SERIOUS: Does Blizzard outsource their GM positions?

[Cancelblizrd-pagle]

I feel like every interaction I see with their player base is out of touch.

[Sinistarri-area-52]

Of course, they must. That would explain their complete lack of game knowledge

[Turikdruid-grobbulus]

they use temp agencies but don’t outsource, they work “on-site” although remote kind of changed that

[Cancelblizrd-pagle]

Yeah the temp agencies makes sense. The state of California probably had to step in because of their horrific present and past history of human rights abuse.

[Delimicus-benediction]

GMs threatening to close accounts over faulty rulings

If you were not playing at the time, Tenchu, it is very possible that your account was compromised at the time. It wouldn’t have been Blizzard charging you out of the blue, but they would have been charges caused by whomever had access to the account and enough information to initiate those transfers. Looking at the notes on the account I don’t see anything in 2008, but I do see a compromise at the end of 2009, which included some transfer abuse, which was reversed. I’m not certain what kind…

Your suspension/reporting system needs a serious internal policies & procedures review

Speaking of conjecture. The folks that investigate these activities are not Game Masters, but it is important to understand how the queue system works when it comes to resources. Our staffing is based on receiving X number of contacts in Y amount of time, based on how long it generally takes to answer each contact. Our staff is generally finite, as we don’t really outsource our Support staff. So, when X goes up dramatically, it isn’t as if we have a sudden influx of trained Support staff rea…

Live Chat security?

Not really, but I work here. We don’t ‘outsource’ CS. We have offices around the globe, if you are talking to Blizzard, you are talking to someone within one of our offices.

[Robokappa-sargeras (Robokappa)]

why? because sources outside the central California are somehow lesser?

[Cancelblizrd-pagle]

Sure if that’s the way you feel. I think it’s a little mean to say that.