If you keep this up you’re just going to get silenced here on the forums as well.
They do read your tickets. If a robot was doing it, the response would be instant.
Son, this is not the place to troll like this. If you want to pull this nonsense, take it to General Discussion. It’ll get closed down regardless but at least you’ll receive a lot more support for your illegitimate claims.
Cool, one already did. They just use template responses so they are consistent. A real human looked into the account action and picked the appropriate response for the answer. You aren’t going to get anything done by posting in the forums. There is no one here that can advance your ticket, or move it somewhere.
You can keep appealing until they tell you to stop. A real live human looks at every appeal. The appeal is not for you to argue your case, it is simply a fresh pair of eyes checking to see that the logs verify the account action that was taken by the first employee that actioned the account.
You keep repeating it but still claim you aren’t insulting people, that’s quite a venture.
Related blue posts:
What a welcoming and helpful community. Dogpiling on me, reporting me, and criticizing me for defending myself.
Lock this thread, it’s clear that the system is broken. Thanks
Not sure what kind of response you were expecting to get when you make a thread flinging insults at the very people you are wanting to help you.
What? You started the thread with false assertions about the customer service process and then started insulting people after you got the slightest bit of pushback.
When you come in swinging into the most heavily moderated forum on the platform, especially by making baseless assertions, you’re going to get pushback. But it is kind of ridiculous to suggest that the community “isn’t welcoming or helpful” when the very first responses you received directly addressed your problem, whereas you were the one that started calling people names.
Citations:
The only issue is you ignoring what you’re being told and instead, you’re clinging to what you think - which is incorrect.
Each ticket is reviewed by a real live human. That real live human sends out a templated response.
There are NO, I repeat NO GMs on the forums. You can only appeal through tickets.
You’re being reported because you’re pushing the line of trolling due to repeating misinformation, despite so many people telling you the correct information. Nothing more, nothing less.
If you stop spouting all that mess, there wouldn’t be 3/4s of this back and forth in this thread, nor reports of your posts breaking EULA and the forum CoC.
You can literally read other forum posts on here with GMs directly responding to tickets
That other dude linked such a thread. A GM explicitly stating why someone was suspended on a chat violation
As has been told to you - THEY ARE NOT GMs. They are SFAs. They’re limited to mostly forum and social media assistance. They have no part in ticket/appeal resolutions.
[Editing to Add…]
Just because they can see this information does not mean that they have any part to play in the sanctions, appeals and all of that process.
No they don’t. Those are Support Forum Agents (moderators) that can look at account information but they cannot directly assist players with tickets and do not make decisions.
But they can see tickets and reasons for bans?
Do you understand how that’s silly?
Why even call this a customer service forum if we’re going to play pretend that it’s only player to player info
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That would be a good question if it was called customer service, but it is not.
There is a sticky out there that explains the purpose of this forum.
It also wouldn’t help with an appeal since phone support never handled those.
It absolutely is real. There are absolutely times when a bunch of people may all report the same person. What is generally misunderstood is what comes next. A lot of folks believe that simply because of the “mass reports” that the person is automatically suspended/banned. However, outside of squelches for spam/advertisement, that isn’t really the case. Those reports, received en masse or not, go through verification. Meaning what is reported is reviewed. If no violations are found, nothing happens. If there are, then penalties may be applied.
That doesn’t mean mistakes can’t happen. That is what the appeals process is for. You currently have an appeal ticket in, it will be reviewed and they’ll let you know the results as soon as possible.
Correct. That is not our function and entirely out of the Customer Support Forum scope of support, Fm.
That would be an account compromise. The phone line would be used for account recovery (part of a compromise recovery process), which was within the scope of support for phone support.
Maybe more or equal too the number of photos we have of Big Foot.
Oh, I don’t doubt if we could entirely automate some processes that we wouldn’t do so. One, it can save money. Two, it also tends to be faster and more convenient for players.
We already have in certain situations such as the Character Undelete option, Item Restoration page, the mail return system, etc… all automated systems.
We don’t have phone lines anymore because they weren’t as effective as we would have liked. Generally being entirely clogged with calls unrelated to support (Bug reports, game suggestions, etc…) and other issues that we don’t handle via phone.
That seems to indicate that you believe that unusual. It really isn’t. Even when we had active phone lines we would sometimes have response times of a week, two weeks, etc… It generally depended on what was happening.
We try to get to everyone within 24 hours, but that shifts based on how many contacts we are getting such as when a patch or product launches. Appeals usually take awhile because those tend to take longer to look into and respond to. If it were just “robots”, why would response times be that high? While AI continues to be more widely used, it isn’t as prevalent as some think.
As well as manual reviews of data, behavior and activity.
Yes, but we don’t have the functionality that you are assuming. We cannot review your tickets in any meaningful way. We cannot forward or escalate your issue to a higher priority.
We often will look into a ban, mostly social ones, to help clarify why a penalty was applied. That does not go for exploits/cheating/bot penalties. We are unable to provide any details there.
It isn’t only player to player, but a blue response is by no means guaranteed. Even when responding, we cannot do what you wish. As I mentioned previously, we do not generally escalate the issue.
I absolutely understand your frustration, Fm, but this… just isn’t productive. What many of the others have been trying to explain is that all appeals need to go through the support queue to be reviewed. That is the only means of having your issue reviewed.
Good luck.
