Stuck on level for 2 weeks now

The issue is that: on starting page(one where you select character) and in-game in top left corner with avatar - my level shows as 799. At the botton green line(shows exp gained for current level) is full. Prodigy’s Path shows I am well beyond level 830. It is for 2 weeks nows stuck. No paragon points, no anything. Can’t even unlock Inferno 1 - cause I am not 800+ level(that’s a shame).
Can provide screenshots if needed.

Device Type: Android
Device Model: Samsung A72 (A725)
Device Operating System: Android 13
Diablo Immortal App Version: latest from Google Play store.

When youre in game and you open your inventory, if you tap where it shows your level and avatar/picture or whatever you want to call it on the top left corner, it usually pops up text and if you scroll down it should give you the option to unlock inferno.

This is not a bug.

Please review any of the previous threads about this…