No, you haven’t been refused support. As already mentioned the queues are just very long at the moment. I currently see 3 proper tickets, and 2 self-help appeals open…in the last two days. There is no need to open multiple tickets, things don’t go faster that way.
I’d like to clear up a few of your misconceptions.
This is primarily a player to player help forum. Your fellow players freely give of their own time to assist where and when they can - and their advice is excellent. Please be mindful of that and be a bit more civil to those trying to help you.
Next - this suspension is based on language - and given what I see having been reported, starting on 9/6, this isn’t going to be overturned. You seem rather fond of using a slang word for cats and female dogs when you are unhappy with people - as well as sprinkling copious F-bombs into your chat. I’d suggest in the future you also be mindful of your fellow players in-game and be a tad more diplomatic and avoid those profanities, among others.
Lastly, no - we don’t go about looking for an excuse to ban a player. Reports are worked as they come in, and it takes some time to get to them. An account action is rarely for something that just happened, could even have been from a week or two ago. Actioning a player is actually the last thing we ever want to do - but it is sometimes necessary to uphold our codes of conduct.
While you can certainly leave those tickets open if you wish, based on these records there is a vanishingly small chance this is going to be overturned.
Appeals aren’t for a discussion - they are for the records to be reviewed to make sure no mistakes were made. There were no mistakes made in this case.