since last patch (5)
Game keeps crashing on razer blade pro (1)
Asia Server unreachable (7)
Disconnects mid game (2)
Very lagy connection (1)
Constantly needing to redownload audio (1)
Can't open Hearthstone android (11)
Crash on PC plz help (2)
Issues on PC as well (1)
Slow motion bug (2)
iOS incessant crashes (6)
Any update on the IOS issue? (8)
Constant crashes since update (11)
Should I try Hearthstone on my Mac? (1)
Why BLIZZARD no communicate IOS ‘s bug (3)
Unable to open Hearthstone due to undownloadable update (2)
[NEED HELP] Error Failed to get update. Please check network connection (1)