Titanic Research Archive missing ranks after Faction Change

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41

thank you for all the updates. appreciate the reimbusement fix u guys will do when its ready

42

Second update!

The root cause for this bug has been fixed, which means new character services as of roughly 2:30PM Pacific today will not encounter this bug with their Titan Research Archive. It will properly transfer your progress correctly. Now that the fix is officially deployed and no new players are getting stuck in this way, we can begin pulling data for affected characters to heal up your Titan Research Archive.

I donā€™t have anything to share about how the characters are being healed up yet, but we can officially begin the process of collecting the impacted characters and testing our solution that we plan on rolling out to the realms. When we have more details to share, Iā€™ll be back with more news!

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43

Really appreciate the work youā€™re doing. Makes me happy to play and support this game.

EDIT: Also, let the Devs know their hard work is also appreciated!

3 Likes
44

do we need to let you know that we are affected with the talent bug on the titanic research archive or you guys already have a list cause i transfer and it happen to me

45

Appreciate the feedback and update!! If we need to let you know if we were affected, I was one of them and am willing to be a test dummy.

1 Like
46

No need to open a ticket or contact Customer Support for these. :slight_smile: We can pull all the impacted characters on our end and fix everyone up in one go. Hang tight! Thanks for being patient while we handled this one - it was a doozy.

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47

WOOOOOOOOOOOOOOOOOOT thank you guys for ur hard work.

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48

Thank you for all the helpful info youā€™ve put into this thread. :slight_smile:

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49

Anymore updates? I know many of us had assumed a patch fix with the maintenance today. And yes thanks for all the effort you guys put in.

50

I canā€™t confirm if the patch today fixed it (at work.)
Anyone able to confirm they received their mementos?
I would love to finally do all the visions Iā€™ve saved for (:

51

I just checked my character. I donā€™t see anything that indicates it was addressed for characters that were affected by this bug.

52

Per the Blue post earlier, it didnā€™t fix characters already affected, just fixed it from happening on new transfers. Glax said that theyā€™ll be working on that next.

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53

I still have not received my mementos

54

Whoops wrong toon, this is the toon.

55

You would not have, at this point. The cause of the issue has been fixed. The results of the issue have not yet been.

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56

Iā€™m going to assume no rough estimate is determined, and to continue saving my visions until Iā€™m completely capped out and need to use them.

57

This was covered a bit earlier in the discussion.

2 Likes
58

Yes Iā€™m fine spending them and the fix will just have us reimbursed mementos for what was missing.
The thing is, Iā€™m down 3 levels now and doing visions is a tad bit more difficult without them. I would rather have the mementos to spend to have a better chance on going deeper in them. Iā€™ll just have to wait :slight_smile:

59

Ah gotcha! Totally makes sense :slight_smile:

60

Be careful you donā€™t cap your Corrupted Visions while waiting. Iā€™m about to hit cap and already have five vessels in my inventory. If this change doesnā€™t drop soon, Iā€™ll start getting further behind. I need the elite sanity refund before clearing the whole thing as my guildies are doing.

1 Like