Some players do not come up when using the /who command or shift-left clicking them in chat. I /who’d my guild and 3/7 of the players online were found. I had a couple guild members check and it’s only returning like half of the guild for them as well.
Did a bit more testing: This appears to be a server-ended change since it’s also allowing some level 1 players to be returned now too, when the previous minimum was level 20. I assume this is intentional with the level squish in Shadowlands and some kind of preparation for the prepatch, but there’s definitely something bugged with it.
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I’m experiencing the same thing as well. It appears to work for some players, but not all. It has only started since Tuesday’s long maintenance session.
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This appears to be happening to everyone - there’s another thread now on this board with the same issue. It has to be some kind of problem on the server end, as it receives a query from our client, then returns incomplete, or in some cases no data at all.
Same for me. My experience is that it is always missing/finds the same people. Confirmed it does not find people I can see on bnet friends. Tried searching by guild and character name. Disabling addons and relogging etc seems to make no difference.
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There are now multiple threads on this issue, could we please have some sort of blue response at least acknowledging that you are aware that there is a major problem going on?
You see people typing in trade, can’t find them.
Type in /who guildname to see who is online in a particular guild, you only see 1 out of 4 who are online.
Type /who and put in a certain string because a player has a special character in their name, doesn’t find them (and NO, this isn’t a “low level/trial character” issue, these are normal players, some 120 with high item levels that I talk to, that I now can’t even search for using /who.
Something is seriously wrong here.
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Echoing I’m also seeing this issue.
FWIW - I got a response on the technical support forums saying they are aware of the issue and there is no ETA for a fix.
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Still waiting for a response…
Same thing happening on Feathermoon/Scarlet Crusade
This is still broken, and is broken on 9.0 PTR, too.
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I have this issue as well, its very annoying! please fix soon
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I noticed that allied races tended to not show up more often than others as of late BFA, but as of Shadowlands prepatch, it’s included pretty much all races/classes. Many of which are max level, which, my other assumption was that it filtered out fresh leveled/sub 20/10 post Level squish.
Hello blizzard? Still not working as of 11/29/2020. Guess they can’t /who this thread!!! yuck yuck yuck! (seriously, fix your ****)
seeing this as well. typed /who on the person right in front of me, as well as people on my guild/community list, and get 0 results found.
I’ve noticed this also. I was searching my guild to get an alt added and 0 players showed up. Then once I got in, there were 20 people online
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Looks like this post is about 3 months old and has almost 2k views. The problem still persists. Any help, blue? A blue post on the EU forums said you were aware and working on it in September.
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This is still an issue. Not sure what’s going on. Been like this since prepatch, I think. Maybe even before.
It has been broken since September.