Hello!
When I’m logging in to my account today, none of my store-bought transmog items are in my appearances tab. Everything seemed to be fine yesterday.
Could you please look into this?
Thank you so much!
(p.s.: If anyone else is having the problem and chooses to respond on my thread, please remember that Blizzard employees are living through Interesting Times right now, and that’s not even taking the pandemic into account. Please be nice, or if you can’t do nice, at least keep it civil!)
Unfortunately this is a known bug thats affecting a small ammount of players thats being extremly hard to find theres numerous threads in the bug forums that you should add ur voice to. THe good news is that u do have it but using it is another matter.
Yeah, figured it wasn’t gone-gone, just a technical issue. I’ll add my voice over there as well. Thanks for the heads-up 
I realy wish there was better news but theres literaly nothing that can be done by us or a GM all we can do is post in the bug forums.
Welp, moved this to the bug forum since I don’t see any threads that aren’t multiple days old. 
Lost my baby murloc mog and logging back on in an ugly cape that does not match, que horror!
/faints
Totally disappointed to have bought this transmo, it will not happen again.
In the hopes that this will help the QA team, one way I have noticed that my “Recruit a Friend” pack (cloak) xmog consistently disappears is to utilize the Test Realm.
If I copy my main (Steelhoof) over to the Test Realm, then on the live server, I lose the xmog.
If/when it comes back, if I then play the test realm, the xmog disappears again.
I have literally (within the 5 minutes prior to posting this) confirmed this behavior.
My xmog had disappeared yesterday and I had briefly logged into the Test Realm; this morning, the xmog was back, but to validate it, I logged out of live, went to test (not copied character, just launched Test Realm, logged in, logged out, and returned to live), and the Recruit a Friend pack (cloak) was gone again.
Update:
Approximately 1 hour later, to test, I quit out of live, waited 5 seconds, and logged back in.
The xmog had returned.
My guess is that there’s some sort of server/account cross-talk going on, where the Test Realm version of the account doesn’t validate as having the xmogs (and other account bound items) and temporarily overrides the live side information, until such time as the live side asserts priority over the account qualities that Test Realm turns off.
It’s at least a starting point for the QA team, I would hope.
3-25-2022 and it just happened to me too. Literally had it and was using it to change up my mog. I relog because computer is being a little laggy, I log back in and my set is gone, does not even appear in my transmog set, pieces, or collected armor pieces. The shop shows I’ve purchased it. Sucks cuz i was just about to make a mog around it…
Years ago, I purchased the flaming helmet and frost helmet transmogs from the wow store. Both are now missing! I paid for them! I want them back! Blizzard, what the hell is going on???
I’m sick to death of Blizz not caring! I have spent a lot of money in the store on transmog, mounts, pets and more. I have been repeatedly dumping gold into re-mogging store bought items because they either don’t keep or disappear completely. I will not purchase another thing from the Blizz store until they prove they deserve my money by fixing this issue. And going through some rough times does not fly because a simple acknowledgement of the issue and reassurance that they are looking into it takes a couple minutes and yet has not been issued. So now I will boycott. Maybe lost revenue will get more attention.
There have been multiple posts from blues stating they found the issue and now trying to fix it. It hasnt been ignored just extremly hard to duplicate whats been affecting a small population of players exp this.
Multi rubble company. This has recently happened to me. It’s good to know it eventually comes back, but it’s such a shame that you pay for something and it not be there. Never going to buy any of those again.
Built a transmog using two pieces of the Celestial gear, and it won’t transmog at all because the set has evaporated from my journal, like I never had it to begin with. 
Gave up and will not be using the set. Disappointed, hope it gets fixed.
They have been trying to come up with a fix for this issue for awhile, but there is no ETA on when it can be implemented once they finish figuring it out. Until then, don’t use the store bought transmog items unless you don’t mind losing the gold if they disappear for a little while.
It just happened to me too. Just bought them and they’re gone hours after the purchase. I guess I’ll ask my money back cause I don’t want my money spent on something that will constantly be unavailable for me to use.
My theory is that they could add “physical references” of the sets in-game since in-game real itens doesn’t go away. Maybe it’s the solution they’re not seeing. Just add the sets as purple itens with no stats and low sell price. Who knows!!!
Yeah probably be the easiest fix. Make a set for each store-bought/collector edition/etc set and mail it to your character in game so they can lock in the appearances. The only ones that seem to blip at random are the ones purchasable in the cash shop (or gotten free from the 6 month sub deals), the ones that were earned from the Blizzcon tickets, and the ones earned from the Refer-a-friend system.
I’ve only ever had issues trying to use pieces from the Sprite Darter Wings (because thatt’s the only set I have) on some characters when I log in as if it doesn’t remove them entirely for that log in they blip momentarily from my transmog list and cause me to have to re-transmog those pieces each time I log in.
Part of the reason most of my character’s transmogs now do not include any of the pieces from those sets because I got sick of having to spend more gold on an issues they still haven’t fixed years later for things they are selling for REAL MONEY but can’t get working.
It’s 2022 and this is STILL an issue.