EU Leaderboards - Not recording GR clearance records

Not recording my high clears on EU SC leaderboard …bummer!

Yup they’re broken again i pass a 140, 3 times now and nothing is recorded

The team was to confirm that a fix has been applied to the issue. Leaderboards should now be correctly recording clears. I’m going to keep my eye on this thread - so if you have any updates of clears not recording, please post up here.



Did the team also say why it did not award the new clears performed during the outage… as they did the last time we had a similar issue (on 4 Nov) ?


I understand that all records that have been made by players will not be included in the ranking? Even those with screenshots or even videos sent to you on the forum? You only move players from one thread to another for this

1 Like

The records set while the bug was present seem to have been registered after the fix :+1:t2:

1 Like


Not for me, it didn’t.

I have tried to repeat the record… so the tier level is the same; but the time shown on my personal best now is higher by almost a minute than my record during the bug.

Not a big deal for me… I’m not on the leaderboard.

Just thought I should put a screenshot of my best record while the bug was present… that was 16 Nov at 4:17 PM EST… you can see that the bug is present since personal best is not updated… and there is no toast in the chat:

The same day, at 7:25 PM EST… after @Legit had said that the bug seemed to be fixed, I tried to beat that record… came close… 12:55 but no cigar. You can see that screenshot here. Note, on that screenshot, that there is a toast but that the record done during the bug is not referenced… although, somehow, it did know that my bloodshard cap was already at 1600… so it didn’t show the increase in bloodshard cap.

So yeah… I’m happy for those that have had their personal best / leaderboard record credited… but it sure didn’t occur for me.

Sorry to hear that. I had some incremental increases on a Necro that suddenly stopped on 109 even though I went higher and higher one step at the time - but when I looked today it had suddenly jumped to the 118 that I did yesterday when it didn’t show. 118 is still below the leaderboard of course.

well that’s not true at all

Has someone reported a record been corrected by blizzard? From what you can see no one, despite the pasted screenshots and videos in other threads. Someone from Blizzard can comment on this, do you bury your heads in the sand as always?
All in all, I can paste here my screen from the record for top4 HC non season - please:

I am curious if the blizzard will react or, as always, leave it without a comment and bluff its players.

Mine was not updated unfortunately. Still I pushed even higher and succeeded so it does not hurt me know but I know the pain from previous season.

Hi, still happening, I cleared a 143 and 144 with but the leader boards still say 140 :frowning:

1 Like

EU leaderboards are once again not recording personal best clearances.

Whatever you do every time this breaks, could you do it again please but also actually fix the underlying cause of its reoccurrence rather than treating the symptoms every few weeks?


every season, same little probrem

good look :v:

This shiiiit seems its happening again but seems u cant track it i IDed and item was showing in clan chat did a run but still no record

1 Like

ı cleared GR 120 but not recorded.


Dearest Blizzards,

I just cleared a 148 with my dh on EU, 8 seconds to go and my highest ever clear. It would be Rank 2 on the Season 22 LBs but it didn’t register :cry :

I have a video of the clear if you need it, but something is up with the LB’s.

Pleeeeeeease can work your wonders and fix it? The magic of the game and all the effort is put it so I can push for ranks, don’t take that away or covid will be a nightmare!!

much love Kolonel x


My guess is that they will announce that they are “looking into it” tomorrow, and get around to fixing it on Tuesday mid day PST, ( since tomorrow is a holiday).

1 Like

Well, on my main account I am currently not aiming for new PBs, as I have a number of gems to level from 0 to 120.

But I feel for those who might have thrown a couple (or a couple more) GR Keys at reaching new PBs.

I really wonder, why errors like this one keep reappearing and are not fixed for good.

Code quality or other components seem(s) to be terrible.


Really hope they fix this asap, not very tempting to use hundreds of keys fishing for the perfect rift if there is a chance the leaderboards will not update.

1 Like