Good day everyone,
Shown below is an archive of developing comms throughout the launch of Diablo II: Resurrected. As we progress, I’ll work to keep this updated. Thank you for your patience, especially as we try to resolve these ongoing issues.
PLEASE NOTE: I’ll reply to this post with additional developments as we move forward.
Hello everyone,
As we continue to monitor Diablo II: Resurrected launch, we would like to share our team’s primary focuses through Day 2 of our journey.
Some players have reported offline characters disappearing or losing progress, and we believe we have identified the issue. To prevent this from impacting your experience, we made a post detailing how to avoid losing offline character progress. We intend to release a permanent fix for this today for PC and for consoles shortly thereafter.
Furthermore, our team is working to resolve the issue of character lockouts. Many of these characters are already in the process of being unlocked. We anticipate this process will take a few hours to complete.
For players unable to create or join game lobbies, we’ve been evaluating activities that have prevented them from being able to play in those sessions. We’re actively working to find a solution to these issues.
Additionally, our team has been monitoring players’ uptime across the globe. We’ve been reviewing crash reports across all platforms as we work to make Diablo II: Resurrected as stable as possible.
Lastly, we’ve been observing various gameplay issues and feedback, and will provide a more comprehensive update on those items after we tackle the above items.
If you encounter bugs, please continue to report them in the Bug Report forum . And if you experience technical issues, please report those in the Technical Support forum .
Thank you.
LEARN MORE: September 24 Update
Hello everyone,
At 10:30 AM (PDT) we will begin server maintenance (across all platforms) that will last approximately 2-3 hours. This will only impact half of the servers affected, as we’re restarting the servers to deploy a fix for the character lock issue.
As we approach the deploy time (10:30 AM PDT), we recommend that you log off prior to the servers restarting to avoid losing character progress.
If you encounter bugs, please continue to report them in the Bug Report forum. And if you experience technical issues, please report those in the Technical Support forum.
Thank you.
LEARN MORE: Diablo II: Resurrected - 9.26 Update
Hello everyone,
We’re currently investigating an issue that’s preventing players from creating games across all platforms. We’ll update here once we have news on this development.
If you encounter bugs, please continue to report them in the Bug Report forum . And if you experience technical issues, please report those in the Technical Support forum .
Thank you.
Hello everyone,
We’ve paused the process of restarting servers to implement the character lock fix to investigate and monitor why those affected players cannot create games. We intend to resume this process later but don’t have a specific ETA right now. We’re aware that some characters remain stuck in closed games. We are working to return those characters to a playable state as soon as possible.
Thank you.
LEARN MORE: Diablo II: Resurrected - 9.26 Update
Hello everyone -
We wanted to provide an update on the Advanced Vector Extension (AVX) items from the dev team after some further developments from this past weekend. The team believes they have a potential fix, but this goes beyond just AVX specifically. The fix could potentially affect all users, even those outside of not having AVX support, so we are wanting to make sure we do proper testing.
While CPUs without AVX are below our minimum spec, we want to try to ensure as many people as possible can play. Setups without AVX were working in Beta. In optimizing the game, we inadvertently included the need for AVX for launch. QA is going to spend another few days of testing across all of these scenarios and setups in an effort to ensure we are not impacting existing players.
We will update this thread once we have an update from the testing over the next few days.
We apologize for the added delay and appreciate your patience.
For those that may have already purchased but would prefer to purchase post fix, we do recommend reaching out to Customer Service for a refund.
LEARN MORE FROM PEZRADAR’S POST: Advanced Vector Extensions Issue Update as of 10.5