[Main thread] Error code 395002 - Can't log in

[DarthRevan-11838]

Yea did the official troubleshooting that found on the forums and sent in a ticket over 24 hours ago now. Still waiting on a answer. Was hoping that someone a quick fix that they might now.

[Quake2-1309]

I also have the same issue. Did your issue got fix? What the hell is going on with Blizzard not responding to tickets?

This issue happened to you 8 days ago and it’s still no fixed? I got this issue since more than 13 hours now. Any explanations? Anyone AT BLIZZARD can answer with PURE LOGIC about what’s happening related to that 395002 error code issue?

[PolyDork-1837]

Having the same error, tried all the bnet troubleshooting steps. No dice

[Rocksin-1319]

Same here. Tried all the steps.

[Harpoontang-1852]

Same issue here, also tried all the steps.

Been unable to play for several hours now. Ticket filed, no response as of yet…

[Ethan-14595]

same issue here just hopped on to play for the first time in while. my friends can play but not me

[Cinjinalt43-1297]

same here was on for 2 hours untill diablo just stopped then refuses to retrieve hero list now

[DPal-1177]

Same problem. Logged out, scanned and repaired, changed regions (could log in on Europe), switched back, same issue.

[SkySoldiers-1547]

I tried to create a new SEASONAL character and game froze so I restarted the game around 9.15.22 12 CT. Now when i try to login, it gives me Error 395002 saying it could not retrieve heroes… Any help>?

[Meteorblade-2266]

@SkySoldiers-1547

Any help

Perhaps do a quick search before creating new threads…

Code 395002 bug

I have a friend that has a problem logging into d3, when retrieving hero list, it appears there was an error loading the hero. Please try again. (Code 395002) Is it possible to fix it please?

Error code 395002. I can't log in Diablo 3

I can’t log in the game. I get the error code 395002. I tried all these following steps and none them solved the issue. Method 1: Log out of the game then log back in The best way to fix this issue is to log out of the game. Wait for a few seconds before logging back in. This will refresh the game data and usually fix the problem. Time needed: 5 minutes. Method 2: Run the Repair tool to fix the Diablo 3 Error Code 395002 This tool will fix any corrupted or damaged game file that can be cau…

Diablo 3 error code 395002 American region server

when loading into diablo 3 under the Americas regional server everything will load normally until the game tries to load the hero list, where in it will stop loading and the error code 395002 will display with no recommendations on what to do. upon investigation I have tried what the forums have suggested and it is still not loading. please help.

Erro 395002 temporada 27 servidor america

Tentei criar um novo personagem de temporada, e aparece esse erro e não consigo mais jogar, ja tentei tudo que encontrei nesse forum, o que devo fazer?

It’s currently 05:20 PDT so hopefully in a few hours the engineers might notice.

[Jambrix]

Hey all,

Thank you for the reports on this. We’ll make sure to pass it along to notify the Diablo 3 team if they didn’t already get an alert for these errors.

Historically this error has been an issue on the server side, so I would not recommend trying any troubleshooting on the user side at the moment. In rare cases this error could also indicate an account specific issue, so if anyone comes across this in the future and there are not widespread reports please create a new thread with the details.

We’ll update this thread when we know more or once the issue has been resolved. Thanks.

[KingSteve-11342]

Same. Submitted ticket yesterday afternoon, no update as of yet.

[Sambo117-1242]

I have this same issue. Everything was working until I tried creating a new seasonal character (Barb). It froze on me and then I restart my game it gives me this error. I tried everything. Even uninstalling and reinstalling the game. nothing works.

Blizzard, Can you please fix.

[Blackstorm-21758]

Support has directed me to posting in this thread as I am having the same issues, it appears to be a server side problem and has seemingly been escalated to developers.

Hoping for a quick fix!

[ezosresyek-11247]

same here tried to create new seasonal character. have done all the trouble shooting. and just read its a server error and to not do any troubleshooting at all. GG

[Pokétina91-2579]

I have the same issue, I was trying to create a new character and all the sudden the app crashed and I cannot log in anymore. I have to change region but all my progress are in America region. I have been redirected here but I feel it quite pointless. I tried to log in using different devices but no success so far.

[TurtleCub-1989]

Add my name to the list of affected people. It’s been almost 12 hours now. Followed all recommendations above with no luck. In my case, the problem occurred right after creating another seasonal character. After that can’t find hero list.

[ElliPhonic-1122]

Same problem as others, created a new seasonal character (Necromancer) and the game froze when I finalised character creation. Waited a couple of minutes, forced close, and now each time I restart the game I get this error. Can log into other regions perfectly, just not America. Tried every option I could find to fix including reinstalling, all to nil effect.

I requested to have the seasonal toon removed so I could access the game however support directed me to this thread instead.

Been unable to log into the Americas region of D3 since around 6.30pm Sept 15, AEST (6 hrs ago)

[SickMind-1787]

Same issue here today try to create a new seasonal char and the game kick me off then the error start to show on the log screen

[SilentSword-138119]

any idea when will this be fixed its been almost a whole day for me now. No update at all