Why does the Blizz Tracker not find some blue posts?

[Meteorblade-2266]

As an example, go to the US Technical Support forum…

Technical Support

At the top of that forum, click the Blizz Tracker link, which takes you to…

https://us.forums.blizzard.com/en/d3/g/blizzard-tracker/activity/posts?category_id=25

This will return no posts and shows the message…

There are no posts by members of this group.

However, a quick look at the forum itself shows that there are four stickied Blizzard posts and three of the top eight threads have Blizzard responses in them…

So, why are some Blizzard posts not being found by the Blizz Tracker? It’s frustrating to locate official posts I know exist about technical issues but that don’t show up in the tracker at all.

[Nashi-1337]

Maybe b/c blue tracker tracks Community Managers etc and not customer support people?

[Cavil-6548]

I did see the forums were shut down temporarily and went to read only, was hoping it was because of the mega backlash of negative feedback on the uselessness of the devs and staff.
Community managers aside, they aren’t the problem. I feel bad for com managers since they are literally the messengers we shoot instead of the devs and staff.

[Skelos-2150]

@Nashi-1337

tracks Community Managers

Yes, technical support posts aren’t tracked.

An easy fix without forum updates would be someone to contact the blues under technical support so that they make their profiles public and one can follow their activity. You’d still won’t be able to have all the posts at one place though.

[Meteorblade-2266]

It’s not the only fault with tracking Blizzard posts.
For example, if you go into this thread in Technical Support…

[Main Thread] Windows 19041 - Freezing for 5-10 seconds

After upgrading to Windows 10 2004, games freeze for a few seconds and then continue many times in the different scenes. During freeze time, the mouse pointer can move around normally. Checking the D3Debug.txt in the directory, the time of game freezing is matched to the time of the error of FMOD system. Is there any ‘official’ solution for this issue? The system information is following, OS: Windows 10 2004 / 32GB RAM GPU: Nvidia 1660Ti (Driver package 446.14) Sound: Nvidia HD Audio (the …

At the bottom right of the scroll bar, there’s a “Blizz -->” button, which should take you to the next Blizzard post in the thread. Okay, so keep clicking on that and you’ll arrive at this post in the thread…

[Main Thread] Windows 19041 - Freezing for 5-10 seconds

Our team is still investigating the issue and they believe they found the source of whats been causing the issue. It’s a frustrating issue and these types of compatibility issues can take a bit of time to resolve. Our team needs to run through testing and replicating the issue to find the cause, then work on a fix for the issue. Once a fix is in place, our QA and compatibility teams need to make sure the fix works. If they can test and verify the fix in place works, an update or hotfix will be …

At that point, the “Blizz -->” button greys out, as if there are no more Blizzard responses after that one in July 2020. However, further into the thread we have…

[Main Thread] Windows 19041 - Freezing for 5-10 seconds

Our team is still looking into the issue and still haven’t confirmed what exactly is causing the problem, but they do have a hunch to what the issue is. With it being the weekend, I may not be able to get more information until the weekday. I’ll check back to see if there’s any additional information to share on this issue.

[Main Thread] Windows 19041 - Freezing for 5-10 seconds

Hey all, Just poking our head in here. We bumped our thread on this to see if we can get any updates. Nothing yet other than the fact that the QA team is looking into it and has a few suspicions based on how this is all going down. Thanks so far for all the help gathering data.

[Main Thread] Windows 19041 - Freezing for 5-10 seconds

Hey folks, We still haven’t heard back from the developers with anything particularly useful for you all. We haven’t forgotten this, we just haven’t been bumping the thread since we try to avoid posting on known bugs when there isn’t important information to be communicated.

[Main Thread] Windows 19041 - Freezing for 5-10 seconds

It seems like people are having some hit or miss behavior based on the most recent Windows updates. We’re working on the issue with Microsoft, and we expect that it will be fixed in a future build, but we haven’t gotten absolute confirmation that one fixes it yet. Once we get a bit more consistent behavior, we can give you all further instructions, but for now if you read recent posts you’ll find that some people are getting some luck with a more recent update.

None of those four posts are found using the “Blizz -->” button, despite them having been made by the same Blizzard posters whose earlier responses in the thread are found using those navigation buttons.

If you scroll to the very last post in the thread and use the “Blizz <–” button to go back to the previous Blizzard post, it takes you back to the post from July 2020, completely bypassing the four I just quoted.

There’s something wrong with the tracking.

[MissCheetah-1661]

@Meteorblade-2266

At that point, the “Blizz -->” button greys out, as if there are no more Blizzard responses after that one in July 2020. However, further into the thread we have…

This would be a forum software bug.

As for the rest, Blizz posters can select to have a post tracked or not - or used to be able to anyway. CS/TS posts are normally not tracked and not all CM posts are either, esp if they are fluff/general chat.