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7 Likes
Ah, a compromise situation. Yes, that was something they could help with - under the Compromise category. Part of an account restoration is to help the player regain account access, undo the damage to the account if they can, and reverse any account penalties incurred by the hackers.
You were not asking for your own account penalty to be overturned, you were asking for help with a Compromise. That is a bit different.
The phone lines were never for appeals - although that did not stop people from misusing them for it anyway.
In your case today, either there is a False positive in the anti-cheat detection criteria, or your account was correctly flagged as engaging in cheating/exploiting behavior. Often bans come well after the actual activity on the account.
Some things that fall into the anti-cheat category:
- Gold buying/receiving illicit gold/being a passthrough for illicit gold
- Any form of automation including skill rotations, fishing, etc. If you canât do it with the in-game macro maker, donât do it with outside software.
- Botting of course
- Exploiting game bugs or terrain for advantage
- Streamlining multiboxing in ANY way. It has to be done totally manually.
- Modifying game files or client server communications in any way.
There are no hackers at Blizzard reading your appeals. Making silly claims does not help your case.
5 Likes
Lol. Lmao. Rofl even
Was saying IM not a hacker btw, like this perma ban with no prior suspensions alleges
Except, youâre not the one who gets to determined whether there is no reason. Youâre not the one who makes the rules on behalf of Blizzard when they take action.
1 Like
It was more than that, and it was removed more than 10 years ago. It was being misused for anything and everything, including game hints, chatting with GMs, giving suggestions, etc. Things that they donât handle. Wait times were up to 2 hours IF you could even get through. Worse, cell phones tended to drop calls when on hold and charge by the minute - back then.
They changed it to phone callback and live chat if it was an issue live support was supposed to be for. Those options were removed around the time of the Pandemic though, which was years ago. Quite unfortunate as some billing and account issues are complicated and really are better handled live.
Appeals though, tickets. They donât let you argue with a GM (who are not part of the Hacks team) and you wonât get to talk to the Hacks team - who handle anti-cheat.
7 Likes
Yeah bud sorry, I didnât break TOS though like this ban alleges
aka got perma banned for no reason
Oh there was a reason. The anti-cheat software flagged your account for something. The question is - was the reason a false positive or not?
4 Likes
And now tickets with a 7 day wait time
Great change
Ok, so do you have access to the logs to determind what caused for Blizzard to take action?
And before you ask, I am not accusing you of anything, I donât have access to the logs either.
But if you had your game license closed for hacks/cheating, there must be something on your computer that is picked up by the Warden. And yes, sometimes, it doesnât even have to be related for World of Warcraft as well. I know some people have had account closed for software used for work related stuff too, some for trainers or cheats used in other games, etc. Now, it is possible it could be a false positive as well, but we donât have access to any of the logs.
Even streamlining gameplay in any means can lead to account action as well. But I canât tell you, and the reason why Blizzard wonât show the logs is because there is nothing more than people who do cheat, who do hack, there is nothing more than finding ways to get around it.
3 Likes
Yes, I didnât do anything deserving of a perma ban. Itâs a mistake
AKA I was banned for no reason
AKA I need a human being to look at my appeal, not a robot.
Just because you say theyâre all manually reviewed by a human doesnât mean I believe you. If a company who has repeatedly made changes to save money, sacrificing CS in that process, I will be inclined to believe that their copy paste responses are from a robot.
Remember when they said no changes for classic wow?
Remember when they said theyâd listen to the players?
Whatever man, Iâll keep pushing appeals until someone with a heart realizes this was a mistake. Donât need the blizzard active defense force on the forums lecturing me about how no, itâs actually my fault and blizz doesnât make mistakes; oh and actually this issue the community has faced for months doesnât exist. Lmao
1 Like
Even though the regulars here will probably flag me for this even though Iâm 100% not trolling but hereâs my genuine advice for you: Quit. Permanently.
If Blizzard is truly casting out this net thatâs catching innocent people, then these people should not give them more money by buying another account or fighting and getting their account back, which restarts their sub.
This is what my husband did. He was so offended by being accused and actioned for something he absolutely didnât do, he has never come back to the game.
People have said the exact opposite. Yes, there can be false positives with the anti-cheat software. You were even told how the un-ban process works when the Hacks team realizes their software has a false positive.
People getting banned has been happening for 20 years. What is not happening is âgetting an account closed because bots reported youâ. That is absolutely false. That is not how the anti-cheat ban system works, at all. It goes off what the anti-cheat detection software finds. Reports are used only to help the Hacks team target behavior to investigate. They are NOT the hammer that can close an account.
Blizzard does not allow random reports to cost them account subscriptions! They will only close an account if their own anti-cheat software flags it for known cheating parameters.
6 Likes
And you know this how? Are you on the CS team? Can you look at my ticket?
If I save 10 dollars from gutting customer service for a full yearâŚBut lose 2 dollars from false bans and people quitting in a full yearâŚ.
I still saved 8 dollars.
2 Likes
Its not about having a heart its about what can be proven and what cant im assuming ur muti boxing. While not against the rules how your doing it that could be the cause.
Cheat and hacks apeals are week.
Every ticket handled 100% by a american yes sometimes a eu gm can handle a ticket.
1 Like
Why are you assuming Iâm multi boxing? Lmao
Yâall are built different on the forums Iâm ngl
U said 2nd account it was a guess sice u got banned for cheat hacks.
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The CS team has never been in charge of Anti-Cheat detection or bans! That is done by the Hacks team and their software/detection criteria.
Yes, I do know that they donât allow reports to auto ban people for Anti-cheat categories. Ever. They never will. It is literally done based on their investigations into cheating methods, behaviors, etc. That is then programmed into their detection tools, tested, verified, and run on the game as a whole - much like antivirus software. The public name for the software is Warden. You can google that if you wish.
There can be false positives. Just like antivirus software can have a false positive.
Nobody is stupid enough to just CLOSE accounts based off random reports. Nobody. That would cost them millions. It is not happening.
Hopefully if this is a false positive it gets removed. It would be good to drop the conspiracy theories though - because that is NOT what is going on.
8 Likes
Now my posts are being automatically hidden from reports.
Canât make this up. It would be funny if it wasnât so sad.
Yall win
Itâs almost like people report you when you break the rules. See, you understand the effect, but youâre just not grasping the cause.
I agree. Someone comes in here, begging for help from Blizzard GMâs with constant insults. Pretty funny and pretty sad.
Itâs not a game show here. You asked about appealing an account action, and were given the correct information. If you want to continue spouting misinformation and conspiracy theories, people are going to flag those posts every time.
6 Likes