In reality though, one thing you have to understand is that most people are coming from an innate desire to survive and self-preservation, unless your name is The Joker that’s obviously chaotic evil (prior to his 2019 current incarnation anyway, that one was more justified in killing people, as those people were mean to him), you got to understand that at this point, we are essentially doing the same thing Sylvanas is doing.
We don’t believe we deserve eternal torment, so are trying to circumvent that fate for our souls. What extremes will we end up going to, to achieve such a thing? Time will tell.
Besides, if you truly believe in some universal good/evil, then that would place most of the realms of the Shadowlands, in an evil/neutral category, I mean look at Bastion, the Kyrian are at most, Lawful Neutral, they just take souls to Oribos because that’s what they are supposed to do, never questioning their orders or the fate of what happens to the souls that fall into the maw, the fact that they then send “heroes” to bring some of those souls back to them is madness.
The truth is, mortal souls do not act primarily out of a desire for moral goodness, they act out of a desire for self-preservation, do you think any religious fanatic in the universe is following their religion for any other reason then to get rewarded in some heavenly afterlife, or to not be punished, those people aren’t being good for goodness sake, let’s be honest.
Most people are acting purely out of self-preservation, and to me, if I was the judge, jury and executioner of the universe, I would consider someone who believes they are acting out of self-preservation as a much lesser “evil” then someone who just randomly kills/tortures an innocent person, because it’s fun and they get off on it or whatever else.
But even those crazy people, well they have no empathy which other people do have, see a lot of people have an empathy-circuit which stops from hurting innocents, so those that don’t have the same empathy circuit in that context one could argue they simply had something wrong with their brains.
The problem I have with the concept of “evil” is that it creates a degree of moral righteousness where you assume that you are somehow a better person then others, in many ways an “evil” person is a victim of themselves.
The way I see it though, the only reason something like the Maw can exist, is due to the fact that if the Jailer was once one being and split in half, well I will be honest, my primitive moralizing brain would be tempted to see the Arbiter as the “ultimate good” as she gives evil people one last chance to be redeemed in Revendreth, to me that is the ultimate virtue isn’t it, to always be merciful to your enemies until they atone and whatnot.
Unfortunately the polar opposite of this is the ultimate evil, where you are shown no mercy for the most minor transgression perhaps?
So there is but once choice.
The Jailer must reach the Arbiter. Balance to the cosmos must be restored.