My ‘The Unshackled’ reputation was reset to Neutral with TWW.
I have the Exalted Achievement.
You have fixed my reset reputation before (different rep, related to faction changes) so I know you can restore reputation.
Again, I have the Exalted Achievement, dated 1/22/21 - proof below.
Restore what your patch broke, please.
[edit] I cannot purchase anything I spent quite some time earning the right to purchase. Please do not dismiss this issue. I know many others are affected with resets too - none of which are our fault. But as happened to me with Dark Talons in Dragonflight (as well as another rep), if I didn’t have ‘proof’ how far into a reputation grind I was (i.e. Exalted Achieve), I was offered no help and I was forced to re-grind Dark Talons a second time (I was not Exalted, but close).
My ticket History is proof enough.
Thank you.
Also, as someone who was affected by the Alt Guild bank bug (20years wiped clean with zero restored items via mail), I’d hope there’s more effort put in to resolving other, definitively fixable, issues. Like this.
Again… the Achievement is proof. Please don’t make me post repeatedly until resolved.
It’s been submitted as a bug, from others, countless times.
Unfortunately, it seems near impossible to figure out the correct options to get GM help in game (who helped me fix a reputation loss before).
This is a CS issue (Customer Support - I am a Customer, I require Support). Or it’s a GM issue, and I hope I can trust Blizz or Blizz CS (same company) to simply get this resolved without asking us to navigate various hoops, when proof is laid out.
Speaking of - if anyone has a path to an actual GM’s attention via Support in-game, please let us know.
It shouldn’t be this difficult to get tailored help, to such a clean-cut issue.
A GM has fixed my rep before. They very well can, and have. So to anyone wondering - yes - a GM who truly looks in to your issue, can help. This is something they can do.
That issue was due to an issue with faction change. Only because they saw I had the Exalted achievement to prove it, could they fix it.
But when I lost my almost Exalted Dark Talons rep (no achievement proof), they couldn’t or wouldn’t. I had to regrind it from scratch…
This time, again, there is proof.
Not unreasonable to expect help, after 18+ years of steady payments, when the proof is literally on their own website. Requiring no investigation.
CS very well has the ability to forward to GM’s or Dev. When warranted. This is not a charity-run forum (Hence the BLIZZ posts). It’s a customer retention forum.
I’d wager nobody knows how to -simply- open a ticket (prefab options lead to forums) to an actual human GM.
I managed, but the options were NOT related to my problem (so basically, I chose wrong options, to fill in a REAL GM ticket, to get REAL GM help… this was no the case in years past).
I understand they don’t want tons of tickets for common issues, but when a real issue presents itself, it shouldn’t be pulling teeth to get help.
Also, Blue help is CS help. CS Blizz tagged responses here, are, Blizz/Blue help.
I’ll state again, for all of us affected by how much 11.0 wrecked us - CS = Customer Support. We’re customers, we need support.
I have The Unshackled Exalted Achievement. I am Neutral, for some reason. Fix it.
Simple as that.
Ive been here long enough to know that the blues while they can do some impressive stuff this isnt something they can fix it will come down to you getting a ticket in and if a gm is able to fix it. No gm or developer will come here ever.
Blues = Blizzard (who we pay our subs too) and while they ‘can’ help, this isn’t something they can.
Fair enough.
But also fair to expect them (Blizzard) to relay it, to someone who can. Instead of the onus being on us. I think every single person in this forum expects the same, given it is, again, Customer Support, which we are after. I’m not asking for extra, I’m asking for what was lost, no different than when any of us pings Amazon CS for an undelivered package, etc.
I got a ticket in, but I basically had to lie. As the options towards an actual GM direct you to… Bug report forums. This isn’t a bug report. It’s already a bug. Almost 2 months unresolved. I have the benefit of proof, in an achievement (I didn’t have that last time… and was denied help).
I’m just holding the company I pay (until March of 2025 when my sub expires now, due to the complete alt-guild bank losses, with zero restoration/compensation/communication - was auto-renew prior…) that I hold responsible for the play time I’ve put in since 2004.
