Technical Support


Topic Replies Activity
Known Technical Support Issues [Updated Dec 21, 2019]

Hey there everybody! We’ll be using this forum thread to track known technical support issues, like conflicts which cause performance errors, crashes, and connection problems. Check out the list below, and give these st…

12 22 December 2019
How to Report Hacks/Exploits/Cheating

As per the Forums Code of Conduct, under no circumstances should a hack or exploit be reported on the public forums. Because of the sensitive nature of hacks/exploits, posting on forums only ensures that other people are…

3 25 February 2019
Helpful Billing Information & Troubleshooting Basics

Greetings, We’d like to provide several links to some helpful billing information and troubleshooting basics that we hope will assist you in resolving minor issues and answer common questions that may arise. Helpful Bi…

4 25 February 2019
Card Stuck Hovering/Never Roping

This is in response to a disconnection issue that players see where it appears that the opposing player is holding up the game in some manner. Often it will appear that they are holding a card above the battlefield, purp…

3 25 February 2019
Hearthstone Account Security Reminder

We want everyone’s experience with Hearthstone to be fun and as free of issues as possible. With that in mind, we’d like to share a quick reminder regarding your Hearthstone account security. To have the best experience…

3 25 February 2019
Common Connection and Latency Issues

Greetings all, We’ve been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what cause…

6 25 February 2019
Patching and Installation Troubleshooting

Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patch…

5 25 February 2019
Welcome to Hearthstone Tech Support!

Howdy! Welcome to the Technical Support forum for Hearthstone. This forum exists to provide Hearthstone customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizzar…

3 25 February 2019
[Dec2019] Main Thread for iPad/iOS Crashes after Latest Patch 321 25 January 2020
[Battleground] 26 Jan , face the same player 3 times in 5 round 1 25 January 2020
No casual mode button 2 25 January 2020
Not receiving free Shield of Galakrond on EU 5 25 January 2020
Account Won't Load - America Only 6 25 January 2020
HS using 100% CPU on my laptop 1 24 January 2020
Galakrond Awakening not available 42 24 January 2020
iPhone - keeps asking for update 1 24 January 2020
[BUG] The selected deck is not valid for this game mode 33 24 January 2020
Game hanging on android 1 23 January 2020
Android devices died with access to hs 1 23 January 2020
Awakening never received 35 cards with solo 8 23 January 2020
Constant Resuming , cards blank 1 23 January 2020
Loop of death iOS (iPad Air) 4 23 January 2020
Patch 16.2.0.39954 PC game crashes at launch 1 23 January 2020
Shop Closed on Android 2 23 January 2020
16.2 iPad Tavern Brawl STILL crashes after 8th boss 2 23 January 2020
Can't gift the recent adventure mode? 1 23 January 2020
Freeze/Lag : Secret / End Game Exp/Ranking 1 23 January 2020
iPad 4 vs Galakrond's Awakening 1 23 January 2020
Hearthstone Issue 2 22 January 2020
Missing Legendaries. Lots of them 2 22 January 2020