Not in regard to appealing the action, no. The callback or live chat system tends to be specifically for Technical or Billing/Account related issues. Appeals are only handled through the ticket system.
I’m afraid our staff can only go by the evidence and data that they have access to. If you have appealed already and they have confirmed their initial finding there isn’t much that can be done. I absolutely understand that you are looking to find out more information on what specifically we found, but in the interest of preventing those who create bots/exploits from discovering what we’re finding, or any other details of our methods, we won’t be able to provide specifics. Sorry.