Stuck on "Retrieving character list" & seeing Character Not Found - 4/22

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1

Stuck on “Retrieving character list”. Another player on the same network is fine. Tried rebooting etc. None of my accounts work. Tried multiple computers (no addons). Anyone else stuck?

I get a weird blue bar at the top of the character screen that I’ve never seen before too.

32 Likes
2

Having the exact same issue.

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3

I am also seeing this issue. I have tried deleting cache, addons and WTF folders, logging in on a different machine with the same account, repairing the installation, relaunching, rebooting my computer.

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4

Tried a completely different network too to be sure on a machine without any addons. Blizzard broken.

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5

Thanks, all.

It looks like this is being looked into.

24 Likes
6

Having the same issue, thought I was going crazy. Played fine this morning, but when the servers came up stuck at retrieving character list. Logged into SoD and D4 just fine. Did everything everyone else suggested but still stuck. Thanks for looking into it.

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7

having the same issue! not sure if it helps but under the “play” button on the battle.net launcher I am seeing the message “pre-release content downloaded”

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8

Same issue here!

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9

Just for the sake of helping: That’s just letting you know the battle net app downloaded the patch and waits for you to push it to apply it.

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10

Having the same Issue here as well, Tried all that everyone suggested still to no avail.

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11

also having the same issue, on my first attempt I had the message about converting my account to Warbands as well…

but now been stuck like that for more than an hour…

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13

I deleted my wow folder and installed it again, It did nothing

I can log in classic servers, its just retail realm issues

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14

Same issue.

1 Like
15

Same as well.

In one of the other recent posts, the support team said they are aware of the issue, and working on it.

(Buffs everyone with the most likely 60min Patience buff)

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16

same issue here hope it gets fixed soon

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17

Same here, uninstalled, deleted folders, installed again, problem still there

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18

Same issue here :frowning:

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19

same issue :frowning:

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20

Tried to log onto EU realm (which hasnt had update yet). WoW reverted the download back to 11.1 (non 11.1.5) and character screen loaded just fine. Tried logging back to NA realms and downloaded the 11.1.5 patch again, still stuck.

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21

On my main, did a full run of Castle Nathria normal, Sire Denathrius bugged again, naturally. Hearthed into Sinfall. Trying to turn in a covenant calling on my main, client had a stroke.

Forced a shutdown of the client, reloaded and waited for the “A character with that name already exists” to stop. While I waited, I logged into another character to do some crafting, but nope. “Warband bank is being used.” So much for that.

When it did get back into my main, after doing my turn-ins, I did some Zereth Mortis stuff to pad my anima wallet. After I returned to Oribos, I tried to switch my talents. The client had another stroke.

Did a forced shut down, then came to the forums to see if there was a known problem with the new build. Apparently, yes, very much so.

1 Like