Received a resolution to my ticket without any information provided

Nobody ‘inadvertently’ bots. If you are automating your gameplay, you know you’re automating your gameplay. It’s exceedingly rare that someone does it and isn’t aware it’s against the rules. I would say it’s probably just as rare that a botter is surprised when their account is sanctioned.The same goes for terrain exploits. If you’re doing it consistently, you know your taking advantage of ‘clever use of the terrain’.

The only situation you describe where someone could genuinely be confused about being sanctioned would be if they bought something in-game with in-game currency without knowing it had originally been acquired illegitimately. Account penalties in those situations are rare, unless it happens often enough that it doesn’t appear to be coincidental. Typically, if an average player buys an item was the product of shady practices, the item is simply removed from the player.

I absolutely promise you none of the CS posters would say nor think this.

People entertain themselves how they wish. People use it as a distraction or in lieu of medication to help with pain and whatnot. Who are we to judge based on how you play?

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To add a bit to what Teufelgott said above, most botters are involved in other illegal activities. If they are breaking the rules, they are going all out. Someone may be running bots in Nazmir to gain skins to sell, selling that gold for real money, etc.

If Blizzard tells them exactly: “You were banned for selling gold because you told a customer to put a gray item on the AH for 500,000 gold”…then that tells them exactly what action they got caught. So they know that their bot didn’t get caught. They know the other means to deliver gold to customers didn’t get caught. And they will continue to use those undetected means to break the rules more.

No one says you are running that kind of operation. But all account actions are treated the same, for this reason.

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Well, It took a while but my ban was lifted. I guess if anyone is in my position, have faith that they do actually overturn bans after they review them.

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Just to clarify: they overturn false positives when they occur. That’s the exact reason why they have the appeals process.

I’m glad this worked out for you! Good luck!

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I think so. Stuff like that should be broadcast to the mass after being fixed. Usually in patch notes like “The ability to teleport to yadda yadda is no longer possible…” I have seen patch notes similar when there were bug fixes. Exploiting a bug and exploiting a written rule like botting should be on two different levels. Botting they should not tell them anything except they are banned for this and that’s it. From exploiting a bug should be advised on though.

Anyone know if they tell people banned from speech that quote they are being banned from?

But it’s always going to be up to bliz.

If you get forum suspended the email contains the post they actioned, although they might have actually reviewed multiple posts as part of the suspension.

It seems that if you get an in-game Silence they also now send something? At least part of the logs? Here is a thread from this weekend where the poster tries to quote the text that was sent to them by CS. https://us.forums.blizzard.com/en/wow/t/silence-appeal-doesnt-work-unsubbed/822200

Then if you look at the Blue post it points out that was not the whole set of logs.