While I find this highly suspect, you seem to have answered that it was likely a one-time exception granted due to an outside circumstance:
Further solidified by you later stating:
So it was not simply a matter of “it’s something that they can do,” it was something they were given permission to do given the extenuating circumstance, likely as an unintended effect.
That is not what the purpose of this forum is for, however. Customer Support does not have any jurisdiction over the game itself. Darthwraith is absolutely correct, making sure that threads exist in Bug Reports was the correct avenue to go for corrective action.
Neither of those statements are correct, I’m afraid.
This is the consumer-facing explanation that what you’re asking for generally is not something that they can do. If you have to weirdly navigate your way into a ticket submission form for something that doesn’t have a clear-cut, directly-available ticketing option, the chance is very great that you’re setting yourself up for disappointment.
Game Masters are not there to correct everything, and usually are told that they must stay hands off with things that could potentially make matters worse.
A one-time exception implies… a one-time exception, not the norm, they are capable of doing. It’s not suspect when it happened. That’s called precedence.
How are you trying to warrant -any- loss of Reputation earned as something “they were given permission to do”?
If you earned it, you earned it.
If they need permission to restore what was ‘earned’, that’s on them. Not on us, as those who ‘earned’ it. More so with Achievement proof (I re-earned the rep they claimed they couldn’t restore, against a known bug)
CS very well has the ability to forward to GM’s or Dev. When warranted. This is not a charity-run forum (Hence the BLIZZ posts). It’s a customer retention forum.
Provide proof, that a company, does not talk, with their own company. From personal experience - departments DO talk, to resolve customer complaints, when valid. Hence, again - Customer Support.
I’d wager nobody knows how to -simply- open a ticket (prefab options lead to forums) to an actual human GM.
If I have to weirdly navigate my way to a human response, when a human response was available before, then that is a company failure. More so when I got a human response for the exact (or similar if wanting semantics) with a resolution favoring me - as a consumer.
GM’s aren’t there to correct everything - of course. And I’ll wager most tickets aren’t riddled with PROOF to as to a resolution. But when they are?
What would you expect?
Did you click the link I posted, showing my achieve for Unshackled Exalted?
Wouldn’t you expect to see your CURRENT rep reflect something you earned 3+ years prior, having paid a subscription prior and since, without fault?
You are confusing customer service with customer support. They are not the same thing.
This is a public forum with moderated oversight. It is primarily answered by fellow users with the occasional blue support forum agent. They are not GMs nor a liaison to them.
To access customer service you need to do a ticket. However customer service cannot help with bugs, which this sounds like it is, other than in very strict circumstances. When they are allowed to help with bugs, there is often a corresponding support article directing you to do so.
If you have to lie about your problem to submit a ticket, it is not something a GM can help with.
Even if they have helped with a similar issue in the past, rules they have to follow have and do change.
No, a bugged UI wouldn’t affect server side info. Resetting the UI/add-ons off is the first thing CS (in-game/forum) usually suggest so it’s always the first thing tried but I’ve seen this before, twice.
I verified the bug by simply going to the quartermaster and finding out I’m unable to purchase any Unshackled reputation related rewards.
A GM has restored lost rep before (I want to say it was Voldunai actually, after a double faction change (horde->alliance->horde). Since I had the achievement to prove it was Exalted, they fixed me right up. I have the Unshackled Paragon mount too! More proof. And no other character on my account is even close to exalted with Unshackled/Waveblade.
Unfortunately, and I see others are hit with again too, when I had Dark Talons reset (was halfway into revered - no achievement yet as proof/etc), they would not help. So I had to re-grind that rep, from scratch.
I expect that not to happen here, given achieves/etc.
I’m going to post this here, as well as the bug report forum, given the lack of empathy in the in-game response. The lack of… anything, really. Not even a personal, human, response. I don’t care if there is an influx of tickets (11.0+ has been pretty rough, we all know) and I don’t care about waiting for a GM resolution. But to respond like this?
No.
This is not right.
Exalted achievement, paragon mount, and I need to preach my case to fix what I did not break, only to get a response as dry and tone-deaf as this?
Just… help… already. One by one, all of us affected. Just. Help.
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This ticket has been marked as Answered.
18 hours ago
Support
18 hours ago
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