This is indeed an automated response based on the ticket path you chose. As noted on the bottom, you should have a means to reopen the ticket, but I believe it’s already been noted that GM staff can not help in this case, and a bug report, not a ticket is the only way to go.
To be clear, it is not an AI response. Just an automated system response.
I’d love to know the ticket path to get in-game help. A real, actual, GM, who reads the ticket and decides course of action.
I couldn’t find that - and as I mentioned earlier, had to go down a random path to even TYPE my issue. Every other path leads to forums or articles, none of which relate to the issue at hand - that is indeed solvable, by a GM (from my own experience - they can help!). It’s getting to said GM’s that has now become a challenge.
There is no “representative” path like every other service most of us pay for. It’s infuriating, to say the least.
Pretty sure this is a bug if orlyia can confirm that its showing exalted on her end but not yours even after a proper UI reset then its a bug that needs to be reported which u did and leave it up to the developers.
In game there’s the bug report and suggestions box, it’s not a ticket, but sends the report to developers. Orlyia already noted gm staff can not help,
Opening more tickets wouldn’t help either.
GM’s can restore what appears to be missing.
I’ve previously mentioned they did so, twice. Exact issue as this. And in my post logs (for anyone curious, who wants to dig), you can see where I inlined their exact response to each fix.
Voldunai reset (on my end, visually) - they fixed it.
Dark Talon reset (on my end, visually, midway through Revered) - they fixed it.
Dark Talon broke AGAIN, and despite many tickets and their own log of answered tickets proving they fixed it once, they didn’t a second time. So I spent however long (too long) re-grinding the rep.
It just takes the right GM apparently. Getting to one first, seems to be as equal of a challenge.
THeres no such thing as the right GM they all have to folow policy and what they can prove and disprove and if a exeption can be made but if orlyia can see it on her end so will a GM so theres nothing to restore.
What Orlyia is saying is that it does NOT appear to be missing. In your prior situations, I presume that the GM’s saw you missing the rep, as did you, so they could restore it. But in this situation, it appears as though you have the rep. So they can’t fix it by giving it to you, because you already have it, from their side. This is broken in a deeper way than just the rep disappearing.
Click my profile, click my reputation, see my Neutral Unshackled rep, See my Exalted Achieve, See my Paragon mount, notice I mention I cannot purchase anything rep related, then reread what you implied. That they can do nothing…
Accepting that, as acceptable, is absurd. Nobody here would pay for a product, get a product, then have it taken from them, then just throw their arms up to “a future patch” or whatever interpretation someone wants to add.
There most certainly is the right GM. Those who’ve helped, and those who have not. I had -2- identical issues with Dark Talon rep. The first GM restored it. The second, did not, despite logs most certainly showing previous GM actions not even a month or 2 apart. Heck - my own tickets I can VIEW show this. So they can too.
The issue here is - there are likely thousands, or far more, of people in need of fixing. What is easier? Punting to DEV for a universal fix? No (as I was let down there before) or asking the very people we pay to fix what won’t ever be fixed properly - just like our Alt Guild Banks.
In this case, there’s a log (achieves) to prove what needs to be fixed. DEVS 100% have hooks to fix this (again, I am proof) - so yes, it is a matter of getting a GM who looks into the issue and uses the tools they have.
And they do. Twice, they’ve fixed rep broke by patches, for me/this toon.
I’m not asking for anything more, than I know can be done.
As all of those affected should be.
It is highly unlikely they are identical. They might be similar, but not identical. The prior time they could see on their end that you were missing rep. In this instance, it appears fine to them.
Just because something was fixed in the past, doesn’t mean it can forever be fixed like that. You seem to have quite a lot of resetting reps, it’s highly possible that a Dev investigated and told GMs not to do that anymore, that they were causing more issues than intended by re-giving the rep.
Posting in bug forum/in game with the pertinent info is really all you can do right now unfortunately. We don’t have to like that that’s the only course of action, but that doesn’t change the facts.
The reputations may have reset on all of those, but what caused the reset is not necessarily the same. That does change whether or not something can be done. GMs are only able to do what policy and the Devs permit.
This character has the same issue - my Unshackled rep was reset t from exalted to neutral during the week of the 11.0 pre-patch.
It was functionally neutral - I couldn’t buy things off the vendor, and can no longer farm paragon boxes.
I’ve since gotten it back to friendly.
It even shows as friendly on my armory profile. Just like OP, I have the achievement. I even have 2/3 guardians at level 20, which isn’t possible with my current level of rep. My character is still in a state which should not be possible.
I’ve opened multiple bug tickets - I even opened a thread here, which was instantly moved to Bug Report even though the point of my thread was that the bug causing resets may have been fixed, but nothing has been done for customers who were already affected.
There’s no such thing as a “bug ticket”. If you have found a bug, you need to post in the Bug Report Forum or use the in-game “Report A Bug” feature.
Exactly. It belongs in the Bug Report Forum.
Then you need to post in the Bug Report Forum and let them know that the bug is not fixed.
GM’s can do nothing about bugs. They don’t pass it along, they don’t code the game, they don’t test a possible fix, they don’t implement fixes. They cannot manually adjust anything with a single character/warband, unless EXPLICIT instructions have been given by the Development team.
They don’t even confirm something is a bug, unless they have the same EXPLICIT instructions from the Dev team. The only thing they can say is “if you have found a bug, you need to post it in the Bug Report Forum”.
Yes, the directed fix action from the dev team to the CS team would have to explicitly include instructions or permission to correct the effects of the reputation bug.
But the pessimistic part of me thinks that restoration efforts may not be authorized. That’s a CS expense, whereas requiring players to re-grind those reps is good for engagement and engagement appears to be more important than player satisfaction.
I hope I’m wrong.
Nor have I seen anything official about the bug being fixed, or even identified. Just player speculation.
Yeah, this is what I was referring to. Apologies for the short-hand, I assumed people would know what I meant. I’ve done both, multiple times.
I don’t entirely agree: the bug was that reputations with cross-faction counterparts were repeatedly resetting. Based on what I’ve personally experienced and what I’ve seen in the Bug Report forums, I believe this was fixed a couple of months ago, and these reps are no longer resetting to neutral. I could be wrong.
Now, the outstanding issue now is that characters which already experienced that bug still no longer have their reputations. A programmer may see this as two problems: 1) fix the bug causing corrupted records and 2) run a script/migration to correct records that had been corrupted.
Part 2 is not the bug fix, unfortunately. It’s cleaning up after the bug. A similar thing happened with Guild Bank items missing – the bug caused banks to break. The fix stopped them from breaking. Separate action, involving Customer Support (even if only as a messenger), was required for item restoration.
That’s where almost all of my posts about this have been.
I appreciate that you’re trying to direct this issue to the right place, but it feels valid in either spot – we’re in a gray area where a bug has (likely) been addressed, but customers previously affected by the bug are still dealing with its effects.
So it’s possible that the existing bug reports have just been mis-characterizing the bug because the user sees the reputation as reset, but the devs do not.
Are you able to provide more details on how you’re checking this value, Orlyia? Knowing that you are seeing a value which does not agree with what is seen in game or in the character profile could be a pretty useful hint.
I’d love to know more.
Baseless speculation - perhaps there’s an outstanding bug in which the back-end has the correct value for the reputations, but is not transmitting the correct value to clients? Or that the clients aren’t checking for the right value from the backend?