[Main thread] Error code 395002 - Can't log in

Technical Support
1

Method 1: Log out of the game then log back in

The best way to fix this issue is to log out of the game. Wait for a few seconds before logging back in. This will refresh the game data and usually fix the problem.

Time needed: 5 minutes.

Result: tried it and didn’t solve the issue

Log out/log in of Diablo 3

  1. **Open the Blizzard Battle.Net app.**You can do this by clicking it from the Start menu list of applications.

Method 2: Run the Repair tool to fix the Diablo 3 Error Code 395002

This tool will fix any corrupted or damaged game file that can be causing this problem.

  • Open the Blizzard Battle.net desktop app.
  • Click the icon of the game you are trying to repair.
  • Click Options
  • Click Scan and Repair.
  • Click Begin Scan.
  • Wait for the repair to finish.

Result: tried it and didn’t solve the issue

Method 3: Switch to a different game region then switch back

Switching regions will refresh the game cached data and will usually fix this problem.

Open the Blizzard Battle.net desktop app.
Click the icon of the game.
Select a different region. You can do this by clicking the globe icon.
Switch back to the original region.

Result: didn’t solve the issue

Method 4: Delete the Battle.net files

If the problem is caused by corrupted Battle.net files then you will need to delete these files.

Close all Agent, Blizzard Battle.net desktop app, and game processes from the Task Manager.
Press Windows Key + R to open the Run dialogue.
Type C:\ProgramData\ into the Open field and press Enter.
Delete the Battle.net folder.
Run Battle.net and update the game.

Result: tried it and didn’t solve the issue

Method 5: Uninstall and reinstall the game

Result: tried it and didn’t solve the issue

Blizzard. Please fix this problem as soon as possible. It’s not on my side. It’s on Blizzard’s server side.

This issue only occurs on NA servers (West or East).

Thank you to fix this issue today.

4 Likes
2

Same issue here.

Used the same resolution steps as you outlined above.

Issue persists…

I would like to play as I have some time off this week… :frowning:

3

Happening for me as well.

4

Same here. Glad I’m not the only one.

5

Same issue here, also tried all the steps.

Unable to play for several hours now. Ticket filed, no response as of yet.

6

same issue here just hopped on to play for the first time in while. my friends can play but not me :frowning:

1 Like
7

Having same Issue and have gone through all the steps to try and resolve

8

Same problem, I have gone through the same steps.

9

Same issue. I’ve gone as far as to uninstall and reinstall the game. It’s still not working same issue same error code. Glad to know I am not the only one having this issue.

1 Like
10

The Tech Support Recommendation doesnt work for me, im using America Server, cant login after i failed to rebirth and create a new character. The game crash and i have to Alt F4 d3. cant login ever since after trying all official recommendation. other region server seems fine though

1 Like
11

I am having same issue. Crashed when creating a new character and now I cant log in due to cannot retreive heroes.

1 Like
12

Same issue here, did everything listed above, do anyone have a way to fix this or we just gotta wait for blizz to fix this ?

13

Unfortunately, I had the same problem yesterday when I created a new character.

14

That’s when it happened to me to. I created a new character went to login and it froze completely. Went to restart and as soon as it gets to the hero list bam 395002. It’s works fine on any other server. This is just happening on Americas. I have tried all the steps listed including uninstalling and reinstalling the game. Nothing fixes it. I don’t know what gives but I really wish they would hurry up and fix this.

1 Like
15

Exactly the same thing happening to me. I gave up trying to fix it and went to bed. When a full reinstall complete with removing it and all keys from my directory failed to fix it I was like welp not my circus not my monkies because I can play on Europe just fine. This is isolated to Americas. So I know the issue is not on my side.

16

Same here. I uninstalled twice and still nothing. Tried all of the recommended fixes but nothing. Created new character on Europe server just fine.

1 Like
17

You can see now how many players are affected by this but there’s one thing that I’m sure is that there’s is way more players affected than what most people would have thought at first. Obviously after 20 hours of not being able to play and still no news from Blizzard doesn’t surprise me anymore. What else to expect? No Apologies, nothing. That process seems to be totally normal for this company to not giving any news about what’s going on. This is so pathetic.

1 Like
18

yup same thing happened to me!!! ARG!!!

19

Started last night and I can’t log into D3 on the Americans server. I can create a new toon on the others, Any ideas?

I have tried the following:

Release / renew IP
Wireless - Hardwire PC
Scan for errors - D3
Turned off AV and Firewalls
Checked for Updates
Uninstalled D3 - Reinstalled D3

What in the world - Never had this . Sent a ticket in last night.

Thanks again!

Darth Revan

1 Like
20

Start with the official troubleshooting and then, at least, when it fails you can say ‘yep, did that… what next?’ Only important because whatever you sent a ticket to is going to ask you to do these steps anyway.

1 Like