I bought the “Valarjar Champion’s Greatsword” because it had a massive size. However this item is missing and seemingly replaced by some other small variant that I didn’t buy.
Is there a way to get a refund now that the item I purchased is no longer in my possession?
The size changing does not mean the item ID or name changed. Though I understand being frustrated, as I felt the same way when they changed the Archivists Elegant Bag after I purchased it.
If it’s a bug, it should be posted in Bug Reports. If you want to see a change to the size, you’ll have to put in feedback for that. I suggest the in game feedback.
It did take a while for them to fix the Archivists Elegant Bag. It may be a case like Taivan, where they’re fixing the pixelation and it’s taking a while.
Just going to say this: Going around the forums and posting this isn’t useful, nor would get anything looked at.
I said the item I purchased is missing. I don’t care what the ID says.
I’m not asking them to change the size. I’m not asking if it’s a bug.
I’m telling them that the item I purchased is no longer in my inventory and I’d like a refund.
The item is a consumable, adding its look to your transmag list. As it say on the WoW head post with it, it has the ‘Cosmetic’ tag on it. Even have the “Use: Add this appearance to your Warband collection.”
It isn’t missing. You purchased an item with that ID. That item with that ID is still in your collections. This is the same issue we had with the Archivists Elegant Bag.
The item is in your collections— at a different size. The Archivists Elegant Bag has been in my collections since I purchased it. And it went through two different changes before it was fixed back to the original look. That item name and ID was still in collections, just as this one is.
Semantics doesn’t change that fact.
You misunderstand.
The item I authorized purchase for (a very large sword) is no longer available to transmog at all.
Nobody in game is purchasing items for their underlying database value. They’re purchasing them for how they look.
The item I purchased is no longer in my inventory. I don’t really care what the database value happens to be.
Semantics is asking me to care about the item ID.
I’m asking for a refund. If they want to solve the cosmetic issue on their own time they’re free to do so, but with a refund I wouldn’t really care.
That is incorrect. As you’ve noted, a change was made to the item.
That is incorrect once again, if I use consumables I don’t care how they look as long as they can be used.
Purchases are final once the refund timer expires at the Trading post. Changes will always be made to the game whether for this or other things and asking for refunds all the time would grind the game to a halt.
As for the item itself, the apparent change was made at 23/7 previous year.
If you think you or other should get a refund based on this change you can submit a suggestion about it or think if it was a bug, to create a bug report about it as posted earlier.
Show me how I can transmog the sword as it appeared for the whole month it was on sale.
A good example of semantics. I’m talking about the trading post which is entirely cosmetic.
No, asking for refunds when Blizzard changes the terms of the sale is perfectly acceptable.
If I purchased the Bruto Store mount and 2 months later it was changed to a small cat with no AH I think everyone here would agree I’d be entitled to a refund even if the ID stayed the same.
Yes, months after purchase.
Arguing here with your fellow players will change nothing.
You’ve already posted someplace the developers can see your feedback. If they agree, it might change back. But no forum post will get you a refund. You would need a ticket, and the GM may or may not be allowed to give the refund (probably not).
This thread serves no meaningful purpose.
I’m not asking for them to change it back here. They can make it even smaller for all I care at this point.
I’m asking for direct customer support for a refund as the terms of sale were changed after purchase.
They’re free to not respond. My post was not directed at players.
None of that matters, the terms that we agree to says the game and the contents can change at anytime with or without notice. Blizzard does not refund for changes to the game. So no you are not entitled to a refund.
Not something available on the forums. If you would like to inquire about a refund you would need to open a ticket, that is the only way to reach direct customer support. The Blues in this forum can not assist you with this.
Even Blizzard isn’t as anti-consumer as its most ardent supporters, apparently.
I’m asking for a refund on an item that they changed after the fact. Nothing monetary, just the in game currency. This is perfectly reasonable.
Your fellow players are here in this players-helping-players forum to tell you that the support system doesn’t work the way you seem to think it does.
An actual Blizzard employee will probably be here momentarily to tell you exactly the same things we have been and close this unproductive thread.
This is incorrect. And also irrelevant. If GMs were to look in your collections, that item ID that you purchased is in your collections.
The item was not removed. It’s still there. It’s smaller. That’s it.
The Archivists bag was completely changed. But still there. Same name, same Item ID.
Again, you’re arguing semantics.
We understand you’re upset the sword was shrunk. But it’s still in your collections.
You were given the information we have on what you can do.
This is a peer to peer help desk with assistance from Support Forum Agents. Thus is not where you go to get a refund. Nor is there grounds for a refund, as the item is still in your collections. The EULA also covers this.
There is nothing more to add to this. Your points were addressed.
Semantics, again.
I understand the reality that in the backend the ID is whats given to you but what consumers are actually purchasing on the TP are the way the items look. I don’t really care what the ID says.
The sword I purchased is no longer in my collections.
Players are unable to resolve my problem so if that’s your concern I’m fine with you ending your replies.
And I’m telling you that isn’t something that Blizzard offers. They actually call it out in the terms that we agree to, there are no refunds (in game or otherwise) for changes to the game and the items in it.
…You bought this last year.
There is a refund timer in the Trading Post. Once that timer has run out, you’re no longer entitled to a refund - regardless of what happens after the time of purchase. I don’t know why you decide to bring this here now, but the facts remain the same. Purchased last year. Timer has expired on refund. There will be nothing further a GM could do, even if they actually came to the forums.
I’m not concerned with what some random wow player has to say on this matter.
It’s well within Blizzard’s toolbox to resolve this.
It was changed two months later.
Upon realizing that Blizzard was not prioritizing reverting the item back to the one I purchased I’ve decided to ask for other resolutions.