You might think so, but that’s not always true.
We can definitely see that it happens. That there is a bug is not in question. The QA team needs to understand why it happens before they can fix it. Since they cannot get it to happen in their testing - even when using example accounts provided by Game Masters - they’ve not been able to track down why so they don’t know what they need to fix yet.
This is one of the weirder bugs that I’ve personally seen. It doesn’t affect everyone, doesn’t seem to based on age of the account, or when the purchase was made. Then, without any intervention, it fixes itself.
If the root cause and fix were easy to identify, I promise it would have been implemented by now.